# Installation issue **URL:** \ **Category:** SketchUp\ **Tags:** installation\ **Created:** [December 6, 2016, 1:54am UTC](https://forums.sketchup.com/t/installation-issue/35235 "2016-12-06T01:54:02Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![JacobNZ](https://avatars.discourse-cdn.com/v4/letter/j/4bbf92/32.png) [@JacobNZ](https://forums.sketchup.com/u/JacobNZ)\ **Post date:** [December 6, 2016, 1:54am UTC](https://forums.sketchup.com/t/installation-issue/35235/1 "2016-12-06T01:54:02Z")
When I try to install Sketchup it comes up with the following error message: Component Visual C++ “14” Runtime Libraries (x64) has failed to install with the following error message: “A failure occurred attempting to install Visual C++ “14” Runtime Libraries (x64).” The following components failed to install: - Visual C++ “14” Runtime Libraries (x64) See the setup log file located at ‘C:\Users\JACOB~1.JOH\AppData\Local\Temp\VSDC84F.tmp\install.log’ for more information. Any ideas on what I can do to fix this issue? Cheers ---
**Author:** ![catamountain](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/catamountain/32/48_2.png) [@catamountain](https://forums.sketchup.com/u/catamountain)\ **Post date:** [December 6, 2016, 3:28am UTC](https://forums.sketchup.com/t/installation-issue/35235/2 "2016-12-06T03:28:02Z")
Review **[2017 not launching](http://forums.sketchup.com/t/2017-not-launching/34114)**. When the installer fails to install required MS components, you can pre-install those components, then run the installer again. ---
**Author:** ![mchandler](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mchandler/32/28038_2.png) [@mchandler](https://forums.sketchup.com/u/mchandler)\ **Post date:** [December 6, 2016, 4:11pm UTC](https://forums.sketchup.com/t/installation-issue/35235/3 "2016-12-06T16:11:08Z")
@JacobNZ According to your profile, you’re running a 32-bit OS. If you’re trying to install SU 2017, a 64-bit OS is required. ---
**Author:** ![JacobNZ](https://avatars.discourse-cdn.com/v4/letter/j/4bbf92/32.png) [@JacobNZ](https://forums.sketchup.com/u/JacobNZ)\ **Post date:** [December 6, 2016, 8:16pm UTC](https://forums.sketchup.com/t/installation-issue/35235/4 "2016-12-06T20:16:17Z")
I’ve tried installing the Visual C++ but when I click on its install file it just has the load icon on the mouse for a second or so and then goes away. No install seems to happen and so Sketchup still won’t install ---
**Author:** ![JacobNZ](https://avatars.discourse-cdn.com/v4/letter/j/4bbf92/32.png) [@JacobNZ](https://forums.sketchup.com/u/JacobNZ)\ **Post date:** [December 6, 2016, 8:17pm UTC](https://forums.sketchup.com/t/installation-issue/35235/5 "2016-12-06T20:17:35Z")
Thanks, you would have completely been right but I have recently switched over to a 64bit OS. ---
**Author:** ![mchandler](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mchandler/32/28038_2.png) [@mchandler](https://forums.sketchup.com/u/mchandler)\ **Post date:** [December 6, 2016, 8:22pm UTC](https://forums.sketchup.com/t/installation-issue/35235/6 "2016-12-06T20:22:46Z")
Can you try using the **Run As Administrator** option for the C++ libraries? Also, have you tried re-running the SU installer and selecting the **Repair** option? ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [December 6, 2016, 8:23pm UTC](https://forums.sketchup.com/t/installation-issue/35235/7 "2016-12-06T20:23:45Z")
> [@JacobNZ](#): > > but I have recently switched over to a 64bit OS. How about updating your profile to indicate the change? ---
**Author:** ![JacobNZ](https://avatars.discourse-cdn.com/v4/letter/j/4bbf92/32.png) [@JacobNZ](https://forums.sketchup.com/u/JacobNZ)\ **Post date:** [December 6, 2016, 9:49pm UTC](https://forums.sketchup.com/t/installation-issue/35235/8 "2016-12-06T21:49:56Z")
Sorry, done. ---
**Author:** ![JacobNZ](https://avatars.discourse-cdn.com/v4/letter/j/4bbf92/32.png) [@JacobNZ](https://forums.sketchup.com/u/JacobNZ)\ **Post date:** [December 7, 2016, 12:29am UTC](https://forums.sketchup.com/t/installation-issue/35235/9 "2016-12-07T00:29:40Z")
I fixed it, I didn’t have the required administrative permissions in order to download it. Thanks for all the suggestions 🙂 ---
**Author:** ![soonaemeeh](https://avatars.discourse-cdn.com/v4/letter/s/b19c9b/32.png) [@soonaemeeh](https://forums.sketchup.com/u/soonaemeeh)\ **Post date:** [January 23, 2019, 1:07am UTC](https://forums.sketchup.com/t/installation-issue/35235/10 "2019-01-23T01:07:35Z")
Please tell me how did you fix it. I got the exact same issue