Issues with Sketch Up for Schools

SketchUp for Schools
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Original Message:

From the end user: When I try to log in, I keep getting flagged to use a G Suite for Education account. I’m using my FCPS account so not sure why I get this message. I have attached screenshots. It prompts me to sign in with Google, which I do again. And the same message appears. Is there a way to get it to recognize I’m using a Google Suite for Edu account?

SketchUp does not appear to recognize the FCPS google accounts as a G suite educational account. This is a county-wide issue currently. The error message suggests: Your G Suite administrator has installed SketchUp for Schools on your domain and granted permissions. We have verified that this has been completed

Response: Thanks for reaching out to SketchUp Support! This message is in response to your request regarding assistance with your access. I’m happy to point you in the correct direction.

Support for SketchUp for Schools is provided through our SketchUp for Schools Community Forum, found here: SketchUp for Schools - SketchUp Community

Our Education Team is best suited to troubleshoot these issues and are very responsive to posts made on the forum. If you create a post and find that you are not getting a timely response, please let me know and provide a link to your post, and I will be glad to reach out to the Education team to ask that they provide a response.

Please let me know if you have any other concerns about this, you can reply back to this email. Here is your case number: 10735457

Regards,
Tiara

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Hi @nicholas.pingatore, thanks for the post. I am happy to work with you to resolve the issue although you reference a screenshot in your post and I can’t seem to locate it. Can you re-upload it in a new post so I can take a look? Once I have that I can get a better idea of what to do to fix the issue.

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We are looping between these two screens. Our G suite administrator has confirmed that Sketch Up for schools is installed on the domain.

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Thanks for the reply @nicholas.pingatore. Unfortunately your screenshots still are not showing up. Can you try posting them again or sending them to me via a private message?

I have a guess on what the issue is but I can’t be sure until I have the information from you.

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Casey,

I received an error message when posting the pictures. I instead replied to the initial email I received and fcps.org was added to your company’s safe list and now everything works. Thank you for your time.

1 Like
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I was happy to do what I could to help you. Please feel free to reach out again anytime if there is something I can do to assist you again in the future. I hope you and your students enjoy using SketchUp.