Map failed to load

Hi all, my geo location has stopped working! any ideas on how to resolve?
i am using sketchup pro everything is updated and im still getting the below message

“Looks like we’re having a little trouble displaying the map right now as WebGL failed to initialize.Make sure Use Graphics Acceleration is enabled in your browser settings then try again.”

im using Sketchup Pro version 24.0.594 64-bit
on a PC using windows 11

I have enabled Graphics Acceleration and still no go!
thanks in advance

Try updating the Add Location extension via the Extension Warehouse. Then do a cold reboot of your computer and see if it works.

everything has been updated and sadly geo location is still not working

Have you updated the graphics drivers recently? Your forum profile shows you have AMD Radeon Graphics. These haven’t been great for 3D modeling. Which graphics engine are you using? (Preferences>Graphics) Try changing to the other and restart SketchUp.

Maybe @daniel_pidcock can give some advice.

will try this now. thank you kindly

Good luck!

sadly that didnt work

Bummer. Hopefully @daniel_pidcock will be along shortly with some suggestions.

here’s hoping! I apreciate your help

1 Like

@Paul83 Problems with WebGL are most likely to do with your graphics card drivers.

What graphics card do you have?

Can you try the following to see if it works:

  1. Open the Ruby Console (Extensions, Developer, Ruby Console)
  2. Enter the following commands:
dialog = UI::HtmlDialog.new()
dialog.set_url("https://get.webgl.org")
dialog.show

You should see a spinning cube.

If not, there are some suggestions on why is webGL not working!? - Google Chrome Community

You can also do dialog.set_url("chrome://gpu") in the ruby console to see the state of the chrome in SketchUp - the log messages or Problems detected might shed some light on the issue.

Dan