# Grey screen and can't see model! **URL:** \ **Category:** Pro\ **Created:** [June 18, 2021, 1:19am UTC](https://forums.sketchup.com/t/grey-screen-and-cant-see-model/167958 "2021-06-18T01:19:00Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![AllaEl](https://avatars.discourse-cdn.com/v4/letter/a/258eb7/32.png) [@AllaEl](https://forums.sketchup.com/u/AllaEl)\ **Post date:** [June 18, 2021, 1:19am UTC](https://forums.sketchup.com/t/grey-screen-and-cant-see-model/167958/1 "2021-06-18T01:19:00Z")
Hello, I have been working on a model for a a while now and while editing the model, I saved the file and the model disappeared. I have tried zoom extend and it still doesn’t work. I tired re opening, resaving, copying the whole model into a new file and resaving, but still the same problem. I am working with Sketchup pro 2021. Any help would be creating appreciated, as I have a submission soon! Thank you ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [June 18, 2021, 1:20am UTC](https://forums.sketchup.com/t/grey-screen-and-cant-see-model/167958/2 "2021-06-18T01:20:55Z")
Most likely you have the camera set so the model isn’t visible. Make sure you have the camera set to Perspective and then hit Zoom Extents. If that doesn’t work, upload the .skp file here so we can help you. If it’s too large to upload directly, upload it to Drop Box and share the link. ---
**Author:** ![AllaEl](https://avatars.discourse-cdn.com/v4/letter/a/258eb7/32.png) [@AllaEl](https://forums.sketchup.com/u/AllaEl)\ **Post date:** [June 18, 2021, 2:11am UTC](https://forums.sketchup.com/t/grey-screen-and-cant-see-model/167958/3 "2021-06-18T02:11:21Z")
Hello, yes i id try that but unfortunately still wouldn’t work. I have sent the drive link - > **[New Development Model\_Final Model\_NEW\_1.skp](https://drive.google.com/file/d/1VkVGvj09ecw5l7JMWwrsAUJ4sD8kXbf2/view?usp=sharing)** > > Google Drive file. Thank you so so much! ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [June 18, 2021, 2:25am UTC](https://forums.sketchup.com/t/grey-screen-and-cant-see-model/167958/4 "2021-06-18T02:25:03Z")
I’m working on it. Tough nut to crack. ---
**Author:** ![jean\_lemire\_1](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/jean_lemire_1/32/665_2.png) [@jean\_lemire\_1](https://forums.sketchup.com/u/jean_lemire_1)\ **Post date:** [June 18, 2021, 2:26am UTC](https://forums.sketchup.com/t/grey-screen-and-cant-see-model/167958/5 "2021-06-18T02:26:56Z")
With over 17 000 000 edges and close to 8 000 000 faces, this model is super heavy to work with. I will leave Dave to play with it. ---
**Author:** ![effy13](https://avatars.discourse-cdn.com/v4/letter/e/e47774/32.png) [@effy13](https://forums.sketchup.com/u/effy13)\ **Post date:** [June 18, 2021, 2:36am UTC](https://forums.sketchup.com/t/grey-screen-and-cant-see-model/167958/6 "2021-06-18T02:36:56Z")
I have same problem too. Please help me. I tried everything but don’t know how to fix it. Thank you. [AutoSave\_FİNAL ARAZİSİZ MODEL 17.06.2021.skp](https://forums.sketchup.com/uploads/short-url/12PycJnlWGozD17EOyiYEkFhgax.skp) (5.2 MB) ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [June 18, 2021, 2:55am UTC](https://forums.sketchup.com/t/grey-screen-and-cant-see-model/167958/7 "2021-06-18T02:55:41Z")
Well, I wound up copying the model to a new file. I did this by selecting a few objects at a time in Outliner, copying them, going to a new file and pasting them in place. Back and forth until I had the model copied. It’s not quite complete, the last two groups shown in Outliner cause the problem of the blank screen. Either one of them by itself does that so they are not included. It’s unfortunate that they are just called group because it makes it difficult to know what is missing. A couple of observations. Most of the faces in the model are reversed. I use green as the back face color in my template. These reversed faces might be problematic easpecially if you are planning to do any rendering of the