Even with all hidden folders, etc visible, I cannot find the Report Archive. The event viewer does show a similar sequence prior to each crash - Event ID 153, Event ID 13, Event ID 13. These all appear related to video driver (which is up to date) but I will check this…
| Error | 23/06/2025 15:28:40 | nvlddmkm | 153 | None |
|---|---|---|---|---|
| Error | 23/06/2025 15:28:40 | nvlddmkm | 13 | None |
| Error | 23/06/2025 15:28:40 | nvlddmkm | 13 | None |
This had the same effect - screen frozen, no HD activity, no access to Ctrl/Alt/Del and Task Manager
Tried clean install - same effect
NVidia will not allow a rollback to the previous driver so I cannot check whether the issue is driver related
I have tried with saving with wireless disabled. Same effect
I have tried deleting the ‘window’ group as I wondered whether this was confusing the GPU with textures. Same effect
I am going to try the file on my laptop
Low and behold the file works fine on my laptop even using the desktop as a wireless server. Being a person of limited technical understanding/ ability - could I request some advice on establishing where the conflict lies and, if as suggested by the event log, it lies with the graphics driver, how to resolve the issue.
Thank you to everyone who has contributed
FYI, I reported this and @TedVitale_SU is on the case.
Thank you
I may be that when your system was set up, that Windows Error Reporting was switched off via Group Policy Editor. But since you can see the errors through the Event Viewer and are not a geek like me, best to “let sleeping dogs lie”.
I second the notion that only serious geeks can make any sense of the error/crash reports whether on Windows or Mac, and even we geeks generally can’t conclude much without access to the source code (which only the SketchUp developers have). The same information is relayed to the developers in a BugSplat report, so the best idea is to post the Splat number here and ping someone like @colin to look it over and pass it on to the appropriate developer as necessary.
Thank you for all the assistance. For the time being I am going to return to SU2024 to save my sanity.
i have attempted to return to su2025 with exactly the same issues.BUT i have worked out that the crashes occur whenever there is a save either manual (once a file exists - first save is occur providing…) or autobackup. Any other ideas available?
My licence expires at the end of next month at i currently have an unusable piece of software
Have you installed the latest release of SU2025 ?
If not:
Yes, I have tried a repair and when the same result occurred, I unistalled and reinstalled. I have emailed customer support too
See if the preferences file has become corrupt:
SketcUp 2025 closes as soon as it opens - Technical Problems / SketchUp - SketchUp Community
Problem resolved - switched to classic render engine on advice of customer support and problems have been resolved. Happy days
Does mean that I face the prospect of upgrading computer to enjoy the newer features in SU - glass half full again…
Is your profile up to date? And you have a 11 year old GPU ?
I have updated my profile. The graphics card was correct but the RAM was exaggerated - it should have been 4GB. I wasn’t aware of it causing any issues until now
Well the SketchUp Hardware & Software Requirements page states that for Windows, a discrete GPU with DirectX 12 (feature level 11) support is required for the new graphics renderer.
The Quadro K2200 is supposed to meet this requirement per basic specs, however the AI says this:
Feature Level 11_0 refers to the specific set of hardware features a GPU supports. Since the Quadro K2200 was released before modern DirectX 12 features were standardized, its hardware only fully supports the features of DirectX 11. This means that while it can use the DirectX 12 API, it may not be able to utilize all of the newer, more advanced graphical features that require a higher feature level.
This distinction is crucial, especially for modern gaming or professional applications that rely on the latest DirectX 12 features for performance and visual fidelity.
Is your graphics on board or a replaceable card?