# I cannot open my file. Every time I try to open it, "failed to open document pops up" **URL:** \ **Category:** Pro\ **Tags:** bug\ **Created:** [July 29, 2025, 7:04pm UTC](https://forums.sketchup.com/t/i-cannot-open-my-file-every-time-i-try-to-open-it-failed-to-open-document-pops-up/336553 "2025-07-29T19:04:26Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![winon\_it](https://avatars.discourse-cdn.com/v4/letter/w/e56c9b/32.png) [@winon\_it](https://forums.sketchup.com/u/winon_it)\ **Post date:** [July 29, 2025, 7:04pm UTC](https://forums.sketchup.com/t/i-cannot-open-my-file-every-time-i-try-to-open-it-failed-to-open-document-pops-up/336553/1 "2025-07-29T19:04:26Z")
I cannot open my file. Every time I try to open it, “failed to open document pops up”. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [July 29, 2025, 7:06pm UTC](https://forums.sketchup.com/t/i-cannot-open-my-file-every-time-i-try-to-open-it-failed-to-open-document-pops-up/336553/2 "2025-07-29T19:06:11Z")
Share the .skp as well as the s.kb backup copy of the file. Maybe we can help you. Where have you been saving the file while working on it? Since you have a Pro subscription you have unlimited storage on Trimble Connect. Were you also saving a copy of the file there? ---
**Author:** ![winon\_it](https://avatars.discourse-cdn.com/v4/letter/w/e56c9b/32.png) [@winon\_it](https://forums.sketchup.com/u/winon_it)\ **Post date:** [July 29, 2025, 7:15pm UTC](https://forums.sketchup.com/t/i-cannot-open-my-file-every-time-i-try-to-open-it-failed-to-open-document-pops-up/336553/3 "2025-07-29T19:15:59Z")
I did not save anything in the Trimble Connect. I will share the file here. > **[Google Drive: Sign-in](https://accounts.google.com/v3/signin/identifier?continue=https%3A%2F%2Fdrive.google.com%2Fdrive%2Ffolders%2F1g4S-AxEq5JtNkYZiIWGRpc-3oxzqh-5V%3Fusp%3Ddrive_link&followup=https%3A%2F%2Fdrive.google.com%2Fdrive%2Ffolders%2F1g4S-AxEq5JtNkYZiIWGRpc-3oxzqh-5V%3Fusp%3Ddrive_link&ifkv=AdBytiOmiET88Jk-FdzSktvqVCkBctywycG2PYziOLcjLnsAue428SxrS7mrrXm5OhjJCAOq5908&osid=1&passive=1209600&service=wise&flowName=GlifWebSignIn&flowEntry=ServiceLogin&dsh=S-1559431231%3A1753816556082073)** > > Access Google Drive with a Google account (for personal use) or Google Workspace account (for business use). ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [July 29, 2025, 7:17pm UTC](https://forums.sketchup.com/t/i-cannot-open-my-file-every-time-i-try-to-open-it-failed-to-open-document-pops-up/336553/4 "2025-07-29T19:17:00Z")
You have to make the files accessible. > [@winon\_it](#): > > I did not save anything in the Trimble Connect. That’s unfortunate. If you had been using Trimble Connect you would have an additional backup copy. ---
**Author:** ![winon\_it](https://avatars.discourse-cdn.com/v4/letter/w/e56c9b/32.png) [@winon\_it](https://forums.sketchup.com/u/winon_it)\ **Post date:** [July 29, 2025, 7:18pm UTC](https://forums.sketchup.com/t/i-cannot-open-my-file-every-time-i-try-to-open-it-failed-to-open-document-pops-up/336553/5 "2025-07-29T19:18:26Z")
Could you help me solve it? I will try it next time. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [July 29, 2025, 7:19pm UTC](https://forums.sketchup.com/t/i-cannot-open-my-file-every-time-i-try-to-open-it-failed-to-open-document-pops-up/336553/6 "2025-07-29T19:19:01Z")
> [@winon\_it](#): > > Could you help me solve it? I’m trying but you need to make the file available to download. This is what I get when I click on your link. ![Screenshot - 7_29_2025 , 2_19_28 PM](https://global.discourse-cdn.com/sketchup/original/3X/1/5/15a061cb0748c03a3a0e1b376bfe2b189f95c5d7.png) ---
**Author:** ![winon\_it](https://avatars.discourse-cdn.com/v4/letter/w/e56c9b/32.png) [@winon\_it](https://forums.sketchup.com/u/winon_it)\ **Post date:** [July 29, 2025, 7:25pm UTC](https://forums.sketchup.com/t/i-cannot-open-my-file-every-time-i-try-to-open-it-failed-to-open-document-pops-up/336553/7 "2025-07-29T19:25:52Z")
You can download it now. ---
**Author:** ![winon\_it](https://avatars.discourse-cdn.com/v4/letter/w/e56c9b/32.png) [@winon\_it](https://forums.sketchup.com/u/winon_it)\ **Post date:** [July 29, 2025, 7:29pm UTC](https://forums.sketchup.com/t/i-cannot-open-my-file-every-time-i-try-to-open-it-failed-to-open-document-pops-up/336553/8 "2025-07-29T19:29:19Z")
Can you download it now? ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [July 29, 2025, 7:29pm UTC](https://forums.sketchup.com/t/i-cannot-open-my-file-every-time-i-try-to-open-it-failed-to-open-document-pops-up/336553/9 "2025-07-29T19:29:56Z")
Unfortunately both files are missing more than 70% of the data and are not recoverable. Where were you saving the file while working on it. Is it a cr acked version of SketchUp that you are using? ---
