Anyone else have trouble with licenses disappearing during renewal?
This morning all our licenses were fine.
This afternoon I received an email saying our licenses are renewed, but when I check the Admin console, there’s nothing there. And Sketchup says our licenses are expired.
(Support case already filed, but no response yet)
Which one?
accounts.trimble.com should be the right one.
Be sure to switch the right account on the left side…
Yes, that’s the Admin Console website i have always used.
It turns out the renewal process was incredibly strange: instead of adjusting the number of licenses applied to our account, all our licenses we terminated and then re-assigned.
But the termination happened during the workday, and the re-assignment didn’t happen until sometime after 10pm.
Also, since the number of renewed licenses was different, some people did not get their license automatically re-assigned.
I had to do it manually this morning.