Having problems with the warehouse and vray library

Please help:
both sketchup warehouse and vray library are telling me that i have no internet connection, when i actually do and my internet is fine.
what could possibly be happening ?

Can you share a screenshot of the error/message you’re getting? Have you tried restarting SketchUp and/or your computer? Can you access 3D Warehouse through your web browser?

hi Eric thank you for your prompt response.
i think i just figured it out it was that i had to clean out my cookies and cache image and files and now i am not getting the warnings. and everything is working fine.

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Awesome news.

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Hi Eric, I have a problem accessing the warehouse. When I try to access it, a window with the Trimble logo keeps moving, and that’s it. Nothing happens.