# Layers seem to be frozen **URL:** \ **Category:** LayOut\ **Created:** [June 29, 2017, 9:14pm UTC](https://forums.sketchup.com/t/layers-seem-to-be-frozen/47480 "2017-06-29T21:14:20Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![chrisben](https://avatars.discourse-cdn.com/v4/letter/c/f6c823/32.png) [@chrisben](https://forums.sketchup.com/u/chrisben)\ **Post date:** [June 29, 2017, 9:14pm UTC](https://forums.sketchup.com/t/layers-seem-to-be-frozen/47480/1 "2017-06-29T21:14:20Z")
Hello, I am trying to résolve a problem with the layers. My layer seems to be frozen and that I cannot open that folder. It lets me grab my last layer, but, doesn’t open any other layers. The grab tool does not grab anything out of that layer. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [June 29, 2017, 9:42pm UTC](https://forums.sketchup.com/t/layers-seem-to-be-frozen/47480/2 "2017-06-29T21:42:13Z")
Can you share the LayOut file so we have some hope of helping you? ---
**Author:** ![chrisben](https://avatars.discourse-cdn.com/v4/letter/c/f6c823/32.png) [@chrisben](https://forums.sketchup.com/u/chrisben)\ **Post date:** [June 29, 2017, 9:59pm UTC](https://forums.sketchup.com/t/layers-seem-to-be-frozen/47480/3 "2017-06-29T21:59:32Z")
Here is the file that I am having problems. I don’t know if the problem exists on another drawing, but, here the layer for signage works and I can draw new things, but, to go to the layer page to choose another layer to work with - I am unable to do. Thank you, Donna Noonan [Fundraiser.layout](https://forums.sketchup.com/uploads/short-url/lM8TNBh5QpmaA5W5OAwSYBb7vYB.layout) (90.2 KB) ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [June 29, 2017, 10:08pm UTC](https://forums.sketchup.com/t/layers-seem-to-be-frozen/47480/4 "2017-06-29T22:08:50Z")
All the other layers besides the active one are locked. Look in the Layers window. Click on the lock icons to unlock the layers you want to work on. ![](https://global.discourse-cdn.com/sketchup/original/3X/5/0/5014c8e58e1eed26ab310f922b63df6185221676.png) ---
**Author:** ![chrisben](https://avatars.discourse-cdn.com/v4/letter/c/f6c823/32.png) [@chrisben](https://forums.sketchup.com/u/chrisben)\ **Post date:** [June 29, 2017, 10:40pm UTC](https://forums.sketchup.com/t/layers-seem-to-be-frozen/47480/5 "2017-06-29T22:40:40Z")
Thanks, but I cannot access the layers - I just see a check on the layer entry but no box shows up for me to even unlock the layers - Please advise on how to make the layer box show. Donna ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [June 29, 2017, 10:42pm UTC](https://forums.sketchup.com/t/layers-seem-to-be-frozen/47480/6 "2017-06-29T22:42:45Z")
Do you sometimes use more than one monitor? Try going to Window\>Arrange Panels and see what that does. ---
**Author:** ![chrisben](https://avatars.discourse-cdn.com/v4/letter/c/f6c823/32.png) [@chrisben](https://forums.sketchup.com/u/chrisben)\ **Post date:** [June 29, 2017, 11:20pm UTC](https://forums.sketchup.com/t/layers-seem-to-be-frozen/47480/7 "2017-06-29T23:20:03Z")
Yippee! I don’t know what you did, but, when I activated the programme, the layer box appeared! What did I do wrong? and how will I be able to resolve this if it happens again? Donna ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [June 29, 2017, 11:21pm UTC](https://forums.sketchup.com/t/layers-seem-to-be-frozen/47480/8 "2017-06-29T23:21:17Z")
I’m not sure what you did to make the Layers panel not visible. Were the other panels also not visible? ---
**Author:** ![chrisben](https://avatars.discourse-cdn.com/v4/letter/c/f6c823/32.png) [@chrisben](https://forums.sketchup.com/u/chrisben)\ **Post date:** [June 29, 2017, 11:40pm UTC](https://forums.sketchup.com/t/layers-seem-to-be-frozen/47480/9 "2017-06-29T23:40:02Z")
Hello Dave, Shape Style and Instructor gives me the same problem. I cannot access their panels. On the drop down menu when I click on either one I either see a dash or a check mark but no panel shows. Donna ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [June 29, 2017, 11:42pm UTC](https://forums.sketchup.com/t/layers-seem-to-be-frozen/47480/10 "2017-06-29T23:42:42Z")
Did you click on Window\>Arrange Panels? One thing I prefer with LO on my Mac is to keep the main window a bit narrower than the screen and I leave the tray containing the windows, to the right side of the main window. ---
**Author:** ![chrisben](https://avatars.discourse-cdn.com/v4/letter/c/f6c823/32.png) [@chrisben](https://forums.sketchup.com/u/chrisben)\ **Post date:** [July 14, 2017, 12:50am UTC](https://forums.sketchup.com/t/layers-seem-to-be-frozen/47480/11 "2017-07-14T00:50:47Z")
Hello DaveR I bought a new computer and now must transition my SketchUp programme to the new MacBook Pro…Is there a trick? as it didn’t transfer when Apple moved all my things from the old Mac to the new Mac… ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [July 14, 2017, 12:57am UTC](https://forums.sketchup.com/t/layers-seem-to-be-frozen/47480/12 "2017-07-14T00:57:24Z")
I don’t know of any trick. I would just download and install it fresh. Did you remove the SketchUp license from the old Mac? ---
**Author:** ![chrisben](https://avatars.discourse-cdn.com/v4/letter/c/f6c823/32.png) [@chrisben](https://forums.sketchup.com/u/chrisben)\ **Post date:** [July 14, 2017, 2:45am UTC](https://forums.sketchup.com/t/layers-seem-to-be-frozen/47480/13 "2017-07-14T02:45:02Z")
No I just had the Apple tech person transfer files from the old computer. When I tried to open up Lay Out it says that this instance of SketchUp Pro is not licenced. or when I open SketchUp says it was licenced to a different computer and that the licence has expired… I just opened the old computer and the programme is operable. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [July 14, 2017, 2:47am UTC](https://forums.sketchup.com/t/layers-seem-to-be-frozen/47480/14 "2017-07-14T02:47:34Z")
So make sure the old computer is on the internet and remove the license for SketchUp. Then on the new computer, find the e-mail with the license info and copy it into SketchUp on the new computer. ---
**Author:** ![chrisben](https://avatars.discourse-cdn.com/v4/letter/c/f6c823/32.png) [@chrisben](https://forums.sketchup.com/u/chrisben)\ **Post date:** [July 14, 2017, 2:58am UTC](https://forums.sketchup.com/t/layers-seem-to-be-frozen/47480/15 "2017-07-14T02:58:28Z")
thanks again…It worked! now I can catch up on the drawings I lost due to the old Mac… Have a great day… Donna ---
**Author:** ![system](https://global.discourse-cdn.com/sketchup/original/3X/f/2/f2a121500b085ed60806607a82720b092d800bb3.png) [@system](https://forums.sketchup.com/u/system)\ **Post date:** [January 13, 2018, 10:58am UTC](https://forums.sketchup.com/t/layers-seem-to-be-frozen/47480/16 "2018-01-13T10:58:50Z")
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