# Make 2017 download fails **URL:** \ **Category:** SketchUp\ **Tags:** sketchup\ **Created:** [June 13, 2021, 8:50am UTC](https://forums.sketchup.com/t/make-2017-download-fails/167496 "2021-06-13T08:50:36Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![TtlyYrreb](https://avatars.discourse-cdn.com/v4/letter/t/ee7513/32.png) [@TtlyYrreb](https://forums.sketchup.com/u/TtlyYrreb)\ **Post date:** [June 13, 2021, 8:50am UTC](https://forums.sketchup.com/t/make-2017-download-fails/167496/1 "2021-06-13T08:50:36Z")
Sketchup Make 2017 will not download for me, whenever it finishes extracting installer. It says “An error occurred in pre-boot strapper (could not run setup.exe)”. Is there any fix to this? ![Screenshot 2021-06-13 163723](https://global.discourse-cdn.com/sketchup/original/3X/9/9/997d6129c46af61a5b67e12a8127883cd7db577a.png) ---
**Author:** ![kaidenh](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/kaidenh/32/123586_2.png) [@kaidenh](https://forums.sketchup.com/u/kaidenh)\ **Post date:** [June 13, 2021, 10:18am UTC](https://forums.sketchup.com/t/make-2017-download-fails/167496/2 "2021-06-13T10:18:00Z")
How are you downloading it? Download by Right click, Run as administrator should work ---
**Author:** ![Box](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/box/32/235164_2.png) [@Box](https://forums.sketchup.com/u/Box)\ **Post date:** [June 13, 2021, 10:58am UTC](https://forums.sketchup.com/t/make-2017-download-fails/167496/3 "2021-06-13T10:58:59Z")
That isn’t correct, you cannot download as Admin, you are mixing things up. Once downloaded you right click on the downloaded .exe and choose Run as Admin. There are various threads on bootstrap error issues, a search should find you some solutions. ---
**Author:** ![BiMUp](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/bimup/32/10019_2.png) [@BiMUp](https://forums.sketchup.com/u/BiMUp)\ **Post date:** [June 13, 2021, 11:35am UTC](https://forums.sketchup.com/t/make-2017-download-fails/167496/4 "2021-06-13T11:35:19Z")
@TtlyYrreb try to download again… SketchUp’s offcial download links under: > **[Downloading older versions | SketchUp Help](https://help.sketchup.com/en/downloading-older-versions)** > > Click on the appropriate links below to get started. We offer downloads to the last two major versions of SketchUp Pro: When downloaded you get the following file: **WIN: sketchupmake-2017-2-2555-90782-en-x64.exe** ![image](https://global.discourse-cdn.com/sketchup/original/3X/3/6/36dc89afdad96d4fc7c19f97037d71ae1a401532.png) I’m not sure why you have said that you couldn’t run the **SETUP.EXE**? I can see that the **setup.exe** file is inside the downloaded **sketchupmake-2017-2-2555-90782-en-x64.exe** but, you need to run/execute the downloaded file only - don’t unzip the file to get into the setup.exe file. ![image](https://global.discourse-cdn.com/sketchup/original/3X/9/4/94ebb438636cba8c6cfae92c8ff5664999163197.png) @TtlyYrreb Sorry… you said that it’s the ‘pre-boot strapper’ which couldn’t run the setup.exe… Is the new download fine? ---
**Author:** ![kaidenh](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/kaidenh/32/123586_2.png) [@kaidenh](https://forums.sketchup.com/u/kaidenh)\ **Post date:** [June 13, 2021, 8:27pm UTC](https://forums.sketchup.com/t/make-2017-download-fails/167496/5 "2021-06-13T20:27:52Z")
That’s what I meant sorry if I wasn’t clear ---
**Author:** ![TtlyYrreb](https://avatars.discourse-cdn.com/v4/letter/t/ee7513/32.png) [@TtlyYrreb](https://forums.sketchup.com/u/TtlyYrreb)\ **Post date:** [June 14, 2021, 8:30am UTC](https://forums.sketchup.com/t/make-2017-download-fails/167496/6 "2021-06-14T08:30:21Z")
I tried running as administrator, doesnt work ---
**Author:** ![TtlyYrreb](https://avatars.discourse-cdn.com/v4/letter/t/ee7513/32.png) [@TtlyYrreb](https://forums.sketchup.com/u/TtlyYrreb)\ **Post date:** [June 14, 2021, 8:31am UTC](https://forums.sketchup.com/t/make-2017-download-fails/167496/7 "2021-06-14T08:31:57Z")
i used the same link to download it last time but ill try. ---
