# Geolocation Bug **URL:** \ **Category:** Pro\ **Tags:** geolocation, bug\ **Created:** [May 28, 2021, 2:21pm UTC](https://forums.sketchup.com/t/geolocation-bug/166096 "2021-05-28T14:21:11Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![pbright](https://avatars.discourse-cdn.com/v4/letter/p/aca169/32.png) [@pbright](https://forums.sketchup.com/u/pbright)\ **Post date:** [May 28, 2021, 2:21pm UTC](https://forums.sketchup.com/t/geolocation-bug/166096/1 "2021-05-28T14:21:11Z")
Hi, my geolocation is only showing bodies of water. No satellite imagery. Also, when I try to import the site it freezes. SketchUp pro 2021. ![2021-05-28_10-18-46](https://global.discourse-cdn.com/sketchup/original/3X/6/7/67ad28f7de341bf19736f3c2e8b60b0a20f278d1.jpeg) ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/266703_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [May 28, 2021, 3:11pm UTC](https://forums.sketchup.com/t/geolocation-bug/166096/2 "2021-05-28T15:11:08Z")
The little square to the right of Map type, shows that you are not in the satellite view mode. What happens if you click on that? ---
**Author:** ![pbright](https://avatars.discourse-cdn.com/v4/letter/p/aca169/32.png) [@pbright](https://forums.sketchup.com/u/pbright)\ **Post date:** [May 28, 2021, 3:24pm UTC](https://forums.sketchup.com/t/geolocation-bug/166096/3 "2021-05-28T15:24:29Z")
Colin, See attached. No difference. I have also tried solutions I have found on the forums like clearing internet explorer cache with no success. ![2021-05-28_11-22-54](https://global.discourse-cdn.com/sketchup/original/3X/2/1/215c70d6e13d57374ca6d10fdebb90dd95fc90df.jpeg) Thanks, ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [May 28, 2021, 3:26pm UTC](https://forums.sketchup.com/t/geolocation-bug/166096/4 "2021-05-28T15:26:43Z")
What is the location? ---
**Author:** ![pbright](https://avatars.discourse-cdn.com/v4/letter/p/aca169/32.png) [@pbright](https://forums.sketchup.com/u/pbright)\ **Post date:** [May 28, 2021, 3:33pm UTC](https://forums.sketchup.com/t/geolocation-bug/166096/5 "2021-05-28T15:33:35Z")
Dave, It is not tied to any location. Same situation everywhere. ![2021-05-28_11-32-43](https://global.discourse-cdn.com/sketchup/original/3X/f/2/f2f3883eab18a707bdae4c882a55264b1ac13152.jpeg) Thanks, ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/266703_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [May 28, 2021, 3:37pm UTC](https://forums.sketchup.com/t/geolocation-bug/166096/6 "2021-05-28T15:37:14Z")
Can you right-click somewhere and choose to show the dev tools? Then look in Console to see if there are errors happening. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [May 28, 2021, 3:37pm UTC](https://forums.sketchup.com/t/geolocation-bug/166096/7 "2021-05-28T15:37:23Z")
Interesting. Out of curiosity, when you installed SU2021, did you right click on the downloaded installer and choose Run as administrator? You could try repairing the installation of SketchUp. It won’t hurt anything and won’t take long to do. Quit SketchUp, find the installer, right click on it, choose Run as administrator and then choose Repair. ---
**Author:** ![pbright](https://avatars.discourse-cdn.com/v4/letter/p/aca169/32.png) [@pbright](https://forums.sketchup.com/u/pbright)\ **Post date:** [May 28, 2021, 3:51pm UTC](https://forums.sketchup.com/t/geolocation-bug/166096/8 "2021-05-28T15:51:14Z")
Colin, Definitely looks like there are some errors. ![2021-05-28_11-49-03](https://global.discourse-cdn.com/sketchup/original/3X/8/4/845f4503c5853194269bda375487d5a24b76d52d.jpeg) Dave, An IT company manages the installs on this computer. I will say it worked for a couple of months after installation. This issue started a couple of weeks ago. I will ask ask them to repair. Thanks, ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/266703_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [May 30, 2021, 2:04am UTC](https://forums.sketchup.com/t/geolocation-bug/166096/9 "2021-05-30T02:04:26Z")
Notice that the date of the code is from 16 days ago. There may be something in the latest code that is causing a problem. @Bryceosaurus, who would be best to look into that? ---
**Author:** ![gsharp](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/gsharp/32/25083_2.png) [@gsharp](https://forums.sketchup.com/u/gsharp)\ **Post date:** [May 30, 2021, 3:44am UTC](https://forums.sketchup.com/t/geolocation-bug/166096/10 "2021-05-30T03:44:35Z")
Merica 🙂 ---
