# Importing model from 3d warehouse **URL:** \ **Category:** 3D Warehouse\ **Created:** [April 30, 2019, 6:22am UTC](https://forums.sketchup.com/t/importing-model-from-3d-warehouse/94401 "2019-04-30T06:22:08Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![sandeliramirez](https://avatars.discourse-cdn.com/v4/letter/s/c89c15/32.png) [@sandeliramirez](https://forums.sketchup.com/u/sandeliramirez)\ **Post date:** [April 30, 2019, 6:22am UTC](https://forums.sketchup.com/t/importing-model-from-3d-warehouse/94401/1 "2019-04-30T06:22:08Z")
I am trying to import models but it does not work and my file get block, It makes a sound and I can´t save neither close the file ---
**Author:** ![john\_mcclenahan](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/john_mcclenahan/32/135377_2.png) [@john\_mcclenahan](https://forums.sketchup.com/u/john_mcclenahan)\ **Post date:** [April 30, 2019, 7:34am UTC](https://forums.sketchup.com/t/importing-model-from-3d-warehouse/94401/2 "2019-04-30T07:34:48Z")
You need to be more specific so someone can help you. What version of Sketchup are you using? If it is 2016 or earlier, you cannot now usually import directly from the warehouse. Please complete your user profile. What particular model (provide a link) are you trying to import? What steps are you using to try to import a model? Do you get any error message? ---
**Author:** ![sandeliramirez](https://avatars.discourse-cdn.com/v4/letter/s/c89c15/32.png) [@sandeliramirez](https://forums.sketchup.com/u/sandeliramirez)\ **Post date:** [May 1, 2019, 4:08pm UTC](https://forums.sketchup.com/t/importing-model-from-3d-warehouse/94401/3 "2019-05-01T16:08:36Z")
Thank you. I have been using sketchup since more or less 9 years so and I never had this problem importing models I have the latest sketchup licence but I have not load 2019 version because when I tried to do it i got a message telling me that my computer can`t support this version Obviously I can`t chage my computer I continue using 2016 version This is the message i get “Hi there! 3D Warehouse is designed for modern web browsers. For best results, we recommend updating to the newest version of any [modern web browser]([Redirecting | 3D Warehouse](http://3dwarehouse.sketchup.com/redirect.html?)” Nevertheless if I achieve activating the download button when the question “do you want to download directky into your file (or similar)” my file block and I have to turn off my computer because I can’t even close the file or have any other fuction in my pc I pay a licence ¿I can`t use 3d warehouse because I can`t download new version? ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [May 1, 2019, 4:14pm UTC](https://forums.sketchup.com/t/importing-model-from-3d-warehouse/94401/4 "2019-05-01T16:14:30Z")
The 3D Warehouse only supports the last three versions of SketchUp. You can use your internet browser to download Collada files from the 3D Warehouse and import them into SketchUp 2016. > [@3D Warehouse Downloads for 2016 models](https://forums.sketchup.com/t/3d-warehouse-downloads-for-2016-models/89897/20): > > No, we generally only support 3 version of SketchUp. 2016 also uses older versions of native browsers, and unfortunately in the world we live in, it’s no longer acceptable or secure to run older sw that hasn’t been updated in sw we don’t control. You may find some components still available from the 3D Warehouse if you access it through the Components panel instead of the 3D Warehouse window. ---
**Author:** ![IzzaCeleste](https://avatars.discourse-cdn.com/v4/letter/i/5daacb/32.png) [@IzzaCeleste](https://forums.sketchup.com/u/IzzaCeleste)\ **Post date:** [November 16, 2020, 8:46am UTC](https://forums.sketchup.com/t/importing-model-from-3d-warehouse/94401/5 "2020-11-16T08:46:25Z")
Hi Dave. I tried to download sketchup and collada file in internet browser but everytime I imported it in my sketchup2017, it is not loading. Do you have any suggestion what else can i do? ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [November 16, 2020, 1:04pm UTC](https://forums.sketchup.com/t/importing-model-from-3d-warehouse/94401/6 "2020-11-16T13:04:28Z")