**Author:** ![kaidenh](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/kaidenh/32/123586_2.png) [@kaidenh](https://forums.sketchup.com/u/kaidenh)\ **Post date:** [June 14, 2021, 8:32am UTC](https://forums.sketchup.com/t/make-2017-download-fails/167496/8 "2021-06-14T08:32:46Z")
As @BiMUp said, are you unzipping the installer? If so, don’t. Just run the whole thing. ---
**Author:** ![TtlyYrreb](https://avatars.discourse-cdn.com/v4/letter/t/ee7513/32.png) [@TtlyYrreb](https://forums.sketchup.com/u/TtlyYrreb)\ **Post date:** [June 14, 2021, 8:33am UTC](https://forums.sketchup.com/t/make-2017-download-fails/167496/9 "2021-06-14T08:33:18Z")
i am not ---
**Author:** ![kaidenh](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/kaidenh/32/123586_2.png) [@kaidenh](https://forums.sketchup.com/u/kaidenh)\ **Post date:** [June 14, 2021, 8:33am UTC](https://forums.sketchup.com/t/make-2017-download-fails/167496/10 "2021-06-14T08:33:42Z")
Hmm okay. So you open the installer? Then what? ---
**Author:** ![TtlyYrreb](https://avatars.discourse-cdn.com/v4/letter/t/ee7513/32.png) [@TtlyYrreb](https://forums.sketchup.com/u/TtlyYrreb)\ **Post date:** [June 14, 2021, 8:34am UTC](https://forums.sketchup.com/t/make-2017-download-fails/167496/11 "2021-06-14T08:34:10Z")
it extracts the installer, then when it’s done the error shows up ---
**Author:** ![kaidenh](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/kaidenh/32/123586_2.png) [@kaidenh](https://forums.sketchup.com/u/kaidenh)\ **Post date:** [June 14, 2021, 8:34am UTC](https://forums.sketchup.com/t/make-2017-download-fails/167496/12 "2021-06-14T08:34:19Z")
Does it fail straight away? Or get (say) half way in then fail? ---
**Author:** ![TtlyYrreb](https://avatars.discourse-cdn.com/v4/letter/t/ee7513/32.png) [@TtlyYrreb](https://forums.sketchup.com/u/TtlyYrreb)\ **Post date:** [June 14, 2021, 8:34am UTC](https://forums.sketchup.com/t/make-2017-download-fails/167496/13 "2021-06-14T08:34:48Z")
it finishes extracting then the error shows up ---
**Author:** ![TtlyYrreb](https://avatars.discourse-cdn.com/v4/letter/t/ee7513/32.png) [@TtlyYrreb](https://forums.sketchup.com/u/TtlyYrreb)\ **Post date:** [June 14, 2021, 8:36am UTC](https://forums.sketchup.com/t/make-2017-download-fails/167496/15 "2021-06-14T08:36:32Z")
correct ---
**Author:** ![kaidenh](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/kaidenh/32/123586_2.png) [@kaidenh](https://forums.sketchup.com/u/kaidenh)\ **Post date:** [June 14, 2021, 8:37am UTC](https://forums.sketchup.com/t/make-2017-download-fails/167496/16 "2021-06-14T08:37:13Z")
Okay. Hmm. Can you post a screen recording? (press Win+G and there’s a record button in the top corner) ---
**Author:** ![TtlyYrreb](https://avatars.discourse-cdn.com/v4/letter/t/ee7513/32.png) [@TtlyYrreb](https://forums.sketchup.com/u/TtlyYrreb)\ **Post date:** [June 14, 2021, 8:37am UTC](https://forums.sketchup.com/t/make-2017-download-fails/167496/17 "2021-06-14T08:37:49Z")
ok wait a minute or so then ---
**Author:** ![kaidenh](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/kaidenh/32/123586_2.png) [@kaidenh](https://forums.sketchup.com/u/kaidenh)\ **Post date:** [June 14, 2021, 8:38am UTC](https://forums.sketchup.com/t/make-2017-download-fails/167496/18 "2021-06-14T08:38:19Z")
No worries. If I dissappear I might have left as I have stuff to do but I’ll try and stay. ---
**Author:** ![TtlyYrreb](https://avatars.discourse-cdn.com/v4/letter/t/ee7513/32.png) [@TtlyYrreb](https://forums.sketchup.com/u/TtlyYrreb)\ **Post date:** [June 14, 2021, 8:41am UTC](https://forums.sketchup.com/t/make-2017-download-fails/167496/20 "2021-06-14T08:41:05Z")
oh wait it doesnt record whats going on ---
**Author:** ![kaidenh](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/kaidenh/32/123586_2.png) [@kaidenh](https://forums.sketchup.com/u/kaidenh)\ **Post date:** [June 14, 2021, 8:41am UTC](https://forums.sketchup.com/t/make-2017-download-fails/167496/21 "2021-06-14T08:41:43Z")
I can see it ---
**Author:** ![TtlyYrreb](https://avatars.discourse-cdn.com/v4/letter/t/ee7513/32.png) [@TtlyYrreb](https://forums.sketchup.com/u/TtlyYrreb)\ **Post date:** [June 14, 2021, 8:42am UTC](https://forums.sketchup.com/t/make-2017-download-fails/167496/22 "2021-06-14T08:42:01Z")
cause it only shows the browser [Next page](https://forums.sketchup.com/t/make-2017-download-fails/167496.md?page=2)