# I'm having some issues with the vray extension

**URL:** <https://forums.sketchup.com/t/im-having-some-issues-with-the-vray-extension/126475>\
**Category:** V-Ray for SketchUp\
**Tags:** sketchup, render, vray\
**Created:** [May 25, 2020, 11:56am UTC](https://forums.sketchup.com/t/im-having-some-issues-with-the-vray-extension/126475 "2020-05-25T11:56:50Z")\
**Posts on this page:** 8\
**Page:** 1

<div class="post-metadata">

**Author:** ![i.Edo](https://avatars.discourse-cdn.com/v4/letter/i/67e7ee/32.png) [@i.Edo](https://forums.sketchup.com/u/i.Edo)\
**Post date:** [May 25, 2020, 11:56am UTC](https://forums.sketchup.com/t/im-having-some-issues-with-the-vray-extension/126475/1 "2020-05-25T11:56:51Z")

</div>

I have just downloaded vray for Sketchup Pro 2019 but I can’t run it because it constantly gives me this error.  
any1 that knows what to do?

 ![Screenshot (81)](https://global.discourse-cdn.com/sketchup/original/3X/9/8/9848d5fb57a62251748b6316458b312ddb1a9ba5.png)

---

<div class="post-metadata">

**Author:** ![MikeWayzovski](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mikewayzovski/32/98346_2.png) [@MikeWayzovski](https://forums.sketchup.com/u/MikeWayzovski)\
**Post date:** [May 25, 2020, 12:03pm UTC](https://forums.sketchup.com/t/im-having-some-issues-with-the-vray-extension/126475/2 "2020-05-25T12:03:23Z")

</div>

What license do you have? Log in here:  
[my.chaosgroup.com](http://my.chaosgroup.com)  
What products do you see?  
To run V-Ray in SketchUp 2019, you need ‘Next’ or 4.x

edit: corrected the link

---

<div class="post-metadata">

**Author:** ![i.Edo](https://avatars.discourse-cdn.com/v4/letter/i/67e7ee/32.png) [@i.Edo](https://forums.sketchup.com/u/i.Edo)\
**Post date:** [May 25, 2020, 12:25pm UTC](https://forums.sketchup.com/t/im-having-some-issues-with-the-vray-extension/126475/3 "2020-05-25T12:25:24Z")

</div>

What is Next or 4.x?

---

<div class="post-metadata">

**Author:** ![MikeWayzovski](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mikewayzovski/32/98346_2.png) [@MikeWayzovski](https://forums.sketchup.com/u/MikeWayzovski)\
**Post date:** [May 25, 2020, 12:31pm UTC](https://forums.sketchup.com/t/im-having-some-issues-with-the-vray-extension/126475/4 "2020-05-25T12:31:57Z")

</div>

It is what you need to run V-Ray in SketchUp 2019:

 ![Schermafbeelding 2020-05-25 om 14.31.11](https://global.discourse-cdn.com/sketchup/original/3X/3/0/30cbbe050af11f6e87fd1d3fd743c2bed04bd268.png)

---

<div class="post-metadata">

**Author:** ![i.Edo](https://avatars.discourse-cdn.com/v4/letter/i/67e7ee/32.png) [@i.Edo](https://forums.sketchup.com/u/i.Edo)\
**Post date:** [May 25, 2020, 12:34pm UTC](https://forums.sketchup.com/t/im-having-some-issues-with-the-vray-extension/126475/5 "2020-05-25T12:34:33Z")

</div>

thx man, now it’s working

---

<div class="post-metadata">

**Author:** ![mbc.cummings](https://avatars.discourse-cdn.com/v4/letter/m/f4b2a3/32.png) [@mbc.cummings](https://forums.sketchup.com/u/mbc.cummings)\
**Post date:** [August 12, 2020, 9:55pm UTC](https://forums.sketchup.com/t/im-having-some-issues-with-the-vray-extension/126475/6 "2020-08-12T21:55:48Z")

</div>

I’m having this issue now suddenly, after it was working a couple of days ago. I went to Chaos and reloaded the program and I’m still getting the issue. Any ideas? Yes I am connected to the internet, but Sketchup still saying it cannot connect the Chaos license server even though i can get to it through the extension warehouse, login and see my license. Help please!

---

<div class="post-metadata">

**Author:** ![MikeWayzovski](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mikewayzovski/32/98346_2.png) [@MikeWayzovski](https://forums.sketchup.com/u/MikeWayzovski)\
**Post date:** [August 12, 2020, 10:05pm UTC](https://forums.sketchup.com/t/im-having-some-issues-with-the-vray-extension/126475/7 "2020-08-12T22:05:25Z")

</div>

> [@mbc.cummings](#):
>
> this issue

Was it the same message (failed to checkout license)?  
If you open a tab in a browser and type ‘localhost:30304’ and hit enter, what do you see?

You need to be logged in with the account that bought V-Ray.

Experiencing troubles (it worked a couple of days ago) suggests that something has changed. What was it? It might be a Windows update or some changes with the internet.

---

<div class="post-metadata">

**Author:** ![mbc.cummings](https://avatars.discourse-cdn.com/v4/letter/m/f4b2a3/32.png) [@mbc.cummings](https://forums.sketchup.com/u/mbc.cummings)\
**Post date:** [August 13, 2020, 4:39pm UTC](https://forums.sketchup.com/t/im-having-some-issues-with-the-vray-extension/126475/8 "2020-08-13T16:39:03Z")

</div>

Thank you. Yes I couldn’t get to the page when I tried to copy/paste/open the link, so you are right… I performed updates and ran quick fixes And eventually got it to work again. Must’ve been an issue with Windows.