# Internet connection Not recognized

**URL:** <https://forums.sketchup.com/t/internet-connection-not-recognized/267697>\
**Category:** SketchUp for iPad\
**Created:** [April 10, 2024, 10:20pm UTC](https://forums.sketchup.com/t/internet-connection-not-recognized/267697 "2024-04-10T22:20:58Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Huston](https://avatars.discourse-cdn.com/v4/letter/h/f1d935/32.png) [@Huston](https://forums.sketchup.com/u/Huston)\
**Post date:** [April 10, 2024, 10:20pm UTC](https://forums.sketchup.com/t/internet-connection-not-recognized/267697/1 "2024-04-10T22:20:58Z")

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I’m in 6.5. Internet recognized by other features. When I attempt to save to Trmble Connect from I  
Pad I’m notified that there’s no internet connection

 ![Screenshot 2024-04-10 at 3.11.08 PM.jpeg](https://global.discourse-cdn.com/sketchup/original/3X/a/b/ab2763ce0f432199d5f6225a14fcafde430c3f65.png)

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**Author:** ![TheOnlyAaron](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/theonlyaaron/32/9436_2.png) [@TheOnlyAaron](https://forums.sketchup.com/u/TheOnlyAaron)\
**Post date:** [April 10, 2024, 10:56pm UTC](https://forums.sketchup.com/t/internet-connection-not-recognized/267697/2 "2024-04-10T22:56:02Z")

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Please do not double post.

The newest version of SketchUp for iPad (6.5) just released and will fix this issue. Please update.

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**Author:** ![Huston](https://avatars.discourse-cdn.com/v4/letter/h/f1d935/32.png) [@Huston](https://forums.sketchup.com/u/Huston)\
**Post date:** [April 10, 2024, 11:08pm UTC](https://forums.sketchup.com/t/internet-connection-not-recognized/267697/3 "2024-04-10T23:08:29Z")

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Sorry…didn’t think first went through. Already have 6.5.

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**Author:** ![Huston](https://avatars.discourse-cdn.com/v4/letter/h/f1d935/32.png) [@Huston](https://forums.sketchup.com/u/Huston)\
**Post date:** [April 10, 2024, 11:27pm UTC](https://forums.sketchup.com/t/internet-connection-not-recognized/267697/4 "2024-04-10T23:27:14Z")

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Crickets!

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**Author:** ![Remfort](https://avatars.discourse-cdn.com/v4/letter/r/b77776/32.png) [@Remfort](https://forums.sketchup.com/u/Remfort)\
**Post date:** [April 17, 2024, 1:05am UTC](https://forums.sketchup.com/t/internet-connection-not-recognized/267697/5 "2024-04-17T01:05:14Z")

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Having same issue, has sketchup support found problem?

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**Author:** ![MikeTadros](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/miketadros/32/49_2.png) [@MikeTadros](https://forums.sketchup.com/u/MikeTadros)\
**Post date:** [April 17, 2024, 2:49am UTC](https://forums.sketchup.com/t/internet-connection-not-recognized/267697/6 "2024-04-17T02:49:09Z")

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Hey guys,  
Internet connectivity issues can be wiley things to track down and resolve. A better course of action for receiving customer support would be to utilize the Contact Us button located in the Feedback tab of the home screen. The contact form will include some information about your device profile that may better assist the support team in diagnosing and resolving the issue.