# İ Bought subscription for a year but ı cant use it **URL:** \ **Category:** SketchUp for iPad\ **Created:** [May 27, 2023, 4:43pm UTC](https://forums.sketchup.com/t/i-bought-subscription-for-a-year-but-i-cant-use-it/231016 "2023-05-27T16:43:54Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![onurcanduman](https://avatars.discourse-cdn.com/v4/letter/o/e19b73/32.png) [@onurcanduman](https://forums.sketchup.com/u/onurcanduman)\ **Post date:** [May 27, 2023, 4:43pm UTC](https://forums.sketchup.com/t/i-bought-subscription-for-a-year-but-i-cant-use-it/231016/1 "2023-05-27T16:43:54Z")
I have a year and ı used to use it but after ı delete and download the program again ı cant use my subscription ı dont know why. I still have it ım sure ı can check it but ı cant use it. I can see in my subscription in my ipad but i cant use my subscription on SketchUp Pleas help its emergency ---
**Author:** ![SketchUpMe](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/sketchupme/32/68421_2.png) [@SketchUpMe](https://forums.sketchup.com/u/SketchUpMe)\ **Post date:** [May 27, 2023, 5:48pm UTC](https://forums.sketchup.com/t/i-bought-subscription-for-a-year-but-i-cant-use-it/231016/2 "2023-05-27T17:48:15Z")
Wish I could help, but it’s a 3-day holiday weekend in the US, and I bet the SU team won’t be back until Tuesday. You might get more help if you can share more details, perhaps someone can help. ---
**Author:** ![onurcanduman](https://avatars.discourse-cdn.com/v4/letter/o/e19b73/32.png) [@onurcanduman](https://forums.sketchup.com/u/onurcanduman)\ **Post date:** [May 27, 2023, 9:19pm UTC](https://forums.sketchup.com/t/i-bought-subscription-for-a-year-but-i-cant-use-it/231016/3 "2023-05-27T21:19:02Z")
I have scription till 24/11 but when ı log in sketchup leads to purchase but if ıtry to buy sketchup makes me warming “you all ready buy it “ but ı cant use it ---
**Author:** ![onurcanduman](https://avatars.discourse-cdn.com/v4/letter/o/e19b73/32.png) [@onurcanduman](https://forums.sketchup.com/u/onurcanduman)\ **Post date:** [May 27, 2023, 9:25pm UTC](https://forums.sketchup.com/t/i-bought-subscription-for-a-year-but-i-cant-use-it/231016/4 "2023-05-27T21:25:07Z")
![image](https://global.discourse-cdn.com/sketchup/original/3X/3/2/32609d91bf727ff575361fc5798168ddedc894f2.jpeg) ---
**Author:** ![onurcanduman](https://avatars.discourse-cdn.com/v4/letter/o/e19b73/32.png) [@onurcanduman](https://forums.sketchup.com/u/onurcanduman)\ **Post date:** [May 27, 2023, 9:25pm UTC](https://forums.sketchup.com/t/i-bought-subscription-for-a-year-but-i-cant-use-it/231016/5 "2023-05-27T21:25:43Z")
![image](https://global.discourse-cdn.com/sketchup/original/3X/9/6/96638489190e98c365c3a09bd4f3646ccc24e7ee.jpeg) ---
**Author:** ![onurcanduman](https://avatars.discourse-cdn.com/v4/letter/o/e19b73/32.png) [@onurcanduman](https://forums.sketchup.com/u/onurcanduman)\ **Post date:** [May 27, 2023, 9:27pm UTC](https://forums.sketchup.com/t/i-bought-subscription-for-a-year-but-i-cant-use-it/231016/6 "2023-05-27T21:27:04Z")
![image](https://global.discourse-cdn.com/sketchup/original/3X/1/8/184f12441058eb3a84f5d5b4e379d55f3960f1a0.jpeg) ---
**Author:** ![francisquitof](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/francisquitof/32/191263_2.png) [@francisquitof](https://forums.sketchup.com/u/francisquitof)\ **Post date:** [May 28, 2023, 8:44am UTC](https://forums.sketchup.com/t/i-bought-subscription-for-a-year-but-i-cant-use-it/231016/7 "2023-05-28T08:44:29Z")
Maybe @colin can check the email registered with your Trimble account, I don’t know much of it, I’ve never had this problem on any of my machines or iPad, if I had to guess what’s going on I would say that the user or password are wrong but Colin can check that. ---
**Author:** ![MikeWayzovski](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mikewayzovski/32/98346_2.png) [@MikeWayzovski](https://forums.sketchup.com/u/MikeWayzovski)\ **Post date:** [May 28, 2023, 10:54am UTC](https://forums.sketchup.com/t/i-bought-subscription-for-a-year-but-i-cant-use-it/231016/8 "2023-05-28T10:54:26Z")
In Settings, go to Apple ID \> Sign in with Apple to check which email is used when ‘Hide my email is checked’ In Safari, head for [sketchup.com](http://sketchup.com) and sign in on the top right with that email address. Than, go to manage account in the same spot to see if it has products. Also check this post: > [@Sketchup not working on iPad](https://forums.sketchup.com/t/sketchup-not-working-on-ipad/209091/30): > > For those of you who are reporting issues regarding issues related to entitlements, specifically, that you’ve paid for a subscription, but after signing into (or back into) the app, you’re being shown an upsell screen when trying to create a new model, or are seeing view-only features when opening existing models – it’s 99.9999% likely that the root cause is that you’ve signed into the app using a different Trimble Account than the one that you were signed in with when you purchased your subscri… ---
