# Graphics card and ram not recognized by Sketchup **URL:** \ **Category:** SketchUp\ **Tags:** intel, graphicscard, gram\ **Created:** [May 9, 2017, 7:46pm UTC](https://forums.sketchup.com/t/graphics-card-and-ram-not-recognized-by-sketchup/44414 "2017-05-09T19:46:27Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![ReMiii40](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/remiii40/32/32512_2.png) [@ReMiii40](https://forums.sketchup.com/u/ReMiii40)\ **Post date:** [May 9, 2017, 7:46pm UTC](https://forums.sketchup.com/t/graphics-card-and-ram-not-recognized-by-sketchup/44414/1 "2017-05-09T19:46:27Z")
Graphics card and ram not recognized by Sketchup Pro/Make/Checkup \> [http://i.imgur.com/fpBapWg.png](http://i.imgur.com/fpBapWg.png) Seriously ? Skecthup crash everytime when I want delete/move/open big thing I can’t export/import because Sketchup crash I have a big project and I can’t do anything ! Anyone know how I can open .skp file with Cinema4D or 3dsMax ? Windows 10 64bits, Intel i7 6700K, AMD R9 290X 4GB GDDR5, 8GB ram 32000Mhz ---
**Author:** ![MobelDesign](https://avatars.discourse-cdn.com/v4/letter/m/9e8a1a/32.png) [@MobelDesign](https://forums.sketchup.com/u/MobelDesign)\ **Post date:** [May 9, 2017, 10:23pm UTC](https://forums.sketchup.com/t/graphics-card-and-ram-not-recognized-by-sketchup/44414/2 "2017-05-09T22:23:36Z")
What version of SketchUp? Did you install using Run as Administrator? Just a thought… [Why the installer must be "run as administrator"](https://forums.sketchup.com/t/why-the-installer-must-be-run-as-administrator/38759)) ---
**Author:** ![john\_mcclenahan](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/john_mcclenahan/32/135377_2.png) [@john\_mcclenahan](https://forums.sketchup.com/u/john_mcclenahan)\ **Post date:** [May 9, 2017, 10:45pm UTC](https://forums.sketchup.com/t/graphics-card-and-ram-not-recognized-by-sketchup/44414/3 "2017-05-09T22:45:10Z")
And if your machine just won’t run 2017 (some won’t if the graphics card or driver doesn’t fully support OpenGL 3.0 or higher), then try SU 2016 - it’s available in both Pro and Make (the latter only for non-commercial use) at [https://help.sketchup.com/en/article/60107](https://help.sketchup.com/en/article/60107) Also, read this post which covers many of the issues for solving problems with graphics drivers or Windows 10 for SU 2017, > [@Important Update on a few Potential SketchUp 2017 issues on Windows](https://forums.sketchup.com/t/important-update-on-a-few-potential-sketchup-2017-issues-on-windows/40186): > > QUICK UPDATE! In case you hadn’t heard, we just released SketchUp Pro 2018 which has some fixes that should help with some of these crashes. If you’d like to give it a try, please download the 30-day trial [here](http://www.sketchup.com/download/all/). Howdy everybody! As you may have noticed, SketchUp Pro 2017 M2 (maintenance release 2) is here! Like the earlier SketchUp 2017 releases, this release requires your system meets our minimum requirements for installing SketchUp 2017 as defined [here](https://help.sketchup.com/en/article/36208). Make sure your system meets these r… AMD Radeon graphics cards and drivers are known to be weak in support for OpenGL. ---
**Author:** ![catamountain](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/catamountain/32/48_2.png) [@catamountain](https://forums.sketchup.com/u/catamountain)\ **Post date:** [May 10, 2017, 12:44am UTC](https://forums.sketchup.com/t/graphics-card-and-ram-not-recognized-by-sketchup/44414/4 "2017-05-10T00:44:50Z")
With SU open, go to Window \> Preferences \> OpenGL. Click on the Details button to check which graphics hardware is being used. Are you using a laptop? By default, the integrated Intel graphics is used to save power. You must direct laptops to used the more powerful graphics card in that situation. Any SU plugins installed? Sending in bugsplat crash reports with your email address entered? Ignore the 0 RAM report from Checkup. That’s related to a known MS bug on how that sort of stuff can be recognized. And last, but not least, there have been some unfortunately timed, buggy MS updates with VC++, some security updated for Windows 10 and the most recent issues with Windows 10 Creators.update - all which don’t play nice with SU. But let’s start with the some of the basics first (listed above), including, did you install SU by r-clicking on the downloaded installer and choose Run as administrator? ---
