# License move **URL:** \ **Category:** SketchUp\ **Created:** [April 9, 2018, 6:21pm UTC](https://forums.sketchup.com/t/license-move/66078 "2018-04-09T18:21:21Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![mbraun1](https://avatars.discourse-cdn.com/v4/letter/m/858c86/32.png) [@mbraun1](https://forums.sketchup.com/u/mbraun1)\ **Post date:** [April 9, 2018, 6:21pm UTC](https://forums.sketchup.com/t/license-move/66078/1 "2018-04-09T18:21:21Z")
I’m moving to a new computer and have downloaded and logged in. When I attempt to open and existing file I’ve created the Sketchup screen is blank white but acts as if I’ve opened my file. Thoughts? ---
**Author:** ![slbaumgartner](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/slbaumgartner/32/7302_2.png) [@slbaumgartner](https://forums.sketchup.com/u/slbaumgartner)\ **Post date:** [April 9, 2018, 6:24pm UTC](https://forums.sketchup.com/t/license-move/66078/2 "2018-04-09T18:24:17Z")
Two thoughts come to mind: - did you install by right-clicking the installer and choosing “Run as Administrator”? Any other method, including being logged on as Administrator, can lead to strange errors. - Have you checked for driver updates for your graphics adapter? Intel integrated graphics are notorious for flakey support of OpenGL features that SketchUp needs. ---
**Author:** ![mbraun1](https://avatars.discourse-cdn.com/v4/letter/m/858c86/32.png) [@mbraun1](https://forums.sketchup.com/u/mbraun1)\ **Post date:** [April 9, 2018, 8:35pm UTC](https://forums.sketchup.com/t/license-move/66078/3 "2018-04-09T20:35:27Z")
I didn’t specifically run as administrator when I installed. I ran the same install steps as I did on my old laptop. This is a completely brand new machine so it should be up to date. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [April 9, 2018, 8:42pm UTC](https://forums.sketchup.com/t/license-move/66078/4 "2018-04-09T20:42:42Z")
> [@mbraun1](#): > > I didn’t specifically run as administrator when I installed. Then SketchUp is not installed correctly. Use Run as administrator. ---
**Author:** ![john\_mcclenahan](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/john_mcclenahan/32/135377_2.png) [@john\_mcclenahan](https://forums.sketchup.com/u/john_mcclenahan)\ **Post date:** [April 9, 2018, 9:34pm UTC](https://forums.sketchup.com/t/license-move/66078/5 "2018-04-09T21:34:29Z")
> [@mbraun1](#): > > This is a completely brand new machine so it should be up to date. Usually, only up to date at the time of manufacture. There may well be driver updates since then. ---
**Author:** ![SketchUp3D\_de](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/sketchup3d_de/32/167_2.png) [@SketchUp3D\_de](https://forums.sketchup.com/u/SketchUp3D_de)\ **Post date:** [April 10, 2018, 10:53am UTC](https://forums.sketchup.com/t/license-move/66078/6 "2018-04-10T10:53:41Z")
> [@mbraun1](#): > > …the Sketchup screen is blank white… typically an issue with the OpenGL support of the used graphic card driver, update the driver either by using the support tool of the notebook maker or by downloading the latest version from end of March at the [intel service pages](https://downloadcenter.intel.com/en/product/96551?_ga=2.258899596.765206039.1523357465-1466745790.1523357465). ---
**Author:** ![system](https://global.discourse-cdn.com/sketchup/original/3X/f/2/f2a121500b085ed60806607a82720b092d800bb3.png) [@system](https://forums.sketchup.com/u/system)\ **Post date:** [July 11, 2018, 2:53am UTC](https://forums.sketchup.com/t/license-move/66078/7 "2018-07-11T02:53:53Z")
Closed on July 11, 2018, 2:53am UTC This topic was automatically closed 91 days after the last reply. New replies are no longer allowed.