# LAYOUT crashes on all imports with update 24.0.554 **URL:** \ **Category:** LayOut\ **Created:** [June 13, 2024, 1:59pm UTC](https://forums.sketchup.com/t/layout-crashes-on-all-imports-with-update-24-0-554/277683 "2024-06-13T13:59:18Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Sterken\_Ontwerpen](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/sterken_ontwerpen/32/112336_2.png) [@Sterken\_Ontwerpen](https://forums.sketchup.com/u/Sterken_Ontwerpen)\ **Post date:** [June 13, 2024, 1:59pm UTC](https://forums.sketchup.com/t/layout-crashes-on-all-imports-with-update-24-0-554/277683/1 "2024-06-13T13:59:18Z")
I am aware that Layout still is considered not as valuable as Sketchup and that issues involving Sketchup need your attention first …but after the latest update layout does not work at all! I can not import any file into layout anymore without crashing. Tried send to…tried drag and drop tried to import… tried the new and the old graphic engine in all options. What else is there to try? ---
**Author:** ![ArchyVR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/archyvr/32/182009_2.png) [@ArchyVR](https://forums.sketchup.com/u/ArchyVR)\ **Post date:** [June 13, 2024, 5:34pm UTC](https://forums.sketchup.com/t/layout-crashes-on-all-imports-with-update-24-0-554/277683/2 "2024-06-13T17:34:46Z")
What format files are you trying to import? Can you upload an example file that crashes for us to test? In a pinch, can you revert to the previous version update to get your work done? ---
**Author:** ![Sterken\_Ontwerpen](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/sterken_ontwerpen/32/112336_2.png) [@Sterken\_Ontwerpen](https://forums.sketchup.com/u/Sterken_Ontwerpen)\ **Post date:** [June 13, 2024, 6:43pm UTC](https://forums.sketchup.com/t/layout-crashes-on-all-imports-with-update-24-0-554/277683/3 "2024-06-13T18:43:03Z")
I just try to get my .skp files in I have not t [lampontwerp 1.skp](https://forums.sketchup.com/uploads/short-url/xwm9sRP5ayRhfzzGNzjFPxiSN8V.skp) (2.5 MB) ried to go back to the previous version file is enclosed ---
**Author:** ![3DModeled](https://avatars.discourse-cdn.com/v4/letter/3/85f322/32.png) [@3DModeled](https://forums.sketchup.com/u/3DModeled)\ **Post date:** [June 13, 2024, 7:07pm UTC](https://forums.sketchup.com/t/layout-crashes-on-all-imports-with-update-24-0-554/277683/4 "2024-06-13T19:07:20Z")
How do you revert to the previous version? I can not find it available for download. I am having the same issue ---
**Author:** ![RLGL](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/rlgl/32/44295_2.png) [@RLGL](https://forums.sketchup.com/u/RLGL)\ **Post date:** [June 13, 2024, 7:16pm UTC](https://forums.sketchup.com/t/layout-crashes-on-all-imports-with-update-24-0-554/277683/5 "2024-06-13T19:16:07Z")
Your file will not open in Layout on my Windows system. ---
**Author:** ![Sterken\_Ontwerpen](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/sterken_ontwerpen/32/112336_2.png) [@Sterken\_Ontwerpen](https://forums.sketchup.com/u/Sterken_Ontwerpen)\ **Post date:** [June 13, 2024, 7:33pm UTC](https://forums.sketchup.com/t/layout-crashes-on-all-imports-with-update-24-0-554/277683/6 "2024-06-13T19:33:32Z")
It is created on an Apple so I guess that is obvious ---
**Author:** ![Sterken\_Ontwerpen](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/sterken_ontwerpen/32/112336_2.png) [@Sterken\_Ontwerpen](https://forums.sketchup.com/u/Sterken_Ontwerpen)\ **Post date:** [June 13, 2024, 7:35pm UTC](https://forums.sketchup.com/t/layout-crashes-on-all-imports-with-update-24-0-554/277683/7 "2024-06-13T19:35:06Z")
Then you need to delete the newer version and reinstall the old one. It’s not the work that I love to do and prefer to do even on apple it gives clutter ---
**Author:** ![ateliernab](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/ateliernab/32/198399_2.png) [@ateliernab](https://forums.sketchup.com/u/ateliernab)\ **Post date:** [June 13, 2024, 7:35pm UTC](https://forums.sketchup.com/t/layout-crashes-on-all-imports-with-update-24-0-554/277683/8 "2024-06-13T19:35:11Z")
> [@Sterken\_Ontwerpen](#): > > It is created on an Apple so I guess that is obvious sketchup and layout files work on both platforms. no difference between a mac file and a pc file. and it makes my mac’s layout crash too. ---
