How do I cancel Sketchup Studio Trial

SketchUp Studio
1

Here’s my situation:

A client sent me an RVT file that I needed to open in Sketchup.

I tried it and it said I needed Sketchup Studio and that there was a free trial.

I though oh great, i’ll just do a free trial, open the file, and save as a SKP then I don’t have to worry about this

Now that I have signed up for the trial, it will not allow me to use Sketchup 2023 which has all of my extensions

I really don’t want to update, but now I cant do any work at all. And I can’t figure out how to cancel my trial

Can I just easily cancel the trial and go back now?

Thank you

2

You should contact Customer Support but if you were only using the free trial you ought to be able to simply remove the current version of SketchUp. You might need to go through your computer to remove all SketchUp 2025-related files, too.

3

The problem is that it wouldn’t even let me open 2023 after I signed up for the trial. That’s when I had to download 2025

I’ll just deal with it for now

I tried to get my extensions to just download to my new version but nothing is in the extension manager. It’s like all my tools are gone

4

Each major version of SketchUp is installed as a separate program so the extensions won’t automatically be installed. Assuming you installed SketchUp 2025, you can use the Extension Migrator to copy them from the older version. That will at least get a lot of the extensions installed in the new version for you.

Preumably you have a current SketchUp subscription?

5

Go to the sketchup website, log in, go to plan settings and it will tell you if you want to downgrade to the pro subscription or even cancel your subscription if you select to don’t renew automatically. By the way if you upgrade to a studio version while you’re still on your subscription year, you won’t have to pay the whole value of the subscription license, you’ll pay just for the remaining time of your subscription, for example I upgraded from pro to studio jus a few day until the renewal of my license, so I paid like 25 dollars for the upgrade.

You’ll have to update your sketchup version anyways if you need to use sketchup features that require connection to the web, like the warehouses, geolocation and generate reports. Trimble supports just the current and the two previous versions, the current version now is 2025 so 2024 and 2023 are supported, on January 2026 version 2023 won’t be supported anymore.

6

I’m confused… if you have sketchup 2023, this means you have a subscription. therefore no trial can be active on your account.

if you want the 7 days trial, you’ll have to do it with another account. but keep in mind that some of the tools/functions are not available in trial version (to avoid people just making trial after trial I guess). they require an active subscription.

as Dave said, you’ll probably need to fully uninstall sketchup 2025, maybe repair 2023 too (right click on the installer, run as admin, and repair)
and eventually contact the help desk.