# Is Sketchup working for you, or is it just mine that is broken? **URL:** \ **Category:** Technical Problems\ **Tags:** sketchup, advice\ **Created:** [July 31, 2024, 12:15am UTC](https://forums.sketchup.com/t/is-sketchup-working-for-you-or-is-it-just-mine-that-is-broken/283521 "2024-07-31T00:15:52Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![AnotherQuestionPerson](https://avatars.discourse-cdn.com/v4/letter/a/d6d6ee/32.png) [@AnotherQuestionPerson](https://forums.sketchup.com/u/AnotherQuestionPerson)\ **Post date:** [July 31, 2024, 12:15am UTC](https://forums.sketchup.com/t/is-sketchup-working-for-you-or-is-it-just-mine-that-is-broken/283521/1 "2024-07-31T00:15:52Z")
Hello. I am not entirely even sure what is going on. Today I tried to load up a project from Trimble Connect, but the page just keeps loading, then stops and says I’m not connected to the internet. (which obviously I am, I even use LAN so it’s pretty reliable and fast.) The model was large, is this why? Or are their servers down? I did not know something like this could ever happen with SketchUp. I even went to the [connect.trimble.com](http://connect.trimble.com) website and I kid you not, it’s just a blank white page. Any assistance would be great. - using sketch up 2024 - windows 11 added some images ![image](https://global.discourse-cdn.com/sketchup/original/3X/c/b/cb7929e1a6a94136d3f523f80bebc7408c79712a.png) ---
**Author:** ![jhebear](https://avatars.discourse-cdn.com/v4/letter/j/ce73a5/32.png) [@jhebear](https://forums.sketchup.com/u/jhebear)\ **Post date:** [July 31, 2024, 12:23am UTC](https://forums.sketchup.com/t/is-sketchup-working-for-you-or-is-it-just-mine-that-is-broken/283521/2 "2024-07-31T00:23:10Z")
Same issue. None of my projects are loading. Just continual loading wheel. ---
**Author:** ![kevinmk\_37](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/kevinmk_37/32/217300_2.png) [@kevinmk\_37](https://forums.sketchup.com/u/kevinmk_37)\ **Post date:** [July 31, 2024, 12:23am UTC](https://forums.sketchup.com/t/is-sketchup-working-for-you-or-is-it-just-mine-that-is-broken/283521/3 "2024-07-31T00:23:43Z")
I am having the same problem. I am accessing through Web and I am able to login but the home page tries to show my recent files and it gives me their version of a spinning ball. I click on Trimble Connect to see my files and the page just shows a spinning ball. I have tried two differnt computers (Windows 10 and Windows 11) plus multiple browsers with no luck. I was on it all day today with no issue but I haven’t been able to loadany projects in the last 1 hour ---
**Author:** ![tedozolins](https://avatars.discourse-cdn.com/v4/letter/t/7ea924/32.png) [@tedozolins](https://forums.sketchup.com/u/tedozolins)\ **Post date:** [July 31, 2024, 12:25am UTC](https://forums.sketchup.com/t/is-sketchup-working-for-you-or-is-it-just-mine-that-is-broken/283521/4 "2024-07-31T00:25:56Z")
Looks like I am not the only one with this problem. ---
**Author:** ![AnotherQuestionPerson](https://avatars.discourse-cdn.com/v4/letter/a/d6d6ee/32.png) [@AnotherQuestionPerson](https://forums.sketchup.com/u/AnotherQuestionPerson)\ **Post date:** [July 31, 2024, 12:27am UTC](https://forums.sketchup.com/t/is-sketchup-working-for-you-or-is-it-just-mine-that-is-broken/283521/5 "2024-07-31T00:27:09Z")
WOW. So it’s not us then. There must be something wrong on their side. ---
**Author:** ![AnotherQuestionPerson](https://avatars.discourse-cdn.com/v4/letter/a/d6d6ee/32.png) [@AnotherQuestionPerson](https://forums.sketchup.com/u/AnotherQuestionPerson)\ **Post date:** [July 31, 2024, 12:27am UTC](https://forums.sketchup.com/t/is-sketchup-working-for-you-or-is-it-just-mine-that-is-broken/283521/6 "2024-07-31T00:27:48Z")
That’s all I see too. 😭 😭 😭 ---
**Author:** ![kevinmk\_37](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/kevinmk_37/32/217300_2.png) [@kevinmk\_37](https://forums.sketchup.com/u/kevinmk_37)\ **Post date:** [July 31, 2024, 2:01am UTC](https://forums.sketchup.com/t/is-sketchup-working-for-you-or-is-it-just-mine-that-is-broken/283521/7 "2024-07-31T02:01:27Z")
Just tried Sketchup and everything appears to be working again. ---
**Author:** ![twheeler](https://avatars.discourse-cdn.com/v4/letter/t/c68b51/32.png) [@twheeler](https://forums.sketchup.com/u/twheeler)\ **Post date:** [July 31, 2024, 2:46am UTC](https://forums.sketchup.com/t/is-sketchup-working-for-you-or-is-it-just-mine-that-is-broken/283521/8 "2024-07-31T02:46:21Z")
I had loading issues earlier that are now resolved. Now dimensions box is glitched out… Can’t enter values and when you hit enter it attempts to leave the page. Anyone else experiencing this? ---
**Author:** ![DanRathbun](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/danrathbun/32/500_2.png) [@DanRathbun](https://forums.sketchup.com/u/DanRathbun)\ **Post date:** [July 31, 2024, 3:56am UTC](https://forums.sketchup.com/t/is-sketchup-working-for-you-or-is-it-just-mine-that-is-broken/283521/9 "2024-07-31T03:56:57Z")
The [SketchUp Status](https://status.sketchup.com/) page … … shows there was a major 3hr+ outage for Trimble Connect. ---
**Author:** ![system](https://global.discourse-cdn.com/sketchup/original/3X/f/2/f2a121500b085ed60806607a82720b092d800bb3.png) [@system](https://forums.sketchup.com/u/system)\ **Post date:** [February 2, 2025, 12:16am UTC](https://forums.sketchup.com/t/is-sketchup-working-for-you-or-is-it-just-mine-that-is-broken/283521/10 "2025-02-02T00:16:17Z")
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