# Load errors: Failed to read RBE/RBS file **URL:** \ **Category:** Pro\ **Created:** [December 31, 2019, 4:56pm UTC](https://forums.sketchup.com/t/load-errors-failed-to-read-rbe-rbs-file/112574 "2019-12-31T16:56:20Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![christianarthurlandry86](https://avatars.discourse-cdn.com/v4/letter/c/aca169/32.png) [@christianarthurlandry86](https://forums.sketchup.com/u/christianarthurlandry86)\ **Post date:** [December 31, 2019, 4:56pm UTC](https://forums.sketchup.com/t/load-errors-failed-to-read-rbe-rbs-file/112574/1 "2019-12-31T16:56:20Z")
Hi all, when i install sketchup pro, the default plugins (sandbox, trimbleconnect, advanced camera tools, dynamics components) all not working (gives load errors, Failed to read RBE/RBS file.) I uninstalled sketchup pro 2019, and reinstalled a fresh version off the sketchup website (using run as administrator), and same thing happens. because of this, other plugins have the same issues when I want to download and use them (like libfredo6). I’m not sure what else to do. ---
**Author:** ![RLGL](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/rlgl/32/44295_2.png) [@RLGL](https://forums.sketchup.com/u/RLGL)\ **Post date:** [December 31, 2019, 6:08pm UTC](https://forums.sketchup.com/t/load-errors-failed-to-read-rbe-rbs-file/112574/2 "2019-12-31T18:08:26Z")
When you installed, did you right click on the downloaded file and choose run as administrator? If not do so and choose repair. If you followed the above, and still have the error, take a screenshot of the error message and post it. ---
**Author:** ![christianarthurlandry86](https://avatars.discourse-cdn.com/v4/letter/c/aca169/32.png) [@christianarthurlandry86](https://forums.sketchup.com/u/christianarthurlandry86)\ **Post date:** [December 31, 2019, 6:12pm UTC](https://forums.sketchup.com/t/load-errors-failed-to-read-rbe-rbs-file/112574/3 "2019-12-31T18:12:04Z")
yes i ran the install file as administrator. ![image](https://global.discourse-cdn.com/sketchup/original/3X/b/9/b9467137a74d2625e590275284bb67c1cdd4f814.png) ---
**Author:** ![RLGL](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/rlgl/32/44295_2.png) [@RLGL](https://forums.sketchup.com/u/RLGL)\ **Post date:** [December 31, 2019, 6:48pm UTC](https://forums.sketchup.com/t/load-errors-failed-to-read-rbe-rbs-file/112574/4 "2019-12-31T18:48:07Z")
I would go into extension manager and remove the advanced camera tools, then go to the extension warehouse and dl and install a new copy. If the error goes away, do the same with the rest of them. If not there is always plan B. EDIT Did you also verify the files are in the stated location? ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [December 31, 2019, 7:27pm UTC](https://forums.sketchup.com/t/load-errors-failed-to-read-rbe-rbs-file/112574/5 "2019-12-31T19:27:34Z")
There are other threads on this topic. Have you read through them? One of the recent ones ended up with this post from @Katya. > [@Error loading plugins](https://forums.sketchup.com/t/error-loading-plugins/109735/47): > > I’m helping Darek via Support so I’m following this thread. Darek purchased the University student plan for SketchUp, he’s a real customer. Darek, feel free to respond either here or in the Support email. It can be helpful to others to see what people tried and what helped and what didn’t. This is what I wrote in the Support email, based on Guz’ research: This is a tricky one. It’s often related to a corrupt user profile in Windows. Sometimes it’s non-English characters in the filepath, but th…