Help with download

Hi All, I am running sketch up pro 2019 , on my mac and trying to install sand box tools.
And this keeps on coming up

Failed to install to handle app files

Does any one have any pointers on how to deal with this.

‘Sandbox’ tools should already be included in your SketchUp 2019 install.
See toolbar menu View > Toolbars > … to pull up its toolbar with all its icons.

THank you for your help .

On Mac, they are called ‘Tool Palettes’

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