# Layout stops when hide tray?

**URL:** <https://forums.sketchup.com/t/layout-stops-when-hide-tray/40070>\
**Category:** LayOut\
**Created:** [February 28, 2017, 5:16pm UTC](https://forums.sketchup.com/t/layout-stops-when-hide-tray/40070 "2017-02-28T17:16:00Z")\
**Posts on this page:** 1\
**Showing post:** 6

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**Author:** ![DanRathbun](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/danrathbun/32/500_2.png) [@DanRathbun](https://forums.sketchup.com/u/DanRathbun)\
**Post date:** [March 2, 2017, 2:29pm UTC](https://forums.sketchup.com/t/layout-stops-when-hide-tray/40070/6 "2017-03-02T14:29:47Z")

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**(1)** This thread nor your forum profile actually indicates what version of SketchUp you are having issues with.

- [[wiki] Where to find Hardware Graphics Info for your SketchUp forum profile](https://forums.sketchup.com/t/wiki-where-to-find-hardware-graphics-info-for-your-sketchup-forum-profile/22690)

**(2)** You just bought a license, for which version ? (I would guess 2017) FYI, SketchUp licenses are version specific.

- IF you bought the correct version license, did you successfully enter the license information and activate SketchUp via the Welcome dialog’s license pane ?

**(3)** If your issue is graphics driver related, you’ll need to know (or an IT tech will need to know,) what the current driver version is that you (or Windows) have installed.

For some general troubleshooting, see Ty’s new thread:

- [SketchUp Pro 2017 M2 crash](https://forums.sketchup.com/t/sketchup-pro-2017-m2-crash/40186)

* * *

> [@geelanfab](#):
>
> Struggling with this ! … as you have probably guessed i am not technically minded when it comes to the workings of computers.

If these tasks are beyond you for whatever reason(s), I suggest finding a reputable local IT service (ie, like GeekSquad or similar.)

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