# I cannot get geolocate and 3dwarehouse to work in Sketchup Pro 2015 64 bit

**URL:** <https://forums.sketchup.com/t/i-cannot-get-geolocate-and-3dwarehouse-to-work-in-sketchup-pro-2015-64-bit/11210>\
**Category:** SketchUp\
**Created:** [May 13, 2015, 8:03pm UTC](https://forums.sketchup.com/t/i-cannot-get-geolocate-and-3dwarehouse-to-work-in-sketchup-pro-2015-64-bit/11210 "2015-05-13T20:03:41Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![scottdesignshomes](https://avatars.discourse-cdn.com/v4/letter/s/a698b9/32.png) [@scottdesignshomes](https://forums.sketchup.com/u/scottdesignshomes)\
**Post date:** [May 13, 2015, 8:03pm UTC](https://forums.sketchup.com/t/i-cannot-get-geolocate-and-3dwarehouse-to-work-in-sketchup-pro-2015-64-bit/11210/1 "2015-05-13T20:03:41Z")

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I need help to resolve this issue. Can anyone help me with this?

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**Author:** ![Barry](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/barry/32/1204_2.png) [@Barry](https://forums.sketchup.com/u/Barry)\
**Post date:** [May 13, 2015, 8:07pm UTC](https://forums.sketchup.com/t/i-cannot-get-geolocate-and-3dwarehouse-to-work-in-sketchup-pro-2015-64-bit/11210/2 "2015-05-13T20:07:09Z")

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What do you get when you go to [Add Location](http://3dwarehouse.sketchup.com/addlocation.html) in IE? If not, find out why it’s blocked.

Can you search for a location, and go there?

Can you select a region? If not, update Flash.

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**Author:** ![SketchUp3D\_de](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/sketchup3d_de/32/167_2.png) [@SketchUp3D\_de](https://forums.sketchup.com/u/SketchUp3D_de)\
**Post date:** [May 15, 2015, 9:21am UTC](https://forums.sketchup.com/t/i-cannot-get-geolocate-and-3dwarehouse-to-work-in-sketchup-pro-2015-64-bit/11210/3 "2015-05-15T09:21:20Z")

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what platform resp. operating system?

update the system browser (OSX: Safari / Win: MS IE) and clean cache/cookies.

if MS IE: do not raise the security setting for the Internet zone to “High” but max. to the default “Medium-high”:

![](https://global.discourse-cdn.com/sketchup/original/3X/6/a/6afa1193222213ae7e22e47f5e2eb9173f61e304.png)  
• [HowTo](http://windows.microsoft.com/is-is/windows/change-internet-explorer-security-settings#1TC=windows-7)  
• [Tech Blurb](http://blogs.technet.com/b/steriley/archive/2008/09/16/internet-explorer-security-levels-compared.aspx)