We have turned on Sketchup for Schools and added Trimble Identity to our allowed APIs but we cannot load edu.sketchup.com on some of our ChromeOS devices. app.sketchup.com loads on everything just fine with the same accounts on the same devices.
We have a mix of MediaTek Kompanio 520 and Celeron N4120 chromebooks that may be even just .1 Ghz off the minimum specs of “edu”. I’m just surprised because “app” works just fine.
Am I missing something?
Hi @jn-rcps, thanks for reaching out. Are you getting a particular error message or is the app just sitting there and trying to load without any feedback to you? Knowing details will help me to try and solve the issue for you. It could be something as simple as making sure pop ups are allowed for the site so the Google login or Mircosoft login can resolve correctly, but without details I can only guess.
If you can, send me a few screenshots too so I can see what you are seeing. Bonus points if you can open the developer mode console in the screenshots so I can get a look at what is going on behind the scenes.
No error, just the floating logo.
I went to use an account with developer tools enabled and the “edu” version worked. I check the other previously used accounts and it still did not work.
So I removed those accounts and re-logged into the Chromebook again and it works. Either allowing the API for Trimble didn’t trigger on those accounts or something else happened.
We tried more accounts of students and we are not getting it to load. I will try to gather more screenshots.
Hi @jn-rcps, did you get a chance to take more screenshots yet? I do not want to rush you but at the same time, I am eager to help you get this resolved.
I have not. It’s on my list of things to do though.
This seems to have resolved itself somehow. I logged into an older chromebook to check for issues and it requested a Google login, saw the account, and I can see the default modeling screen now and all the tools.
Sorry for the long delay!
Thanks for the reply. I am glad to hear that everything is working again. If you need additional help please feel free to start a new thread. I am always happy to help.