# Geolocation Not Working 3/16/2020 **URL:** \ **Category:** SketchUp\ **Tags:** geolocation\ **Created:** [March 16, 2020, 5:49pm UTC](https://forums.sketchup.com/t/geolocation-not-working-3-16-2020/119021 "2020-03-16T17:49:32Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![achill113](https://avatars.discourse-cdn.com/v4/letter/a/a3d4f5/32.png) [@achill113](https://forums.sketchup.com/u/achill113)\ **Post date:** [March 16, 2020, 5:49pm UTC](https://forums.sketchup.com/t/geolocation-not-working-3-16-2020/119021/1 "2020-03-16T17:49:32Z")
My team is currently unable to geolocate. The Window pops up without an option to import the terrain (see screenshot below) ![Annotation 2020-03-16 135023](https://global.discourse-cdn.com/sketchup/original/3X/3/d/3d7f0bde888defab7ad5a0bb225e65220c4dafb6.jpeg) ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [March 16, 2020, 5:56pm UTC](https://forums.sketchup.com/t/geolocation-not-working-3-16-2020/119021/2 "2020-03-16T17:56:33Z")
I see this when I go to that location. ![Screenshot - 3_16_2020 , 12_55_30 PM](https://global.discourse-cdn.com/sketchup/original/3X/7/0/70ab5154209bafc3bb56dc7265dda0509e0824d3.jpeg) And the terrain comes in as expected. ![Screenshot - 3_16_2020 , 12_57_30 PM](https://global.discourse-cdn.com/sketchup/original/3X/7/0/706cadd7a6b3bef2bbfebfd0ba7fce0b8ec9b07d.png) What version of SketchUp are you using. Please complete your profile. ---
**Author:** ![achill113](https://avatars.discourse-cdn.com/v4/letter/a/a3d4f5/32.png) [@achill113](https://forums.sketchup.com/u/achill113)\ **Post date:** [March 16, 2020, 6:00pm UTC](https://forums.sketchup.com/t/geolocation-not-working-3-16-2020/119021/3 "2020-03-16T18:00:04Z")
Multiple people on my team have tried both SketchUp Pro 2019 and SketchUp Pro 2020 on Windows 10 ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [March 16, 2020, 6:02pm UTC](https://forums.sketchup.com/t/geolocation-not-working-3-16-2020/119021/4 "2020-03-16T18:02:17Z")
My screen shots were done in SU2020 on Windows 10. Maybe they just need to change the Map Type in the upper right corner? ---
**Author:** ![achill113](https://avatars.discourse-cdn.com/v4/letter/a/a3d4f5/32.png) [@achill113](https://forums.sketchup.com/u/achill113)\ **Post date:** [March 16, 2020, 6:03pm UTC](https://forums.sketchup.com/t/geolocation-not-working-3-16-2020/119021/5 "2020-03-16T18:03:26Z")
The option to change the map type is also missing. That entire panel on the right is missing. Please see screenshot above. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [March 16, 2020, 6:06pm UTC](https://forums.sketchup.com/t/geolocation-not-working-3-16-2020/119021/6 "2020-03-16T18:06:13Z")
You might try clearing temporary internet files and see if that helps. @colin, any thoughts? ---
**Author:** ![achill113](https://avatars.discourse-cdn.com/v4/letter/a/a3d4f5/32.png) [@achill113](https://forums.sketchup.com/u/achill113)\ **Post date:** [March 16, 2020, 6:24pm UTC](https://forums.sketchup.com/t/geolocation-not-working-3-16-2020/119021/7 "2020-03-16T18:24:49Z")
Could you clarify what temporary internet files I should try clearing. Is there an option inside of SketchUp to clear its files, or should I clear for a specific browser? ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/266703_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [March 16, 2020, 7:20pm UTC](https://forums.sketchup.com/t/geolocation-not-working-3-16-2020/119021/8 "2020-03-16T19:20:43Z")
We have an internal chat going with Alex. The clearing web files was the WebCache folder, but that was the first thing I had tried, I didn’t even suggest it to Alex. What it may be is a sign in issue. I had one version of SketchUp on one machine that showed the problem, and signing out and back in again fixed it. Waiting to hear if it worked for Alex too. ---
