# Hardware acceleration issues on existing installation

**URL:** <https://forums.sketchup.com/t/hardware-acceleration-issues-on-existing-installation/51954>\
**Category:** SketchUp\
**Tags:** hardwareacceleration\
**Created:** [September 21, 2017, 3:45am UTC](https://forums.sketchup.com/t/hardware-acceleration-issues-on-existing-installation/51954 "2017-09-21T03:45:24Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Mike\_Kevan](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mike_kevan/32/37966_2.png) [@Mike\_Kevan](https://forums.sketchup.com/u/Mike_Kevan)\
**Post date:** [September 21, 2017, 3:45am UTC](https://forums.sketchup.com/t/hardware-acceleration-issues-on-existing-installation/51954/1 "2017-09-21T03:45:24Z")

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HI,

I have been using Sketchup 2017 on a Dell Precision laptop for a few months and today I am unable to start the program. The following error message comes up:

“The following errors were found when launching SketchUp:  
-Hardware acceleration is unsupported or has been disabled on your graphics card.  
SketchUp requires that yo use a hardware accelerated graphics card…”

I have not changed my hardware or updated anything overnight to cause this.

I have run SketchUp 2017 Checkup and this did not report any errors.

Are there any fixes to this issue?

Thanks

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/sketchup/original/3X/f/2/f2a121500b085ed60806607a82720b092d800bb3.png) [@system](https://forums.sketchup.com/u/system)\
**Post date:** [March 23, 2018, 11:45am UTC](https://forums.sketchup.com/t/hardware-acceleration-issues-on-existing-installation/51954/2 "2018-03-23T11:45:38Z")

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