Issue installing SketchUp Pro

Hello everyone I’m just new here… And I need help with the installation of the new SketchUp Pro… I tried to open, but shows a message that My free trial subscription had expired … I followed all the steps on the website troubleshooting page… but nothing happens yet… HELP!!!

Are you signed in with the account that has a subscription?

if you visit you should be able to see how many subscriptions you have and if they are allocated

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Yes, I already did it.
The systems is not working properly it takes more than 24 hours to complete it and show my products…. Thank you for checking my issue. Blessings