me han cobrado 2 veces
2 veces!!! el sketchup
Y aun así no lo puedo usar
I cannot find an entry for you in our system. You should contact customer support on this page:
https://help.sketchup.com/en/contact-support/billing-question/form
They have better tools than I do, and should be able to help.
Note though that it is a Saturday, and we are also closed on Monday. It may be Tuesday before you have a reply.