Launched my.sketchup.com from Firefox and it ran

[mstoodley]

Launched my.sketchup.com from Firefox and it ran fine, while it would not run in Chrome.

Java asked for permission to run…
So is Java required?

My understanding is that Java is not supported or even blocked in Chrome.

Seemed to launch OK in IE and Edge.

[DanRathbun]

Yes it will run in Chrome,… but it needs to be the correct version.

EDIT: See Jon’s comments:

System requirements for launching my.sketchup

Thanks for looking into this for me @Kanthimathy and I am glad that you are able to get it up and running. I wouldn’t expect the 43.0 or 39.0 versions to work due to some of the functionality that we require. I am adding your setup details to a test pool for work related to this Chrome and Video Card combo issue. We will update the community once we have a new version to try out. Thanks again for confirming this! Jon

I think it uses JavaScript, not Java. So you need to enable Javascript, and WebGL.

WebGL

• Open the “settings” page, via the menu (or navigate to chrome://settings)
• scroll to the bottom,
• click “Show Advanced Settings”,
• scroll to the bottom to the “System” section
• be sure “use hardware acceleration when available” is checked

I’m not sure how JavaScript would get disabled in Chrome.
You can check the chrome://flags page to see if there are any abnormal settings.

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Or look through the various pages listed at:
chrome://chrome-urls/
… for some setting where JavaScript has been switched off.

[DanRathbun]

I’m not sure how JavaScript would get disabled in Chrome.

Okay, I found it. (It was hiding in a sub-dialog.)

Navigate to chrome://settings (or menu > “Settings”)
Under “Privacy” click the “Content settings…” button.

In the “Content settings” dialog:
Under the “JavaScript” section, either:
a) choose "Allow all sites to run JavaScript (recommended)"
or
b) select the “Do not allow…” choice, but add my.sketchup.com in the “Manage exceptions” sub-dialog.

You may need to do the same down in the ‘Pop-ups’ section as my.sketchup.com is likely to use some popup windows for the UI.

[mstoodley]

chrome://chrome-urls/

JavaScript isn’t disabled, and I’m on the latest version of Chrome. Too much on my plate @ the moment to worry about troubleshooting this. Last thing I want to do is break Chrome (my main working Browser). As a teacher, I was mainly curious to see how my.sketchup.com worked. Since many schools are moving away from computers with a full O/S (such as Chromebooks), a web based version of SketchUp would be useful. Has anyone tested on a Chromebook or even an tablet/iPad for that matter?