**Author:** ![winon\_it](https://avatars.discourse-cdn.com/v4/letter/w/e56c9b/32.png) [@winon\_it](https://forums.sketchup.com/u/winon_it)\ **Post date:** [July 29, 2025, 7:32pm UTC](https://forums.sketchup.com/t/i-cannot-open-my-file-every-time-i-try-to-open-it-failed-to-open-document-pops-up/336553/10 "2025-07-29T19:32:13Z")
I worked it on the company‘s server. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [July 29, 2025, 7:33pm UTC](https://forums.sketchup.com/t/i-cannot-open-my-file-every-time-i-try-to-open-it-failed-to-open-document-pops-up/336553/11 "2025-07-29T19:33:26Z")
> [@winon\_it](#): > > I worked it on the company‘s server. You should be saving the file to the internal drive on your computer while you work on it. Copy it to the server after a successful save if you need to have a copy there. ---
**Author:** ![winon\_it](https://avatars.discourse-cdn.com/v4/letter/w/e56c9b/32.png) [@winon\_it](https://forums.sketchup.com/u/winon_it)\ **Post date:** [July 29, 2025, 7:37pm UTC](https://forums.sketchup.com/t/i-cannot-open-my-file-every-time-i-try-to-open-it-failed-to-open-document-pops-up/336553/12 "2025-07-29T19:37:49Z")
I worked very well this morening. Everytime when I open the Sketchup file, I can open it in the recent list. My boss could not open it this afternoon and ask me to open this file following her step. Then it happened. Could you solve it? ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [July 29, 2025, 7:39pm UTC](https://forums.sketchup.com/t/i-cannot-open-my-file-every-time-i-try-to-open-it-failed-to-open-document-pops-up/336553/13 "2025-07-29T19:39:48Z")
> [@winon\_it](#): > > Could you solve it? I told you: the files you shared are not recoverable. There’s no way to fix them. ---
**Author:** ![winon\_it](https://avatars.discourse-cdn.com/v4/letter/w/e56c9b/32.png) [@winon\_it](https://forums.sketchup.com/u/winon_it)\ **Post date:** [July 29, 2025, 9:34pm UTC](https://forums.sketchup.com/t/i-cannot-open-my-file-every-time-i-try-to-open-it-failed-to-open-document-pops-up/336553/14 "2025-07-29T21:34:00Z")
Thank you very much. ---
**Author:** ![winon\_it](https://avatars.discourse-cdn.com/v4/letter/w/e56c9b/32.png) [@winon\_it](https://forums.sketchup.com/u/winon_it)\ **Post date:** [July 30, 2025, 2:35pm UTC](https://forums.sketchup.com/t/i-cannot-open-my-file-every-time-i-try-to-open-it-failed-to-open-document-pops-up/336553/15 "2025-07-30T14:35:51Z")
One more question, Are you working for SketchUp company? ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [July 30, 2025, 2:43pm UTC](https://forums.sketchup.com/t/i-cannot-open-my-file-every-time-i-try-to-open-it-failed-to-open-document-pops-up/336553/16 "2025-07-30T14:43:18Z")
> [@winon\_it](#): > > Are you working for SketchUp company? No. I’m not paid by SketchUp or Trimble. Why? ---
**Author:** ![winon\_it](https://avatars.discourse-cdn.com/v4/letter/w/e56c9b/32.png) [@winon\_it](https://forums.sketchup.com/u/winon_it)\ **Post date:** [July 30, 2025, 2:46pm UTC](https://forums.sketchup.com/t/i-cannot-open-my-file-every-time-i-try-to-open-it-failed-to-open-document-pops-up/336553/17 "2025-07-30T14:46:47Z")
I saw you had helped a lot of people with SketchUp issues. So I think you were paid by them. Then it is meaningless for me to contact the customer service. ---
**Author:** ![slbaumgartner](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/slbaumgartner/32/7302_2.png) [@slbaumgartner](https://forums.sketchup.com/u/slbaumgartner)\ **Post date:** [July 30, 2025, 2:48pm UTC](https://forums.sketchup.com/t/i-cannot-open-my-file-every-time-i-try-to-open-it-failed-to-open-document-pops-up/336553/18 "2025-07-30T14:48:24Z")
I’ll reply for all the Sages. We are just members of this forum who have been recognized for outstanding and long-term contribution helping SketchUp users on the forum. With a few exceptions, who were hired by Trimble after being Sages for a while, we are not Trimble employees and are not official customer support agents. We do not have access to the proprietary developer and customer support tools that employees have and we are not paid. ---
**Author:** ![winon\_it](https://avatars.discourse-cdn.com/v4/letter/w/e56c9b/32.png) [@winon\_it](https://forums.sketchup.com/u/winon_it)\ **Post date:** [July 30, 2025, 2:50pm UTC](https://forums.sketchup.com/t/i-cannot-open-my-file-every-time-i-try-to-open-it-failed-to-open-document-pops-up/336553/19 "2025-07-30T14:50:57Z")
Thank you for your response. Probably I still have hope to save my file. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [July 30, 2025, 2:51pm UTC](https://forums.sketchup.com/t/i-cannot-open-my-file-every-time-i-try-to-open-it-failed-to-open-document-pops-up/336553/20 "2025-07-30T14:51:38Z")
I see. I’m just a long time SketchUp user who usually enjoys trying to help other users. I’m not sure how that affects contacting Customer Support. There’s probably no point in doing so in regards to your model. They wouldn’t be able to do anything to fix it either. Unfortunately there’s no way to replace the zeros in the files with meaningful data. Certainly not with the correct data. [Next page](https://forums.sketchup.com/t/i-cannot-open-my-file-every-time-i-try-to-open-it-failed-to-open-document-pops-up/336553.md?page=2)