# iPad App Not Viewer **URL:** \ **Category:** SketchUp for iPad\ **Tags:** ipad\ **Created:** [September 8, 2022, 5:25am UTC](https://forums.sketchup.com/t/ipad-app-not-viewer/207511 "2022-09-08T05:25:49Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![DNoelOKane](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/dnoelokane/32/21484_2.png) [@DNoelOKane](https://forums.sketchup.com/u/DNoelOKane)\ **Post date:** [September 8, 2022, 5:25am UTC](https://forums.sketchup.com/t/ipad-app-not-viewer/207511/1 "2022-09-08T05:25:50Z")
Hello I have a SU Pro account. I downloaded SU for iPad through My Products page, but I’m only getting option of SU for iPad Viewer option - not the actual app. How do I access the app? I have updated all software on the iPad Pro. Thanks! ---
**Author:** ![dezmo](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/dezmo/32/51058_2.png) [@dezmo](https://forums.sketchup.com/u/dezmo)\ **Post date:** [September 8, 2022, 5:32am UTC](https://forums.sketchup.com/t/ipad-app-not-viewer/207511/2 "2022-09-08T05:32:44Z")
Install SketchUp from the[Apple app store](https://www.apple.com/app-store/) **on your iPad** , and sign in to your Trimble Account when you start it first. [Getting Started iPad | SketchUp Help](https://help.sketchup.com/en/sketchup-ipad/getting-started) ---
**Author:** ![MikeWayzovski](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mikewayzovski/32/98346_2.png) [@MikeWayzovski](https://forums.sketchup.com/u/MikeWayzovski)\ **Post date:** [September 8, 2022, 5:39am UTC](https://forums.sketchup.com/t/ipad-app-not-viewer/207511/3 "2022-09-08T05:39:39Z")
Go to home and then on the topright click on the person icon. Sign out and then back in, using the same email address that you use in your amp, where you got the My Products. Check that page in a browser to see what email address that is on the left, it might be a private\_relay address when used ‘hide my email’ option.