How to you heal a face?

I have white blanks in a face of a rectangle that I’d like to fill in, but I don’t know how

If the edges are co-planar, trace one of them with the Line tool. If they aren’t, draw a diagonal between corners to get two triangular faces.

Unfortunately, neither suggestion works. If I draw a diagonal line I just get a diagonal line (which doesn’t erase easily, I have to undo). If I trace a line, I just get info about the entity.

You need to give us something to go on.
Either attach the model or at the very least a screenshot.
Attach via the 7th button from the end at the top of the message box, or drag and drop into the message box.

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