**Author:** ![onurcanduman](https://avatars.discourse-cdn.com/v4/letter/o/e19b73/32.png) [@onurcanduman](https://forums.sketchup.com/u/onurcanduman)\ **Post date:** [May 28, 2023, 11:01pm UTC](https://forums.sketchup.com/t/i-bought-subscription-for-a-year-but-i-cant-use-it/231016/9 "2023-05-28T23:01:50Z")
Thats my account ım sure ı check it ı dont have any creative because ı delete when ı try to everything to use my subscription back ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/266703_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [May 28, 2023, 11:31pm UTC](https://forums.sketchup.com/t/i-bought-subscription-for-a-year-but-i-cant-use-it/231016/13 "2023-05-28T23:31:07Z")
When you sign in, do you use the first name and password that you see, or do you use Sign in with Apple? ---
**Author:** ![MikeWayzovski](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mikewayzovski/32/98346_2.png) [@MikeWayzovski](https://forums.sketchup.com/u/MikeWayzovski)\ **Post date:** [May 29, 2023, 7:00am UTC](https://forums.sketchup.com/t/i-bought-subscription-for-a-year-but-i-cant-use-it/231016/14 "2023-05-29T07:00:37Z")
If you delete an account, you’re throwing things away that were assigned to it. What email is shown by App ID for Trimble Identity if you go to Settings \> Apple ID \> Password & Security \> Sign in with Apple? ![image](https://global.discourse-cdn.com/sketchup/original/3X/9/2/920e5cf8b3f09b3793605f0dcfab037d6f36380c.png) ---
**Author:** ![onurcanduman](https://avatars.discourse-cdn.com/v4/letter/o/e19b73/32.png) [@onurcanduman](https://forums.sketchup.com/u/onurcanduman)\ **Post date:** [May 29, 2023, 8:29am UTC](https://forums.sketchup.com/t/i-bought-subscription-for-a-year-but-i-cant-use-it/231016/15 "2023-05-29T08:29:11Z")
I cant sing in with apple ıd ım using mail adress and password if ı try to use apple ıd its not work ---
**Author:** ![onurcanduman](https://avatars.discourse-cdn.com/v4/letter/o/e19b73/32.png) [@onurcanduman](https://forums.sketchup.com/u/onurcanduman)\ **Post date:** [May 29, 2023, 8:30am UTC](https://forums.sketchup.com/t/i-bought-subscription-for-a-year-but-i-cant-use-it/231016/16 "2023-05-29T08:30:29Z")
![image](https://global.discourse-cdn.com/sketchup/original/3X/8/c/8c2f12e29a368e072357c6070c7fd447b175d4c5.jpeg) ---
**Author:** ![onurcanduman](https://avatars.discourse-cdn.com/v4/letter/o/e19b73/32.png) [@onurcanduman](https://forums.sketchup.com/u/onurcanduman)\ **Post date:** [May 29, 2023, 8:31am UTC](https://forums.sketchup.com/t/i-bought-subscription-for-a-year-but-i-cant-use-it/231016/17 "2023-05-29T08:31:05Z")
![image](https://global.discourse-cdn.com/sketchup/original/3X/a/9/a906ad2ed4d9967795f9c37192c69d8a31c780c4.jpeg) ---
**Author:** ![onurcanduman](https://avatars.discourse-cdn.com/v4/letter/o/e19b73/32.png) [@onurcanduman](https://forums.sketchup.com/u/onurcanduman)\ **Post date:** [May 29, 2023, 9:51am UTC](https://forums.sketchup.com/t/i-bought-subscription-for-a-year-but-i-cant-use-it/231016/18 "2023-05-29T09:51:13Z")
Guys ı realy dont understant why ı cant sing in with my apple ID ? ---
**Author:** ![MikeWayzovski](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mikewayzovski/32/98346_2.png) [@MikeWayzovski](https://forums.sketchup.com/u/MikeWayzovski)\ **Post date:** [May 29, 2023, 11:51am UTC](https://forums.sketchup.com/t/i-bought-subscription-for-a-year-but-i-cant-use-it/231016/20 "2023-05-29T11:51:17Z")
When you subscribe when using the ‘hide my email’ option, the plan goes to that privaterelay address. I have assigned it to your gmail addres, try to sign in on the ipad as you would normally do. PS, best to remove all those posts with email address ---
**Author:** ![ingvild](https://avatars.discourse-cdn.com/v4/letter/i/9d8465/32.png) [@ingvild](https://forums.sketchup.com/u/ingvild)\ **Post date:** [June 23, 2023, 5:54pm UTC](https://forums.sketchup.com/t/i-bought-subscription-for-a-year-but-i-cant-use-it/231016/21 "2023-06-23T17:54:16Z")
> **[@MikeWayzovski](https://forums.sketchup.com/u/MikeWayzovski)** > > Howdy, > I used to work as a contractor/designer/SketchUp trainer and have been using SketchUp since version 5. I believe that modeling in 3D is the best way to communicate with customers and professionals. > Currently working for T… Hi there, we are experiencing the same login issue as the case above. Can you please help?