**Author:** ![JasonSzumlanski](https://avatars.discourse-cdn.com/v4/letter/j/9de053/32.png) [@JasonSzumlanski](https://forums.sketchup.com/u/JasonSzumlanski)\ **Post date:** [March 16, 2020, 8:02pm UTC](https://forums.sketchup.com/t/geolocation-not-working-3-16-2020/119021/9 "2020-03-16T20:02:22Z")
Same problem here on SU2020 on Mac. I urgently need to import imagery. ![Screen Shot 2020-03-16 at 4.00.29 PM](https://global.discourse-cdn.com/sketchup/original/3X/2/0/20a9a15592e9a8cbe13c431af810e21886623536.jpeg) UPDATE: Signing out and back in solved the issue. ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/266703_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [March 16, 2020, 8:19pm UTC](https://forums.sketchup.com/t/geolocation-not-working-3-16-2020/119021/10 "2020-03-16T20:19:02Z")
It did for Alex as well. We’re looking into whether there was a change today that accounts for the new reports. ---
**Author:** ![csinnock](https://avatars.discourse-cdn.com/v4/letter/c/3bc359/32.png) [@csinnock](https://forums.sketchup.com/u/csinnock)\ **Post date:** [March 16, 2020, 8:26pm UTC](https://forums.sketchup.com/t/geolocation-not-working-3-16-2020/119021/11 "2020-03-16T20:26:34Z")
I have the same issue and I’m running SU2017 Make v17.3.116. It was working perfectly fine yesterday but not today. I’m using a Mac. I downloaded SU2017 onto my wife’s W10 laptop and it had the same issue. There is no sign in/out option on SU2017. I tried all the typical troubleshooting but haven’t had any luck. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [March 16, 2020, 8:30pm UTC](https://forums.sketchup.com/t/geolocation-not-working-3-16-2020/119021/12 "2020-03-16T20:30:22Z")
The location stuff is different in Make. Are you sure you aren’t just seeing that difference? In any case, there should be a person icon in the lower left part of the SketchUp screen you can click to sign out/in. ---
**Author:** ![cole1](https://avatars.discourse-cdn.com/v4/letter/c/d2c977/32.png) [@cole1](https://forums.sketchup.com/u/cole1)\ **Post date:** [March 16, 2020, 8:59pm UTC](https://forums.sketchup.com/t/geolocation-not-working-3-16-2020/119021/13 "2020-03-16T20:59:37Z")
Please try closing Add Location. Then log out and and log in again. Then re-open Add Location. This should fix the problem. We on the development team are in the process of fixing this. ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/266703_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [March 16, 2020, 9:20pm UTC](https://forums.sketchup.com/t/geolocation-not-working-3-16-2020/119021/14 "2020-03-16T21:20:20Z")
I was able to see the problem in SketchUp 2017 in Windows 10. In my case I was not signed in, but signing in did fix the problem. ---
**Author:** ![csinnock](https://avatars.discourse-cdn.com/v4/letter/c/3bc359/32.png) [@csinnock](https://forums.sketchup.com/u/csinnock)\ **Post date:** [March 17, 2020, 4:42pm UTC](https://forums.sketchup.com/t/geolocation-not-working-3-16-2020/119021/15 "2020-03-17T16:42:05Z")
The logging in worked and I can see the buttons to add a geolocation. I had to setup a Trimble account and log in. I have been using SU2017 Make without logging in. Thank you all for your help! ---
**Author:** ![system](https://global.discourse-cdn.com/sketchup/original/3X/f/2/f2a121500b085ed60806607a82720b092d800bb3.png) [@system](https://forums.sketchup.com/u/system)\ **Post date:** [September 17, 2020, 12:42am UTC](https://forums.sketchup.com/t/geolocation-not-working-3-16-2020/119021/16 "2020-09-17T00:42:17Z")
Closed on September 17, 2020, 12:42am UTC This topic was automatically closed 183 days after the last reply. New replies are no longer allowed.