What is the thing you tried to download? Maybe it ended up in your model file but it’s positioned where you can’t see it. How about sharing your project SketchUp file so we can see what you’ve got? ---
**Author:** ![IzzaCeleste](https://avatars.discourse-cdn.com/v4/letter/i/5daacb/32.png) [@IzzaCeleste](https://forums.sketchup.com/u/IzzaCeleste)\ **Post date:** [November 17, 2020, 5:35am UTC](https://forums.sketchup.com/t/importing-model-from-3d-warehouse/94401/7 "2020-11-17T05:35:29Z")
Thank you. I can see the model now. ---
**Author:** ![cvollers](https://avatars.discourse-cdn.com/v4/letter/c/65b543/32.png) [@cvollers](https://forums.sketchup.com/u/cvollers)\ **Post date:** [February 12, 2023, 12:41am UTC](https://forums.sketchup.com/t/importing-model-from-3d-warehouse/94401/9 "2023-02-12T00:41:18Z")
2022 SketchUp Pro on Windows 11. Having trouble importing from the Warehouse. Previously (with Windows 10) had no issues. Now it says the object is downloading but it does not appear on screen. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [February 12, 2023, 12:47am UTC](https://forums.sketchup.com/t/importing-model-from-3d-warehouse/94401/10 "2023-02-12T00:47:24Z")
> [@cvollers](#): > > Now it says the object is downloading but it does not appear on screen. What is the object? Can you share your model so we can see what’s going on? ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/266703_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [February 12, 2023, 3:32pm UTC](https://forums.sketchup.com/t/importing-model-from-3d-warehouse/94401/11 "2023-02-12T15:32:06Z")
See if what I wrote here might be what is going on for you: > [@Slow inserting of 3D Warehouse components](https://forums.sketchup.com/t/slow-inserting-of-3d-warehouse-components/196575): > > There is an issue we’ve been trying to figure out for a couple of years, where you are working on a complex model, and you want to add something from 3D Warehouse. As you do that, the download of the model happens quickly, but then it can be several minutes before the model appears in your scene. A lot of people give up, and would see the problem as being that SketchUp had locked up permanently. It would have finished eventually. It hasn’t been an easy thing to work out, mainly because we could… Short version is that if Materials is showing and expanded, and set to Colors in Model, inserting models from 3D Warehouse can be very slow. ---
**Author:** ![cvollers](https://avatars.discourse-cdn.com/v4/letter/c/65b543/32.png) [@cvollers](https://forums.sketchup.com/u/cvollers)\ **Post date:** [February 12, 2023, 3:51pm UTC](https://forums.sketchup.com/t/importing-model-from-3d-warehouse/94401/12 "2023-02-12T15:51:49Z")
I decided to just search the Warehouse from my browser, download from there. Then open the object in a new app window, then copy and paste the object to my model window. A few extra steps but not terrible. I don’t really have the graphics setup needed for a complex model but dealing with it. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [February 12, 2023, 3:53pm UTC](https://forums.sketchup.com/t/importing-model-from-3d-warehouse/94401/13 "2023-02-12T15:53:10Z")
There’s probably a simple solution to your problem without resorting to the gymnastics you describe. Sharing your file would help us help you. If you’re satisfied with the process you are using, though, that’s fine then. ---
**Author:** ![cvollers](https://avatars.discourse-cdn.com/v4/letter/c/65b543/32.png) [@cvollers](https://forums.sketchup.com/u/cvollers)\ **Post date:** [February 12, 2023, 3:54pm UTC](https://forums.sketchup.com/t/importing-model-from-3d-warehouse/94401/14 "2023-02-12T15:54:01Z")
I tried several different objects…none of them downloaded. ---
**Author:** ![cvollers](https://avatars.discourse-cdn.com/v4/letter/c/65b543/32.png) [@cvollers](https://forums.sketchup.com/u/cvollers)\ **Post date:** [February 12, 2023, 3:55pm UTC](https://forums.sketchup.com/t/importing-model-from-3d-warehouse/94401/15 "2023-02-12T15:55:08Z")
How do I share the model file? ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [February 12, 2023, 3:55pm UTC](https://forums.sketchup.com/t/importing-model-from-3d-warehouse/94401/16 "2023-02-12T15:55:56Z")