**Author:** ![ReMiii40](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/remiii40/32/32512_2.png) [@ReMiii40](https://forums.sketchup.com/u/ReMiii40)\ **Post date:** [May 10, 2017, 7:12am UTC](https://forums.sketchup.com/t/graphics-card-and-ram-not-recognized-by-sketchup/44414/5 "2017-05-10T07:12:54Z")
Ver. 17.2.2555 Already executed as administrator ---
**Author:** ![ReMiii40](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/remiii40/32/32512_2.png) [@ReMiii40](https://forums.sketchup.com/u/ReMiii40)\ **Post date:** [May 10, 2017, 7:16am UTC](https://forums.sketchup.com/t/graphics-card-and-ram-not-recognized-by-sketchup/44414/6 "2017-05-10T07:16:16Z")
> [@john\_mcclenahan](#): > > some won’t if the graphics card or driver doesn’t fully support OpenGL 3.0 or higher My graphic card has 4.5 OpenGL so I have full 3.0 OpenGL ---
**Author:** ![ReMiii40](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/remiii40/32/32512_2.png) [@ReMiii40](https://forums.sketchup.com/u/ReMiii40)\ **Post date:** [May 10, 2017, 7:27am UTC](https://forums.sketchup.com/t/graphics-card-and-ram-not-recognized-by-sketchup/44414/7 "2017-05-10T07:27:10Z")
> [@catamountain](#): > > With SU open, go to Window \> Preferences \> OpenGL. Click on the Details button to check which graphics hardware is being used. Software use my graphic card > [@catamountain](#): > > Are you using a laptop? Desktop > [@catamountain](#): > > Any SU plugins installed? No plugins installed 😕 > [@catamountain](#): > > Sending in bugsplat crash reports with your email address entered? No ---
**Author:** ![catamountain](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/catamountain/32/48_2.png) [@catamountain](https://forums.sketchup.com/u/catamountain)\ **Post date:** [May 10, 2017, 4:11pm UTC](https://forums.sketchup.com/t/graphics-card-and-ram-not-recognized-by-sketchup/44414/8 "2017-05-10T16:11:34Z")
Even though the graphics card manufacturer claims to have OpenGL 4.5, that doesn’t necessarily mean it is 100% OpenGL compliant. Some of the lesser used function calls may be missing (which is known to happen with AMD cards.) Check with the AMD website for latest driver. ---
**Author:** ![thayer](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/thayer/32/18997_2.png) [@thayer](https://forums.sketchup.com/u/thayer)\ **Post date:** [May 10, 2017, 8:47pm UTC](https://forums.sketchup.com/t/graphics-card-and-ram-not-recognized-by-sketchup/44414/9 "2017-05-10T20:47:37Z")
@ReMiii40, I’m sorry to hear you’re seeing crashes with SketchUp 2017. Thank you for the screenshot showing the errors reported by CheckUp. The first error in the CheckUp results pane indicates there was a problem executing msinfo32.exe (a tool provided by Microsoft that we use for gathering system information). The subsequent errors are all a result of msinfo32 failing to run and can be ignored here. As for the crashes you’re seeing when running SketchUp itself, please send bugsplat reports including your email address or some identifying information in the comment field. The bugsplat report includes the location in the code where the crash occurred and these reports are critical in helping us track down the source of crashes. ---
**Author:** ![SketchUp3D\_de](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/sketchup3d_de/32/167_2.png) [@SketchUp3D\_de](https://forums.sketchup.com/u/SketchUp3D_de)\ **Post date:** [May 11, 2017, 11:11am UTC](https://forums.sketchup.com/t/graphics-card-and-ram-not-recognized-by-sketchup/44414/10 "2017-05-11T11:11:19Z")
install latest [AMD Crimson v17.5.1 f. Windows 10 x64](http://support.amd.com/en-us/download/desktop?os=Windows%2010%20-%2064) from 04.5.2017. ---
**Author:** ![system](https://global.discourse-cdn.com/sketchup/original/3X/f/2/f2a121500b085ed60806607a82720b092d800bb3.png) [@system](https://forums.sketchup.com/u/system)\ **Post date:** [November 10, 2017, 7:13pm UTC](https://forums.sketchup.com/t/graphics-card-and-ram-not-recognized-by-sketchup/44414/11 "2017-11-10T19:13:56Z")
Closed on November 10, 2017, 7:13pm UTC This topic was automatically closed 183 days after the last reply. New replies are no longer allowed.