# I am having Problem with 3D warehouse **URL:** \ **Category:** 3D Warehouse\ **Created:** [September 1, 2018, 10:47pm UTC](https://forums.sketchup.com/t/i-am-having-problem-with-3d-warehouse/76041 "2018-09-01T22:47:33Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![engrwaleed555](https://avatars.discourse-cdn.com/v4/letter/e/97f17d/32.png) [@engrwaleed555](https://forums.sketchup.com/u/engrwaleed555)\ **Post date:** [September 1, 2018, 10:47pm UTC](https://forums.sketchup.com/t/i-am-having-problem-with-3d-warehouse/76041/1 "2018-09-01T22:47:33Z")
I am having a problem in accessing 3D warehouse. I am sharing the screenshot of it. Please me out. The extension warehouse is working fine. This 3d warehouse window is complete white blank and search option is also not working. ![Screenshot%20(184)](https://global.discourse-cdn.com/sketchup/original/3X/d/d/dd31558a1dd3ceebca8f5698d556e3135210aa54.png) ---
**Author:** ![DanRathbun](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/danrathbun/32/500_2.png) [@DanRathbun](https://forums.sketchup.com/u/DanRathbun)\ **Post date:** [September 2, 2018, 12:14am UTC](https://forums.sketchup.com/t/i-am-having-problem-with-3d-warehouse/76041/2 "2018-09-02T00:14:37Z")
> [@engrwaleed555](#): > > I am having a problem in accessing 3D warehouse. I am sharing the screenshot of it. This screenshot looks like SketchUp 2016 (even though your forum profile says 2017 Pro.) Ie, SketchUp 2017 Pro has a “ **Untitled - SketchUp 2017 Pro** ” window caption. SketchUp 2016 and earlier on Windows uses a Internet Explorer web browser frame control, and is no longer 100% compatible with **recent updates** to the Trimble 3D Warehouse. _Here is Barry’s official announcement …_ > [@If you’re using SketchUp 2016 or earlier on Microsoft Windows, this message is for you](https://forums.sketchup.com/t/if-you-re-using-sketchup-2016-or-earlier-on-microsoft-windows-this-message-is-for-you/63268): > > Hello 3D Warehouse users, If you’re using SketchUp 2016 or earlier on Microsoft Windows, this message is for you. 3D Warehouse is no longer compatible with Microsoft Internet Explorer. While we do our best to maintain backward-compatibility, many new web technologies simply can’t run in older internet browsers. How does this affect me? You will no longer be able to access all features of 3D Warehouse using the web dialog in SketchUp 2016 and earlier. The built-in dialog uses an embedded ver… * * * Although a few weeks ago 3DW was not loading (or completely rendering) at all for me under SU2016, … 3DW will now load, BUT it takes an excessive time to load, and when it completes rendering the landing page, I get the following JavaScript error … ![image](https://global.discourse-cdn.com/sketchup/original/3X/e/b/eb50c8dc88bd43709bce16d3146093a5fe292e29.png) This, I think, is the code for the cookie consent “peek-a-boo” pane that appears at the bottom of the window. * * * No problems on SketchUp 2017 Pro in the Chromium browser frame. 3DW loads FAST and the cookie consent pane renders fine. ---
**Author:** ![engrwaleed555](https://avatars.discourse-cdn.com/v4/letter/e/97f17d/32.png) [@engrwaleed555](https://forums.sketchup.com/u/engrwaleed555)\ **Post date:** [September 2, 2018, 11:30am UTC](https://forums.sketchup.com/t/i-am-having-problem-with-3d-warehouse/76041/3 "2018-09-02T11:30:42Z")
Yes I have 2016 SketchUp and It was working great but from the last day, I am having this problem. I am using Google Chrome browser. Yesterday I did a disk cleaning with CCleaner, I think that might created this problem. Any fix now? ---
**Author:** ![DanRathbun](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/danrathbun/32/500_2.png) [@DanRathbun](https://forums.sketchup.com/u/DanRathbun)\ **Post date:** [September 2, 2018, 2:12pm UTC](https://forums.sketchup.com/t/i-am-having-problem-with-3d-warehouse/76041/4 "2018-09-02T14:12:29Z")
> [@engrwaleed555](#): > > Yes I have 2016 SketchUp and It was working great but from the last day, I am having this problem. **Again** , please read the official announcement I linked to … - [If you’re using SketchUp 2016 or earlier on Microsoft Windows, this message is for you](https://forums.sketchup.com/t/if-you-re-using-sketchup-2016-or-earlier-on-microsoft-windows-this-message-is-for-you/63268) > [@engrwaleed555](#): > > I am using Google Chrome browser. **This does not matter.** SketchUp 2016 and earlier versions (on MS Windows OS) use a MS Internet Explorer browser frame for it’s **internal** web feature interfaces. SketchUp 2017 and later versions (both platforms) use an internal Chromium browser frame for it’s **internal** web feature interfaces. > [@engrwaleed555](#): > > Yesterday I did a disk cleaning with CCleaner, I think that might created this problem. **No, I do not think so.** 3DW is no longer supported from inside SketchUp 2016 and earlier because it uses Internet Explorer browser frame. > [@engrwaleed555](#): > > Any fix now? Externally (from SketchUp,) you can use Chrome, Safari, Firefox or MS Edge to browse the 3D Warehouse and download models to a folder. ---
**Author:** ![engrwaleed555](https://avatars.discourse-cdn.com/v4/letter/e/97f17d/32.png) [@engrwaleed555](https://forums.sketchup.com/u/engrwaleed555)\ **Post date:** [September 2, 2018, 3:46pm UTC](https://forums.sketchup.com/t/i-am-having-problem-with-3d-warehouse/76041/5 "2018-09-02T15:46:11Z")
Then why it was working fine a day before? ---
