Heap corruption when opening any model

SketchUp
1

I get a heap corruption error when opening any sketchup model, existing file as well as a blank model.

Any help from you is very much appreciated!
See debug analysis below:
PROCESS_NAME: SketchUp.exe

READ_ADDRESS: 0000000000000024

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: 0000000000000024

ADDITIONAL_DEBUG_TEXT: Enable Pageheap/AutoVerifer ; Followup set based on attribute [Is_ChosenCrashFollowupThread] from Frame:[0] on thread:[PSEUDO_THREAD]

FAULTING_THREAD: 000013d0

STACK_TEXT:
0000000000000000 0000000000000000 heap_corruption!SketchUp.exe+0x0

STACK_COMMAND: ** Pseudo Context ** ManagedPseudo ** Value: ffffffff ** ; kb

SYMBOL_NAME: heap_corruption!SketchUp.exe

MODULE_NAME: heap_corruption

IMAGE_NAME: heap_corruption

FAILURE_BUCKET_ID: HEAP_CORRUPTION_c0000005_heap_corruption!SketchUp.exe

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

GL_VENDOR: Intel
GL_RENDERER: Intel(R) UHD Graphics 600
GL_VERSION: 4.6.0 - Build 30.0.101.1340

2

This is with SketchUp Free (web) as your profile says you are using?

3

It is with pro 22. I’m finding some clues that it might be on the graphic card

4

Please correct your profile then.

Are you using the Intel GPU listed in your profile? You could try updating the graphics drivers directly from Intel and see if that helps. Windows updates often include broken Intel graphics drivers. Note that integrated graphics adapters such as you list have never been recommended for use with SketchUp.

5

Yes, that is the GPU. Intel(R) UHD Graphics 600 its now on the latest version.
Thanks on the tip. I’ve done that, unfortunately doesn’t solve the problem. No models are opening, not even the UI appears. Other idea?
Perhaps other desktop version that runs with my GPU?

Strage enough, sketchup chekup 2022 returns success on all checks.

6

UPDATE: It is working now.
I can open blank model, and a received file from work.
After installing the latest intel driver for my machine, I tried opening a model and it was not successful. Then I installed some windows updates too last night, after which I didn’t test. Now I checked again and its running at least.
Any comments, or recommendations what to do (or rather not to do) in the future to keep it stable?

7

The only suggestion I have, would be run a memory test such as memtest to rule out the system memory. Time, yes but it is a free download.