When the model does not open, I get the following error message:
Graphics Activation Error
Something went wrong when activating the new graphics engine. You can troubleshoot via the Help Center or use the classic graphics engine to continue modeling without advanced visualization features.
Buttons: Use Classic | Retry
It does not matter whether I click “Use Classic” or “Retry” – I get the same error message every time, and the model never loads.
What I’ve already tried:
Cleared browser cache and cookies
Tested on Windows 10, Windows 11, and Android
Tried opening the links from different devices and browsers
The result is always the same on all platforms.
If anyone has encountered this issue or has an idea what could cause it, I’d really appreciate your help.
To be honest, I was surprised to read that you were able to open all three links. I didn’t initially suspect a driver issue, since the same error occurred on three different devices with three different operating systems. Also, the problem does not affect every model — some shared models open without any issue, while others do not.
I will update the drivers on all devices and report back.
I guess it’s possible that the drivers on all three devices need updating or that in some cases the graphics cards just aren’t supported.
This would lead me to think there’ss something, an image, a texture, maybe that is used in some but not all models that might be wreaking havoc with your graphics card.
Thank you so much for reaching out about this, we have found the issue and are working on a fix. I will update you when it is out. In the meantime, please try other browsers (Edge, Chrome) and update graphics drivers and the browsers themselves.
Please try again and let me know if you are still running into issues. It should now correctly kick you into classic for those models if your system fails to use the new graphics engine.