Drag the .skp file into a reply. If it’s larger than 16 Mb, upload it to DropBox or Google Drive and share the link. ---
**Author:** ![cvollers](https://avatars.discourse-cdn.com/v4/letter/c/65b543/32.png) [@cvollers](https://forums.sketchup.com/u/cvollers)\ **Post date:** [February 12, 2023, 4:03pm UTC](https://forums.sketchup.com/t/importing-model-from-3d-warehouse/94401/17 "2023-02-12T16:03:56Z")
Here’s the file link: [Transit148 table stowed.skp](https://1drv.ms/u/s!Ars2wnUbT7C3gocvfq6em0VyFv7zQQ?e=vg9GUJ) ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [February 12, 2023, 4:34pm UTC](https://forums.sketchup.com/t/importing-model-from-3d-warehouse/94401/18 "2023-02-12T16:34:24Z")
Are you working in SketchUp Free (web)? Specifically what objects are you trying to insert from the 3D Warehouse? I found a couple of copies of a partial bike component. They have the Bike tag which was turned off. If that’s the component and it’s coming from the Warehouse, it wouldn’t show while the tag’s visibility is turned off. ![Screenshot - 2_12_2023 , 10_37_33 AM](https://global.discourse-cdn.com/sketchup/original/3X/b/1/b1e25e7b16261deb09ee85ede0087135aa9b738f.png) It would be a good idea to group the geometry for the van and make sure that face orientation is correct. There are a lot of exposed blue back faces in your model. ![Screenshot - 2_12_2023 , 10_39_59 AM](https://global.discourse-cdn.com/sketchup/original/3X/1/5/15a9b6d85cb66088769d370afabff56b8de404d8.png) Also make sure you are using tags correctly. All edges and faces should be created and remain untagged. Only groups and components should be given tags. I fixed that and purged unused stuff from your model. [Transit148 table stowed purged.skp](https://forums.sketchup.com/uploads/short-url/86fCgRhyyKkiX2IlDPLGUcCdvZD.skp) (14.5 MB) ---
**Author:** ![cvollers](https://avatars.discourse-cdn.com/v4/letter/c/65b543/32.png) [@cvollers](https://forums.sketchup.com/u/cvollers)\ **Post date:** [February 12, 2023, 5:16pm UTC](https://forums.sketchup.com/t/importing-model-from-3d-warehouse/94401/19 "2023-02-12T17:16:11Z")
SketchUp Pro 2022 on my desktop. The bike component is something I created and subsequently replaced with a different bike object I was able to download from the Warehouse (before I ran into my current issue). It’s tagged and meant to be turned off. Objects I tried to download are a Bose wall mount speaker and a push button switch. Was able to get both from the browser version of the Warehouse and are in the model I shared. Thanks for the tip on using tags. I believe everything in the model is facing in the right direction. All that said, how do I resolve the download from Warehouse issue? Also what is an “exposed blue back face”? ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [February 12, 2023, 5:26pm UTC](https://forums.sketchup.com/t/importing-model-from-3d-warehouse/94401/20 "2023-02-12T17:26:15Z")
> [@cvollers](#): > > I believe everything in the model is facing in the right direction. Clearly the face orientation in much of the model is not correct. If it was the blue back faces would ot be visible. > [@cvollers](#): > > All that said, how do I resolve the download from Warehouse issue? You still haven’t told us what components you were trying to download from the Warehouse. I’m not having any difficulty with inserting components here. ![3dwh](https://global.discourse-cdn.com/sketchup/original/3X/a/4/a4ff0a6104ca1cca33f3ff6930294ef4bb738a4d.gif) Maybe it is as you say that your computer isn’t up to the task but I don’t really think this model is that intense of a graphics load. ---
**Author:** ![cvollers](https://avatars.discourse-cdn.com/v4/letter/c/65b543/32.png) [@cvollers](https://forums.sketchup.com/u/cvollers)\ **Post date:** [February 12, 2023, 5:29pm UTC](https://forums.sketchup.com/t/importing-model-from-3d-warehouse/94401/21 "2023-02-12T17:29:53Z")
What is an “exposed blue back face”? [Next page](https://forums.sketchup.com/t/importing-model-from-3d-warehouse/94401.md?page=2)