Hello, I am running sketchup and regardless of the file, i am unable to save it. And it displays Cfile exception 11 error message.
Help would be appreciated.
Sounds like a sharing access violation ??
When you installed you must do it correctly.
You can repair the installation without losing data as follows…
Close SketchUp & Layout [if open].
Find the SketchUp installer’s exe file - usually in your downloads folder.
Select its icon and right-click > context-menu > Run as administrator.
When a dialog appears choose ‘Repair’
When it’s completed restart SketchUp and see if it’s improved…
Run an installer’s exe in any other way can produce unexpected weirdness - often centered around permissions. So never double-click an exe to ‘Run’ it, even if your user-account has admin-powers it’s not the same thing…
thank you for the swift response!
The only issue i have is that i have sketchup through my uni. i get it with ‘appsanywhere’ where it is downloaded with ‘cloudpaging player’
Which means i cant find a sketchup installer file.
If your uni is using a SketchUp for university subscription for you - the installers can be found on myprofile.sketchup.com
If they aren’t using that and you are installing via another method. Then you will need to contact them as
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It has possibly allowed you to install things incorrectly. This could be at your end or theirs.
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It will need them to configure a license for you.
Those types of errors are often caused if there is another piece of software accessing the file as SketchUp tries to.
Cloud sync , network sync or antivirus type programs are common culprits.
Now we get more info…
If you are working on a SKP file that’s on a remote server it can [will] cause issue with permissions etc when trying to save remotely…
It’s best to work on copies locally on your PC, and save them locally; when you are done for that session you can copy the files across onto the network for final storage…
That way you have a copy ‘in-hand’.