model. ![Screenshot - 6_17_2021 , 9_44_55 PM](https://global.discourse-cdn.com/sketchup/original/3X/d/6/d6f4f641002fac3f5a1f2e62e0e077739763496c.png) I also correct incorrect tag usage. ALL edges and faces should be untagged. ![Screenshot - 6_17_2021 , 9_45_50 PM](https://global.discourse-cdn.com/sketchup/original/3X/2/0/209c0fc03bf2899ac7b0a0df6e9a5373ac6a8125.png) Here’s the link. > **[Dropbox - File Deleted](https://www.dropbox.com/s/o1sl9cctk8p9bhw/New%20Development%20fixed.skp?dl=0)** > > Dropbox is a free service that lets you bring your photos, docs, and videos anywhere and share them easily. Never email yourself a file again! ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [June 18, 2021, 2:59am UTC](https://forums.sketchup.com/t/grey-screen-and-cant-see-model/167958/8 "2021-06-18T02:59:01Z")
@effy13, please don’t double post. I tried with your file and was unable to get anything. Copying your objects to a new file as I did for the OP’s file just caused bug splats. Maybe @colin will have some trick to try if he’s available. ---
**Author:** ![AllaEl](https://avatars.discourse-cdn.com/v4/letter/a/258eb7/32.png) [@AllaEl](https://forums.sketchup.com/u/AllaEl)\ **Post date:** [June 18, 2021, 3:00am UTC](https://forums.sketchup.com/t/grey-screen-and-cant-see-model/167958/9 "2021-06-18T03:00:05Z")
thank you so so much! i really appreciate this! I have the file with the two models, which i grouped saved separately. I think it maybe one of the warehouse windows/sliding doors i used? It appears every time i save them too it causes the same problem. I was trying to model the buildings in a separate file and treat that one like a master file, but defiantly need to organise it better. [builing model 6.skp](https://forums.sketchup.com/uploads/short-url/eaHCy2PgS1RZqxakWUGtkl5gttE.skp) (3.9 MB) ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [June 18, 2021, 3:08am UTC](https://forums.sketchup.com/t/grey-screen-and-cant-see-model/167958/10 "2021-06-18T03:08:40Z")
I can’t get those two to behave either. One thing I noticed about the components in this latest model is that the components appear to have been scaled but their definitions not corrected. (I didn’t look for this in the other file but it might be the same.) If you use components from the 3D Warehouse you should open them in a separate file so you can check them out, clean them up, and otherwise make them suitable for your application before adding them to your project model. That would include checking that component definitions are scaled correctly and that geometry is all untagged. Cleaning them up can get rid of tags you don’t need and in many cases excess geometry. I hope you can manage with the file I did get fixed. ---
**Author:** ![effy13](https://avatars.discourse-cdn.com/v4/letter/e/e47774/32.png) [@effy13](https://forums.sketchup.com/u/effy13)\ **Post date:** [June 18, 2021, 3:18am UTC](https://forums.sketchup.com/t/grey-screen-and-cant-see-model/167958/11 "2021-06-18T03:18:03Z")
Okey. Thank you for your work. ---
**Author:** ![AllaEl](https://avatars.discourse-cdn.com/v4/letter/a/258eb7/32.png) [@AllaEl](https://forums.sketchup.com/u/AllaEl)\ **Post date:** [June 18, 2021, 3:19am UTC](https://forums.sketchup.com/t/grey-screen-and-cant-see-model/167958/12 "2021-06-18T03:19:14Z")
i will try that! thank you so much for your help and advice! the model is working smoothly now, i really appreciate it! ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/70101_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [June 18, 2021, 3:26am UTC](https://forums.sketchup.com/t/grey-screen-and-cant-see-model/167958/13 "2021-06-18T03:26:06Z")
I am checking out that file, and if I get anywhere with it I will post an update in the dedicated topic for that model: > [@Grey screen model disappeared](https://forums.sketchup.com/t/grey-screen-model-disappeared/167962): > > Hello I’m new on Sketchup. When i tried to move something suddenly my model disappeared i dont know what happened. I have tried zoom extend and it doesn’t work. I’m sharing the model pls help me. [AutoSave\_FİNAL ARAZİSİZ MODEL 17.06.2021.skp](https://forums.sketchup.com/uploads/short-url/12PycJnlWGozD17EOyiYEkFhgax.skp) (5.2 MB) ---
