# Lost all my models of my account **URL:** \ **Category:** SketchUp for Web\ **Created:** [May 2, 2021, 10:25am UTC](https://forums.sketchup.com/t/lost-all-my-models-of-my-account/163209 "2021-05-02T10:25:37Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![danminbenhei](https://avatars.discourse-cdn.com/v4/letter/d/8797f3/32.png) [@danminbenhei](https://forums.sketchup.com/u/danminbenhei)\ **Post date:** [May 2, 2021, 10:25am UTC](https://forums.sketchup.com/t/lost-all-my-models-of-my-account/163209/1 "2021-05-02T10:25:37Z")
Hi there, I was working on a model last night, everything went well. This morning I wanted to continue working on it, but SketchUp cannot open/display any of the models. I suspect that the amount of model data may have been too large. Can anyone help me? kind regards ![011](https://global.discourse-cdn.com/sketchup/original/3X/7/5/75d827e5fc611a607d0ae40d232dbf1830c9d2f4.png) i’m german, but the quote translatet means: “We were unable to retrieve your data. Please click “Retry” below and try again.” ---
**Author:** ![leroy\_sketchup](https://avatars.discourse-cdn.com/v4/letter/l/c0e974/32.png) [@leroy\_sketchup](https://forums.sketchup.com/u/leroy_sketchup)\ **Post date:** [May 2, 2021, 10:41am UTC](https://forums.sketchup.com/t/lost-all-my-models-of-my-account/163209/2 "2021-05-02T10:41:06Z")
Hi, I don’t think this necessarily is a problem with your model. I haven’t edited my models in a couple of days, but now I am also experiencing this issue. I’m located in the Netherlands. To me it seems like connectivity issues with Trimble Connect. ![image](https://global.discourse-cdn.com/sketchup/original/3X/e/0/e02cff0d1f509bdc2a8ae98d57a7a5e8a077eacc.png) ---
**Author:** ![leroy\_sketchup](https://avatars.discourse-cdn.com/v4/letter/l/c0e974/32.png) [@leroy\_sketchup](https://forums.sketchup.com/u/leroy_sketchup)\ **Post date:** [May 2, 2021, 10:46am UTC](https://forums.sketchup.com/t/lost-all-my-models-of-my-account/163209/3 "2021-05-02T10:46:38Z")
Looks like several people are experiencing this problem. Seems to be related to some maintenance going on; > [@Unable to retrieve data](https://forums.sketchup.com/t/unable-to-retrieve-data/152303/8): > > [https://forums.sketchup.com/t/error-obtaining-my-models/163189/7](https://forums.sketchup.com/t/error-obtaining-my-models/163189/7) ---
**Author:** ![carles.19944](https://avatars.discourse-cdn.com/v4/letter/c/e47774/32.png) [@carles.19944](https://forums.sketchup.com/u/carles.19944)\ **Post date:** [May 2, 2021, 10:47am UTC](https://forums.sketchup.com/t/lost-all-my-models-of-my-account/163209/4 "2021-05-02T10:47:14Z")
Same here in Spain. I can see how its charging the models that i create but then, a tutorial pop up appears inmediatly and i can’t have acces to them. I try the tutorial and nothing. I can’t open and cant’ save anything. Hope they can fix it ---
**Author:** ![GreenAnt](https://avatars.discourse-cdn.com/v4/letter/g/54ee81/32.png) [@GreenAnt](https://forums.sketchup.com/u/GreenAnt)\ **Post date:** [May 2, 2021, 12:22pm UTC](https://forums.sketchup.com/t/lost-all-my-models-of-my-account/163209/5 "2021-05-02T12:22:46Z")
I’m experiencing this same issue too. As described by others, the thumbnails for my projects show briefly for a split second but is then replaced by the “we were unable to retrieve your data” screen. I’m using Safari 14 on Mac Catalina, located in UK. Nothing changed to system since this was last working a couple of days ago. In Safari inspector its showing error for [app.connect.trimble.com](http://app.connect.trimble.com): "Failed to load resource: Origin “[https://app.sketchup.com](https://app.sketchup.com) is not allowed by Access-Control-Allow-Origin”. ---
**Author:** ![GreenAnt](https://avatars.discourse-cdn.com/v4/letter/g/54ee81/32.png) [@GreenAnt](https://forums.sketchup.com/u/GreenAnt)\ **Post date:** [May 2, 2021, 12:34pm UTC](https://forums.sketchup.com/t/lost-all-my-models-of-my-account/163209/6 "2021-05-02T12:34:19Z")
Looks like this is caused by ongoing maintenance today. One of the downfalls of a Web-based app I’m afraid. Looking at the forum, this has all happened before - people reported the same thing, someone advised there was site maintenance, then it was back to normal the same day. Sit tight. > **[Trimble Connect Status](https://status.connect.trimble.com)** > > Welcome to Trimble Connect's home for real-time and historical data on system performance. Edit: Dear Trimble, It would really help if ongoing maintenance was reflected in the sign-in/home page. We’re not mind readers 😉 ---
**Author:** ![MikeWayzovski](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mikewayzovski/32/98346_2.png) [@MikeWayzovski](https://forums.sketchup.com/u/MikeWayzovski)\ **Post date:** [May 2, 2021, 12:34pm UTC](https://forums.sketchup.com/t/lost-all-my-models-of-my-account/163209/7 "2021-05-02T12:34:20Z")
> [@Unable to retrieve data](https://forums.sketchup.com/t/unable-to-retrieve-data/152303/11): > > It is a scheduled maintenance: ---
**Author:** ![Cotty](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/cotty/32/251290_2.png) [@Cotty](https://forums.sketchup.com/u/Cotty)\ **Post date:** [May 2, 2021, 12:35pm UTC](https://forums.sketchup.com/t/lost-all-my-models-of-my-account/163209/8 "2021-05-02T12:35:30Z")
I can confirm the described problem here. (@colin can you ping anyone before the forum is flooded even more?) ![image](https://global.discourse-cdn.com/sketchup/original/3X/8/b/8bbb019839419540fe679303e498e37bfa04011a.png) The [status site](https://status.sketchup.com/) says “Major Outage”… ![image](https://global.discourse-cdn.com/sketchup/original/3X/3/a/3a74021e74f87f27033c8649f55bc5bc1dff6cf2.png) ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/70101_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [May 2, 2021, 2:05pm UTC](https://forums.sketchup.com/t/lost-all-my-models-of-my-account/163209/9 "2021-05-02T14:05:56Z")
Did things fix themselves since your message? Trimble Connect, and the web app, both seem to be ok at the moment. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [May 2, 2021, 2:07pm UTC](https://forums.sketchup.com/t/lost-all-my-models-of-my-account/163209/10 "2021-05-02T14:07:37Z")
SketchUp for Web is back up for me here. ---
**Author:** ![system](https://global.discourse-cdn.com/sketchup/original/3X/f/2/f2a121500b085ed60806607a82720b092d800bb3.png) [@system](https://forums.sketchup.com/u/system)\ **Post date:** [August 2, 2021, 2:25am UTC](https://forums.sketchup.com/t/lost-all-my-models-of-my-account/163209/11 "2021-08-02T02:25:59Z")
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