**Author:** ![Sterken\_Ontwerpen](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/sterken_ontwerpen/32/112336_2.png) [@Sterken\_Ontwerpen](https://forums.sketchup.com/u/Sterken_Ontwerpen)\ **Post date:** [June 13, 2024, 7:36pm UTC](https://forums.sketchup.com/t/layout-crashes-on-all-imports-with-update-24-0-554/277683/9 "2024-06-13T19:36:25Z")
then it should open easy in the newest version of sketch up ---
**Author:** ![ateliernab](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/ateliernab/32/198399_2.png) [@ateliernab](https://forums.sketchup.com/u/ateliernab)\ **Post date:** [June 13, 2024, 7:40pm UTC](https://forums.sketchup.com/t/layout-crashes-on-all-imports-with-update-24-0-554/277683/10 "2024-06-13T19:40:16Z")
well no, a file can be corrupted and cause a crash. what I’m saying is that it’s not due to being made on a pc or a mac. @colin does it crash on your side too if you try ? something prevents layout to insert it anywhere. immediate crash. bugsplat number `2656` ---
**Author:** ![Sterken\_Ontwerpen](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/sterken_ontwerpen/32/112336_2.png) [@Sterken\_Ontwerpen](https://forums.sketchup.com/u/Sterken_Ontwerpen)\ **Post date:** [June 13, 2024, 7:45pm UTC](https://forums.sketchup.com/t/layout-crashes-on-all-imports-with-update-24-0-554/277683/11 "2024-06-13T19:45:24Z")
nope the file only crashes if I import it in layout… made a copy of it …ran cleanup on it saved it with another name and tried agin but the problem according to me is the update in layout ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [June 13, 2024, 7:47pm UTC](https://forums.sketchup.com/t/layout-crashes-on-all-imports-with-update-24-0-554/277683/12 "2024-06-13T19:47:49Z")
Yours is the first file I’ve seen that crashes LayOut 2024. I’ve never had this issue with my own files. I removed the Match Photo image and cleaned up the objects so they are all solids. No it inserts into LayOut with no problem for me. [lampontwerp 1.skp](https://forums.sketchup.com/uploads/short-url/q0OUGSpdszBqV71yIzDjrZbtqHe.skp) (851.0 KB) ---
**Author:** ![ateliernab](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/ateliernab/32/198399_2.png) [@ateliernab](https://forums.sketchup.com/u/ateliernab)\ **Post date:** [June 13, 2024, 7:49pm UTC](https://forums.sketchup.com/t/layout-crashes-on-all-imports-with-update-24-0-554/277683/13 "2024-06-13T19:49:11Z")
well I can import any file in layout but yours so I’m gonna go with “your file has a problem” And that’s why I pinged colin and gave him an actual crash report to look at. ![Capture d’écran 2024-06-13 à 21.48.31](https://global.discourse-cdn.com/sketchup/original/3X/8/3/8306d89a4585b931c56db1025bfad8619afdd405.png) also, if I open your file, select all, paste in a new one, it imports fine in layout. so again, something in your current file is blocking the transfer. ---
**Author:** ![slbaumgartner](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/slbaumgartner/32/7302_2.png) [@slbaumgartner](https://forums.sketchup.com/u/slbaumgartner)\ **Post date:** [June 13, 2024, 8:17pm UTC](https://forums.sketchup.com/t/layout-crashes-on-all-imports-with-update-24-0-554/277683/14 "2024-06-13T20:17:37Z")
I get a macOS crash report prior to the BugSplat. Below is a snapshot of the top of the report. The crash is a segmentation violation most likely do to a null pointer error, and is happening when Layout is attempting to set up the style. Anything beyond that will require the devs to look at just what is going on in the code at that point. ![Screenshot 2024-06-13 at 4.12.58 PM](https://global.discourse-cdn.com/sketchup/original/3X/1/3/1368190afc2636d4a140e68a07004b6d1a6dbb0d.png) ---
**Author:** ![3DModeled](https://avatars.discourse-cdn.com/v4/letter/3/85f322/32.png) [@3DModeled](https://forums.sketchup.com/u/3DModeled)\ **Post date:** [June 14, 2024, 2:40am UTC](https://forums.sketchup.com/t/layout-crashes-on-all-imports-with-update-24-0-554/277683/15 "2024-06-14T02:40:28Z")
I have other examples of SketchUp file that open no problem in 24.0.483 but fails in 24.0.554. I have turned off photo match without a change of failed outcome for 24.0.554. Give me an email to send the file if you want it for testing. Crash #2668 Crash #2667 Crash #2671 ---
