Haven't received the license info


#1

Yesterday i bought a sketchup pro license, today i received the confirmation of the payment and the order confirmation but no license info, a friend told me he received it right away with the payment and order confirmations. I dont know what to do because i dowloaded the program and logged in and nothing here it is a picture of my trimble account and it seems active PLEASE HELP


#2

It appears you purchased the subscription so there’ll be no license in an e-mail. You just need to sign in. Click on the little head icon in the top right (partially visible in your screenshot) and sign into your Trimble Connect account.


#3

im signed in there and in the program


#4

Your friend probably bought a different license (classic)
Like @DaveR said, you won’t be needing license info with a subscription, just your Trimble ID.


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7 posts were split to a new topic: Problem accessing my EDU subscription


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6 posts were merged into an existing topic: Problem accessing my EDU subscription