# Loss of WebDialog Functionality in All Extensions, 3DW and EW

**URL:** <https://forums.sketchup.com/t/loss-of-webdialog-functionality-in-all-extensions-3dw-and-ew/12151>\
**Category:** SketchUp\
**Created:** [June 15, 2015, 5:02am UTC](https://forums.sketchup.com/t/loss-of-webdialog-functionality-in-all-extensions-3dw-and-ew/12151 "2015-06-15T05:02:11Z")\
**Posts on this page:** 1\
**Showing post:** 8

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**Author:** ![yogesh](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/yogesh/32/11434_2.png) [@yogesh](https://forums.sketchup.com/u/yogesh)\
**Post date:** [June 16, 2015, 3:18am UTC](https://forums.sketchup.com/t/loss-of-webdialog-functionality-in-all-extensions-3dw-and-ew/12151/8 "2015-06-16T03:18:34Z")

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@russelb923

1. Please confirm you have followed all the steps listed in [Troubleshooting Connectivity Issues within SketchUp | SketchUp Help](http://help.sketchup.com/en/article/3000056)

2. Please ensure that Javascript is enabled in IE (see [http://www.enable-javascript.com/](http://www.enable-javascript.com/)). The simplest choice is to set your security in Internet Explorer to Medium which goes above and beyond enabling Javascript. To set your Security to Medium in Internet Explorer you can open Internet Options, go to the Security tab and adjust the slider to Medium and then uncheck the Protected Mode. Be sure to restart SketchUp after making your changes

3. You can also try to delete cookiejar.xml and session.dat, if present, from C:\Users\username\AppData\Roaming\SketchUp\SketchUp 2015\SketchUp

4. Please ensures that cookies are enabled for \*.sketchup.com and \*.trimble.com

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