**Author:** ![ArchyVR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/archyvr/32/182009_2.png) [@ArchyVR](https://forums.sketchup.com/u/ArchyVR)\ **Post date:** [June 14, 2024, 3:11am UTC](https://forums.sketchup.com/t/layout-crashes-on-all-imports-with-update-24-0-554/277683/16 "2024-06-14T03:11:46Z")
Inserting your file into my Layout also produces the crash. Removing the photo match scene made not difference for me. The geometry looks simple enough so I have no idea where the error could be. In situations like this that I have had in the past, when I can’t figure out for the life of me why the SKP file is corrupt, my work around is as as follows: 1. Ctrl “C” copy all geometry into the clipboard. 2. Start a new blank Sketchup file. 3. Paste in Place. 4. Save. 5. Insert the new SKP file into Layout. This worked on your file without making any modifications to your geometry. [lampontwerp copy geometry into new file.layout](https://forums.sketchup.com/uploads/short-url/dDIyuErKRIOe4EDZuHPDDYNKvoP.layout) (357.3 KB) [lampontwerp copy geometry into new file.skp](https://forums.sketchup.com/uploads/short-url/nb7ThZRMf3vZKznPXLdkb20fcyd.skp) (304.4 KB) ---
**Author:** ![MikeWayzovski](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mikewayzovski/32/98346_2.png) [@MikeWayzovski](https://forums.sketchup.com/u/MikeWayzovski)\ **Post date:** [June 16, 2024, 1:41pm UTC](https://forums.sketchup.com/t/layout-crashes-on-all-imports-with-update-24-0-554/277683/17 "2024-06-16T13:41:29Z")
If you check the style property of the match photo scene, it should then work in LayOut. There is a known issue with styles, check this thread: > [@2024 Send to layout not working](https://forums.sketchup.com/t/2024-send-to-layout-not-working/273165/11): > > Interesting crash and I am glad this has been identified and narrowed down to what the cause is. The team had noticed this new crash with the Styles Panel with the patch release so it is great to have reproducible steps. We will be working on a fix for this. Trent LO-15449 bug number ---
**Author:** ![jrp](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/jrp/32/217069_2.png) [@jrp](https://forums.sketchup.com/u/jrp)\ **Post date:** [July 25, 2024, 6:47pm UTC](https://forums.sketchup.com/t/layout-crashes-on-all-imports-with-update-24-0-554/277683/18 "2024-07-25T18:47:49Z")
Came here to try and get advice on the same issue - Layout will not import (crashes), dragging file into Layout does nothing, Sketchup ‘send to Layout’ button also causes a Bugsplat from Layout. I’m trialling Pro ahead of, at this rate, being exceedingly unlikely to buy this. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [July 25, 2024, 6:53pm UTC](https://forums.sketchup.com/t/layout-crashes-on-all-imports-with-update-24-0-554/277683/19 "2024-07-25T18:53:38Z")
Did you install SketchUp correctly? That requires right clicking on the downloaded installer and selecting Run as administrator. Can you share the .skp file so we can see what you are working with? We’ve seen cases in which users have added bad components or materials to their SketchUp models that create issues. BTW, dragging and dropping between SketchUp and LayOut is not recommended nor is copying and pasting between the two. ---
**Author:** ![jrp](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/jrp/32/217069_2.png) [@jrp](https://forums.sketchup.com/u/jrp)\ **Post date:** [July 25, 2024, 7:59pm UTC](https://forums.sketchup.com/t/layout-crashes-on-all-imports-with-update-24-0-554/277683/20 "2024-07-25T19:59:06Z")
Thanks for the quick response - I reinstalled Sketchup with the right click / Run as Administrator, after first having uninstalled the previous one. I saw earlier in this thread a skp file that someone was having the same problem with - I downloaded it and also could not get it into Layout. Here is the file I have been trying to import into Layout [Aire sur lAdour.skp](https://forums.sketchup.com/uploads/short-url/4LQ0mK2XUlDAurwD7Ns2CDiMXLD.skp) (272.5 KB) [Next page](https://forums.sketchup.com/t/layout-crashes-on-all-imports-with-update-24-0-554/277683.md?page=2)