I wanted to let you know that we’ve identified an issue that results in some users being unable to start a 7-day Go trial in-app. After attempting to start a Go trial, the app remains in a free, viewer-only mode.
From what we have determined thus far, the issue appears to be limited to users with invalid credit cards associated with their Apple App Store accounts. After attempting to start a trial, users are then required by the Apple App Store to update their Credit Card information. The flow has exposed a bug on the App Store, that ultimately prevents the app from being able to authorize the use of the editing features while in Trial Mode.
Know that we are working to resolve the issue as soon as possible.