Inadvertently paid for a Web subscription

I have both Sketchup Pro 2022 and 2023 on my desktop. It said my trail ended and I needed to update the version. So I paid for the Web version by mistake. Now I’m out the money I paid for the webversion and I still cannot access my apps. Help

Contact SketchUp Service and you will be able to pay the difference between Go and Pro . You will not have to pay the full price for Pro but just the difference, I believe.