# I have a license issue **URL:** \ **Category:** Pro\ **Tags:** licensing, thankyou, help\ **Created:** [March 9, 2017, 12:51am UTC](https://forums.sketchup.com/t/i-have-a-license-issue/40631 "2017-03-09T00:51:47Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![carlab1910](https://avatars.discourse-cdn.com/v4/letter/c/848f3c/32.png) [@carlab1910](https://forums.sketchup.com/u/carlab1910)\ **Post date:** [March 9, 2017, 12:51am UTC](https://forums.sketchup.com/t/i-have-a-license-issue/40631/1 "2017-03-09T00:51:47Z")
Hey , i just downloaded sketchup pro 2016 (32-bit) and i havn’t recieved any mail or license details - do anyone know what should i do to get them ? i need this i have a project in few days and i have no time ! thankyou !! ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [March 9, 2017, 12:57am UTC](https://forums.sketchup.com/t/i-have-a-license-issue/40631/2 "2017-03-09T00:57:27Z")
Did you try [contacting](https://help.sketchup.com/en/contact) SketchUp Customer Support? Who did you buy SketchUp 2016 Pro through? ---
**Author:** ![carlab1910](https://avatars.discourse-cdn.com/v4/letter/c/848f3c/32.png) [@carlab1910](https://forums.sketchup.com/u/carlab1910)\ **Post date:** [March 9, 2017, 12:58am UTC](https://forums.sketchup.com/t/i-have-a-license-issue/40631/3 "2017-03-09T00:58:47Z")
i havn’t baought it yet ! i just wanna try it ! i downloaded the triel virsion fo 30 days ! ---
**Author:** ![carlab1910](https://avatars.discourse-cdn.com/v4/letter/c/848f3c/32.png) [@carlab1910](https://forums.sketchup.com/u/carlab1910)\ **Post date:** [March 9, 2017, 1:01am UTC](https://forums.sketchup.com/t/i-have-a-license-issue/40631/4 "2017-03-09T01:01:46Z")
i havn’t baought it yet ! i just wanna try it ! i downloaded the trial virsion fo 30 days ! ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [March 9, 2017, 1:01am UTC](https://forums.sketchup.com/t/i-have-a-license-issue/40631/5 "2017-03-09T01:01:53Z")
You won’t get a license for SketchUp Pro until you buy it. Generally they don’t sell licenses for older, unsupported versions. You’d need to buy the current version. The SketchUp Pro trial will run without a license. So you have a project due in a few days, you are going to use SketchUp, but you are just starting now with a trial? Good luck. ---
**Author:** ![carlab1910](https://avatars.discourse-cdn.com/v4/letter/c/848f3c/32.png) [@carlab1910](https://forums.sketchup.com/u/carlab1910)\ **Post date:** [March 9, 2017, 1:04am UTC](https://forums.sketchup.com/t/i-have-a-license-issue/40631/6 "2017-03-09T01:04:01Z")
i tried the new one but its 64 bit and my computer doesnt suport it ! - no im a student we are just starting to use it i will buy it then but not now soo … thank you anyway ! ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [March 9, 2017, 1:05am UTC](https://forums.sketchup.com/t/i-have-a-license-issue/40631/7 "2017-03-09T01:05:51Z")
No matter what you’ll need to contact Customer Support to see if they’ll even sell you a license. No one on this forum can answer that question with confidence. ---
**Author:** ![carlab1910](https://avatars.discourse-cdn.com/v4/letter/c/848f3c/32.png) [@carlab1910](https://forums.sketchup.com/u/carlab1910)\ **Post date:** [March 9, 2017, 1:18am UTC](https://forums.sketchup.com/t/i-have-a-license-issue/40631/8 "2017-03-09T01:18:56Z")
thankyou !! ---
**Author:** ![PESDG](https://avatars.discourse-cdn.com/v4/letter/p/87869e/32.png) [@PESDG](https://forums.sketchup.com/u/PESDG)\ **Post date:** [May 8, 2017, 5:35pm UTC](https://forums.sketchup.com/t/i-have-a-license-issue/40631/9 "2017-05-08T17:35:58Z")
Holy Jesus! Does ANYONE…EVER…answer the phone at either Trimble sales or support?! I purchased pro 2017 on 4/30 and have not received any correspondence from Trimble with license info. I assume it is due to a typo in my email address during purchase. However, I’ve been calling non-stop for three business days and can’t get anyone to actually answer the phone or call back. I’m hoping there is a Trimble admin on this forum that can get someone to call me 800-850-6638 x 1 ---
**Author:** ![TheOnlyAaron](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/theonlyaaron/32/9436_2.png) [@TheOnlyAaron](https://forums.sketchup.com/u/TheOnlyAaron)\ **Post date:** [May 8, 2017, 5:52pm UTC](https://forums.sketchup.com/t/i-have-a-license-issue/40631/10 "2017-05-08T17:52:25Z")
Hi James, Sending you a PM about your order. ---
**Author:** ![system](https://global.discourse-cdn.com/sketchup/original/3X/f/2/f2a121500b085ed60806607a82720b092d800bb3.png) [@system](https://forums.sketchup.com/u/system)\ **Post date:** [June 8, 2017, 4:58pm UTC](https://forums.sketchup.com/t/i-have-a-license-issue/40631/11 "2017-06-08T16:58:09Z")
Closed on June 8, 2017, 4:58pm UTC This topic was automatically closed after 91 days. New replies are no longer allowed.