**Author:** ![DanRathbun](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/danrathbun/32/500_2.png) [@DanRathbun](https://forums.sketchup.com/u/DanRathbun)\ **Post date:** [September 2, 2018, 9:51pm UTC](https://forums.sketchup.com/t/i-am-having-problem-with-3d-warehouse/76041/6 "2018-09-02T21:51:44Z")
Possibly just a quirk of fate. As the official announcement says, they are in the midst making changes to leverage the better features of modern browsers. (IE being a dinosaur.) In doing so, 3D Warehouse running in IE frame dialogs in older versions of SketchUp is expected to fail, and they warn might cease to function altogether “later this year”. ---
**Author:** ![Barry](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/barry/32/1204_2.png) [@Barry](https://forums.sketchup.com/u/Barry)\ **Post date:** [September 4, 2018, 3:30pm UTC](https://forums.sketchup.com/t/i-am-having-problem-with-3d-warehouse/76041/7 "2018-09-04T15:30:29Z")
And you likely cleared a cache that allowed it to work a little longer. IE support is disappearing in most products these days. ---
**Author:** ![andrewk](https://avatars.discourse-cdn.com/v4/letter/a/bb73d2/32.png) [@andrewk](https://forums.sketchup.com/u/andrewk)\ **Post date:** [September 4, 2018, 6:39pm UTC](https://forums.sketchup.com/t/i-am-having-problem-with-3d-warehouse/76041/8 "2018-09-04T18:39:38Z")
Looks like this is a problem with our browser detection. Thanks for letting us know. ---
**Author:** ![engrwaleed555](https://avatars.discourse-cdn.com/v4/letter/e/97f17d/32.png) [@engrwaleed555](https://forums.sketchup.com/u/engrwaleed555)\ **Post date:** [September 5, 2018, 1:10pm UTC](https://forums.sketchup.com/t/i-am-having-problem-with-3d-warehouse/76041/9 "2018-09-05T13:10:22Z")
It is working fine once again 😃 Removing caches created this problem. I open Internet Explorer and enter into my account and surf through 3dwarehouse in order get some caches.haha … And it works for me 😛 ---
**Author:** ![Barry](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/barry/32/1204_2.png) [@Barry](https://forums.sketchup.com/u/Barry)\ **Post date:** [September 5, 2018, 4:37pm UTC](https://forums.sketchup.com/t/i-am-having-problem-with-3d-warehouse/76041/10 "2018-09-05T16:37:15Z")
And we are working on a bug where we’re not warning old IE users and providing them the new pages when we should be showing the old pages that IE can handle. We’ll let you know when that’s fixed. ---
**Author:** ![engrwaleed555](https://avatars.discourse-cdn.com/v4/letter/e/97f17d/32.png) [@engrwaleed555](https://forums.sketchup.com/u/engrwaleed555)\ **Post date:** [September 5, 2018, 5:50pm UTC](https://forums.sketchup.com/t/i-am-having-problem-with-3d-warehouse/76041/11 "2018-09-05T17:50:18Z")
Thank you Barry, DanRathbun and andrewk. ---
**Author:** ![Barry](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/barry/32/1204_2.png) [@Barry](https://forums.sketchup.com/u/Barry)\ **Post date:** [September 6, 2018, 3:45pm UTC](https://forums.sketchup.com/t/i-am-having-problem-with-3d-warehouse/76041/12 "2018-09-06T15:45:20Z")
You should be getting the older pages for SketchUp 2016 now. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [September 6, 2018, 3:47pm UTC](https://forums.sketchup.com/t/i-am-having-problem-with-3d-warehouse/76041/13 "2018-09-06T15:47:07Z")
> [@Barry](#): > > You should be getting the older pages for SketchUp 2016 now. Will access to these pages go away later this year? ---
**Author:** ![Barry](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/barry/32/1204_2.png) [@Barry](https://forums.sketchup.com/u/Barry)\ **Post date:** [September 6, 2018, 4:26pm UTC](https://forums.sketchup.com/t/i-am-having-problem-with-3d-warehouse/76041/14 "2018-09-06T16:26:32Z")
We’ll keep them around for a while, into 2019, but eventually, like IE 11, they will go away. ---
**Author:** ![Poppyphythian](https://avatars.discourse-cdn.com/v4/letter/p/bbce88/32.png) [@Poppyphythian](https://forums.sketchup.com/u/Poppyphythian)\ **Post date:** [June 18, 2021, 6:14am UTC](https://forums.sketchup.com/t/i-am-having-problem-with-3d-warehouse/76041/16 "2021-06-18T06:14:53Z")
Hi I have the same thing in sketch up 2017 on a MacBook Pro. Did you find the answer as I can’t see a clear one below. Thanks! @engrwaleed555 ---
**Author:** ![dezmo](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/dezmo/32/51058_2.png) [@dezmo](https://forums.sketchup.com/u/dezmo)\ **Post date:** [June 18, 2021, 6:16am UTC](https://forums.sketchup.com/t/i-am-having-problem-with-3d-warehouse/76041/17 "2021-06-18T06:16:43Z")
They are working on it… [3D Warehouse disappeared - SketchUp - SketchUp Community](https://forums.sketchup.com/t/3d-warehouse-disappeared/167881/4) ---
**Author:** ![Poppyphythian](https://avatars.discourse-cdn.com/v4/letter/p/bbce88/32.png) [@Poppyphythian](https://forums.sketchup.com/u/Poppyphythian)\ **Post date:** [June 18, 2021, 6:17am UTC](https://forums.sketchup.com/t/i-am-having-problem-with-3d-warehouse/76041/18 "2021-06-18T06:17:37Z")
Oh ok so it’s not working for anyone with that model at the moment? Thanks!