How can i 'refresh' my license install limit?

license

#1

I have a serial number for a license about 2 years ago and installed it on my computer at the time.

I have installed the license on a 2 computers, which i no longer have access to. Before i lost access to the computers i didnt remove the license from them.

Is it possible to reset my license so i can install it on new machine s?

Currently when i try to put my license in it says “Oops , This SketchUp Pro license has been used on too many computers”


#2

Contact SketchUp Customer Support to have them take care of it.


#3

Thanks do you know where / how i can contact them, ive tried all over the sketchup site, but couldnt find a contact email / form


#4

Did you click on Contact Us at the bottom of the front page? It will take you to this page: https://help.sketchup.com/en/contact