I work as an IT specialist at two primary schools, Turnisce Primary School (OS Turnisce) and Kobilje Primary School (OS Kobilje).
At OS Turnisce, Sketchup for Schools works without any problems. However, at OS Kobilje, no one can log in. I tried to log in on the same computer, but I can’t log in to OS Kobilje at all. I also tried logging in as an administrator but I get an error “It looks like your school may not have access to SketchUp for Schools. To get access, please check the following:
Your school is registered with Microsoft Education.
Your Microsoft account administrator has deployed SketchUp for Schools for your domain.
You are logging in with a Microsoft Education account.”
@CaseyG might be able to help you with that. I pinged him for you.
And what to do now?
Thanks for the posts everyone. I appreciate the @ to get my attention.
As for a solution for you @AndrejOSK. It is odd that only one school is experiencing the issue. The error indicates that we may be dealing with a bad deployment but without doing some digging into the logs I can not tell for sure.
Would it be possible to get a screenshot of the console tab readout in developer mode? I may be able to get some additional information from that to narrow things down a bit. Also, does that school have any additional firewalls?
Just post what I need and use the @ command to get my attention right away when you post. Once I have that I can start looking for a solution for you.
@
OS Kobilje Sketchup.pdf (153.8 KB)
Thanks for the post @AndrejOSK, those screenshots are very useful. I have not seen that particular error in a while. I’ll get the screenshots over to our developer team so they can confirm my suspicions. If I recall correctly the last time I saw this issue, it was related to a firewall issue on the client side. Can you let me know if you are running any additional firewalls or antivirus software that may be blocking connections? If you are, can you let me know what one(s)?
Also, if you can list your domain I would love to get you added to our database of domains to ensure that the issue is not caused by that.
“If I remember correctly, this problem was last related to a client-side firewall issue.” - If the problem is the firewall, why does it let me into the program with the domain os-turnisce.si on this same computer, but not with the domain oskobilje.si?
In the screenshot of the access attempt, I only find the error “allowedClassroomAccess”: false
I don’t think we use additional firewalls. We don’t use additional antivirus software.
The domain is oskobilje.si
Hello.
Is there any news about my problem? Are you solving it?
Andrej