# I have a license for sketchup pro but I can't sign in?

**URL:** <https://forums.sketchup.com/t/i-have-a-license-for-sketchup-pro-but-i-cant-sign-in/216254>\
**Category:** Pro\
**Tags:** login\
**Created:** [December 27, 2022, 12:04pm UTC](https://forums.sketchup.com/t/i-have-a-license-for-sketchup-pro-but-i-cant-sign-in/216254 "2022-12-27T12:04:46Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Deheyde](https://avatars.discourse-cdn.com/v4/letter/d/919ad9/32.png) [@Deheyde](https://forums.sketchup.com/u/Deheyde)\
**Post date:** [December 27, 2022, 12:04pm UTC](https://forums.sketchup.com/t/i-have-a-license-for-sketchup-pro-but-i-cant-sign-in/216254/1 "2022-12-27T12:04:46Z")

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Hello i cant pas the signing in sketchuppro keeps asking to launch browser again?  
My license is still active, what do i need to do.

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**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/266703_2.png) [@colin](https://forums.sketchup.com/u/colin)\
**Post date:** [December 27, 2022, 2:17pm UTC](https://forums.sketchup.com/t/i-have-a-license-for-sketchup-pro-but-i-cant-sign-in/216254/2 "2022-12-27T14:17:43Z")

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Try this steps in this article:

[https://support.sketchup.com/s/article/Log-in-errors](https://support.sketchup.com/s/article/Log-in-errors)

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<div class="post-metadata">

**Author:** ![Deheyde](https://avatars.discourse-cdn.com/v4/letter/d/919ad9/32.png) [@Deheyde](https://forums.sketchup.com/u/Deheyde)\
**Post date:** [December 28, 2022, 10:24am UTC](https://forums.sketchup.com/t/i-have-a-license-for-sketchup-pro-but-i-cant-sign-in/216254/3 "2022-12-28T10:24:30Z")

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Thanks, i can start working again.