Problematic URL:
https://help.sketchup.com/en/help-with
Description of the Issue:
The list of Help Center User Guides is Access denied:
“You are not authorized to access this page.”
I also see this.
However, I entere a text in the serach field like “Line Tool” and press the search icon.
It opened the help page.
There are separate User Guides for each product, around seven or eight of them.
I had this list bookmarked so I could open it and then go to the product guide I needed.
It is not about searching for some tool !
Thank you but this is new.
Instead of a simple list, where it took 2 clicks (once to get there and another on the list I needed,) now I have to scroll down a whole page to get at a matrix of “cards” for the user guides. (And to make it worse, we cannot just click on a card. We have to specifically click on a link within the card.)
THIS IS NOT HELPFUL !
Why remove the old list ? It was quick, simple and adequate.
Why do you people (at Trimble SketchUp) continuously ignore us who have carpel or arthritis? Why do you insist upon taking simple content and spreading it out over multiple pages slowing us down? Forcing us to use more hand movements to get at what we need to get at? THe whole point of the “web” was to be able to get at information quicker NOT SLOWER!
Does everything need to look like a multiple page real estate brochure?
2 Likes
I have some hand and carpal issues, and I think typing your long message is mor of an issue than making two clicks instead of one… 
Website evolve. They add stuff, they move stuff, they remove stuff. It’s not a ploy against people with difficulties to click.
4 Likes
Thanks for sharing your concerns. I value your feedback and encourage open constructive communication. We kindly ask that feedback be shared in a respectful manner, as this adheres to community guidelines, helps us address your concerns more effectively, and fosters a positive environment for everyone involved.
We understand that changes to help center content can sometimes be unexpected. Our goal is to ensure that the information we provide is accurate, relevant, and helpful for all users whether searching on the help center or on a website search engine. Regular updates are part of our strategy to keep the content evergreen. This involves refining existing articles, adding new insights, and ensuring that any changes in our products or services are reflected.
The card clicking vs word clicking is something we can explore but there are website limitations to this that are trying to be addressed.
4 Likes