**Author:** ![asmangana](https://avatars.discourse-cdn.com/v4/letter/a/8e7dd6/32.png) [@asmangana](https://forums.sketchup.com/u/asmangana)\ **Post date:** [June 27, 2023, 7:03am UTC](https://forums.sketchup.com/t/grey-screen-and-cant-see-model/167958/14 "2023-06-27T07:03:16Z")
hello, I am experiencing the same problem, can someone hlep me please… I badly need the file asap ---
**Author:** ![francisquitof](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/francisquitof/32/191263_2.png) [@francisquitof](https://forums.sketchup.com/u/francisquitof)\ **Post date:** [June 27, 2023, 7:29am UTC](https://forums.sketchup.com/t/grey-screen-and-cant-see-model/167958/15 "2023-06-27T07:29:47Z")
You need to share the file so we can help you to find a solution, without it we can only guess what could be going on. ---
**Author:** ![farhanz95](https://avatars.discourse-cdn.com/v4/letter/f/67e7ee/32.png) [@farhanz95](https://forums.sketchup.com/u/farhanz95)\ **Post date:** [August 17, 2023, 1:54pm UTC](https://forums.sketchup.com/t/grey-screen-and-cant-see-model/167958/16 "2023-08-17T13:54:57Z")
Hi, please help, mine also had the same issue, here I uploaded my .skp file, please help and check [GF.skp](https://forums.sketchup.com/uploads/short-url/2o9qfqfrvIsBtixeOhWgqWn3yeX.skp) (2.9 MB) ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [August 17, 2023, 2:12pm UTC](https://forums.sketchup.com/t/grey-screen-and-cant-see-model/167958/17 "2023-08-17T14:12:31Z")
Try this: [GF fixed.skp](https://forums.sketchup.com/uploads/short-url/ebhpI41kN0HSJxFoN2KfO4qPbLj.skp) (3.0 MB) Leave the camera set to Perspective while you are modeling. With it in POarallel Projection you managed to get it positioned a long distance frm the model. You seem to have a lot of dimensions that don’t mean anything. You should delete those. I’d guess you are just modeling for fun but you should get in the habit of use groups and components in your models and make sure you keep all faces correctly oriented. No blue back face should be visible. ---
**Author:** ![farhanz95](https://avatars.discourse-cdn.com/v4/letter/f/67e7ee/32.png) [@farhanz95](https://forums.sketchup.com/u/farhanz95)\ **Post date:** [August 17, 2023, 2:16pm UTC](https://forums.sketchup.com/t/grey-screen-and-cant-see-model/167958/18 "2023-08-17T14:16:38Z")
Thank you @DaveR , its working now, just new here and doing sketchup for fun, will do use group and components and follow advice given ---
**Author:** ![alizaskhan20](https://avatars.discourse-cdn.com/v4/letter/a/838e76/32.png) [@alizaskhan20](https://forums.sketchup.com/u/alizaskhan20)\ **Post date:** [April 8, 2024, 12:35pm UTC](https://forums.sketchup.com/t/grey-screen-and-cant-see-model/167958/19 "2024-04-08T12:35:08Z")
Hello, I am struggling with this issue. It is like there is a grey layer on top of my model. i have tried clicking on zoom extend. i tried selecting all, then copy pasting on a different file as well. Nothing is working. I am working with Sketchup pro 2023. Also, how do i upload my file? it says it is too big. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [April 8, 2024, 12:38pm UTC](https://forums.sketchup.com/t/grey-screen-and-cant-see-model/167958/20 "2024-04-08T12:38:07Z")
What version of SketchUp are you using? Your profile is confusing. SketchUp for Schools is a web based version for school children. It is not SketchUp Pro. What operating system? There is no ‘pro 2023’ operating system. What graphics card? ‘1’ does not identify a graphics card. > [@alizaskhan20](#): > > Also, how do i upload my file? it says it is too big. Upload it to DropBox or We Transfer and share the link. [Next page](https://forums.sketchup.com/t/grey-screen-and-cant-see-model/167958.md?page=2)