**Author:** ![Bryceosaurus](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/bryceosaurus/32/37_2.png) [@Bryceosaurus](https://forums.sketchup.com/u/Bryceosaurus)\ **Post date:** [June 1, 2021, 5:16pm UTC](https://forums.sketchup.com/t/geolocation-bug/166096/11 "2021-06-01T17:16:55Z")
Has this issue improved at all? What you are seeing is that no map or imagery “tiles” are making it down to the add location service. Almost seems like your internet went out right after add location loaded. If it’s still not working can you check if you can you access 3D Warehouse or Extension Warehouse? ---
**Author:** ![pbright](https://avatars.discourse-cdn.com/v4/letter/p/aca169/32.png) [@pbright](https://forums.sketchup.com/u/pbright)\ **Post date:** [June 1, 2021, 5:32pm UTC](https://forums.sketchup.com/t/geolocation-bug/166096/12 "2021-06-01T17:32:09Z")
Hi Bryce, The issue has not improved. 3d Warehouse and the Extension Warehouse both work with no problems. ---
**Author:** ![Bryceosaurus](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/bryceosaurus/32/37_2.png) [@Bryceosaurus](https://forums.sketchup.com/u/Bryceosaurus)\ **Post date:** [June 2, 2021, 3:24pm UTC](https://forums.sketchup.com/t/geolocation-bug/166096/13 "2021-06-02T15:24:18Z")
Thanks for checking. We’ll look into that error as it does match the date of our recent update. FWIW I’ve never seen the issue you are seeing so it’s definitely suspect. Can you tell me your operating system version and what version of sketchUp you’re using? ---
**Author:** ![andrea.lucas](https://avatars.discourse-cdn.com/v4/letter/a/838e76/32.png) [@andrea.lucas](https://forums.sketchup.com/u/andrea.lucas)\ **Post date:** [June 2, 2021, 7:30pm UTC](https://forums.sketchup.com/t/geolocation-bug/166096/14 "2021-06-02T19:30:32Z")
I’m experiencing the same issue, as are all of my coworkers who use Sketchup. We all have Windows 10 and are using SketchUp Pro 2021. ![SketchUp Geo Issue](https://global.discourse-cdn.com/sketchup/original/3X/f/c/fcbad2ee59ee9779c8fc9b357b84c761486eaa0c.jpeg) ---
**Author:** ![pbright](https://avatars.discourse-cdn.com/v4/letter/p/aca169/32.png) [@pbright](https://forums.sketchup.com/u/pbright)\ **Post date:** [June 2, 2021, 7:41pm UTC](https://forums.sketchup.com/t/geolocation-bug/166096/15 "2021-06-02T19:41:44Z")
SketchUp 2021 and Windows 10 here as well. ---
**Author:** ![Bryceosaurus](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/bryceosaurus/32/37_2.png) [@Bryceosaurus](https://forums.sketchup.com/u/Bryceosaurus)\ **Post date:** [June 3, 2021, 7:54pm UTC](https://forums.sketchup.com/t/geolocation-bug/166096/16 "2021-06-03T19:54:34Z")
Hey Pbright We just pushed a fix for some errors. Can you check if that improved your situation? Bryce ---
**Author:** ![Bryceosaurus](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/bryceosaurus/32/37_2.png) [@Bryceosaurus](https://forums.sketchup.com/u/Bryceosaurus)\ **Post date:** [June 4, 2021, 6:01pm UTC](https://forums.sketchup.com/t/geolocation-bug/166096/17 "2021-06-04T18:01:56Z")
Andrea can you check if this is still happening? We pushed a recent fix but since we have yet to replicate the issue we’re not sure if it improved things. ---
**Author:** ![andrea.lucas](https://avatars.discourse-cdn.com/v4/letter/a/838e76/32.png) [@andrea.lucas](https://forums.sketchup.com/u/andrea.lucas)\ **Post date:** [June 4, 2021, 6:34pm UTC](https://forums.sketchup.com/t/geolocation-bug/166096/18 "2021-06-04T18:34:33Z")
I ran the latest update that was available, however still no luck. I’m seeing the same thing in the GeoLocation window. ---
**Author:** ![Bryceosaurus](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/bryceosaurus/32/37_2.png) [@Bryceosaurus](https://forums.sketchup.com/u/Bryceosaurus)\ **Post date:** [June 4, 2021, 8:02pm UTC](https://forums.sketchup.com/t/geolocation-bug/166096/19 "2021-06-04T20:02:38Z")
Thanks for the info we’ll take another look. ---
**Author:** ![Bryceosaurus](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/bryceosaurus/32/37_2.png) [@Bryceosaurus](https://forums.sketchup.com/u/Bryceosaurus)\ **Post date:** [June 4, 2021, 9:15pm UTC](https://forums.sketchup.com/t/geolocation-bug/166096/20 "2021-06-04T21:15:42Z")
> [@andrea.lucas](#): > > I ran the latest update that was available, however still no luck. I’m seeing the same thing in the GeoLocation window. One other question for you Andrea, do you know if this issue started recently? We’re trying to figure out if this could be a firewall type issue or if it’s something that started with a recent update to the Add Location service. [Next page](https://forums.sketchup.com/t/geolocation-bug/166096.md?page=2)