License verified but Serial Number invalid

Technical Problems SketchUp
1

Hi,
I’m trying to reinstall Sketchup on a new machine. I’ve installed OK, and just verified my license and authorization number online, but when I enter it into the Authorization dialog it returns ‘Serial Number invalid’.

I realize this is an old version (4.0) and that Maintenance support is no longer covered; however it was a condition of the original purchase that this version would continue to work.

Can you suggest any other tips? I’ve tried hand-entering the serial number to avoid dash problems; I’ve looked for a Sketchup.lic file and found none.

Thanks,
Paul

2

What are the first three characters?

3

JA-
if you don’t count the dash
JA-0

4

JA means version 5, so that won’t work. Try to dig in your email history, search for “SketchUp” and “license”
or try to find a version 5 installer…

5

Did you use an email address that contained ‘paulclarkarchitects’ back then? If you did, can you still read those emails?

6

No but thanks for the try. I will look for a 5.0 installer here, that makes sense. Thank you

7

Thank you, I did find the 5.0 installer and ran it.

Now when I enter the Serial Number and Authorization Number as verified at

it returns me to the evaluation dialog and doesn’t seem to acknowledge the authorization code. I tried hand entering it also. it does remember the serial number however.

Any thought?

Thanks again, I’m grateful for the responses.

8

Back in the days, licenses weren’t ‘agnostic’ and for one operating system. What is the last character ?
M for Mac, W for the other

TYpical errors are 0 an O

9

Still not responding to the Authorization code the License manager gave. Serial Number now matches 5.0 installer.

Suggestions?

10

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