# Geo-Location Sketchup Pro 2023 - Not working **URL:** \ **Category:** Pro\ **Tags:** geo-location\ **Created:** [October 19, 2023, 10:00am UTC](https://forums.sketchup.com/t/geo-location-sketchup-pro-2023-not-working/245340 "2023-10-19T10:00:11Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![monique.labuschagne](https://avatars.discourse-cdn.com/v4/letter/m/fbc32d/32.png) [@monique.labuschagne](https://forums.sketchup.com/u/monique.labuschagne)\ **Post date:** [October 19, 2023, 10:00am UTC](https://forums.sketchup.com/t/geo-location-sketchup-pro-2023-not-working/245340/1 "2023-10-19T10:00:11Z")
Hi there, I am experiencing some issues with my Geo-location? My Sketchup works perfectly when modelling etc. but as soon as I want to add a location my Sketchup completely freezes? This happened when I was required to do an Update. It was working perfectly yesterday? I have Uninstalled and re-installed Sketchup. I have Logged out and cleared my Browser data as well. Does anyone have other solutions? ---
**Author:** ![corney](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/corney/32/69195_2.png) [@corney](https://forums.sketchup.com/u/corney)\ **Post date:** [October 19, 2023, 10:50am UTC](https://forums.sketchup.com/t/geo-location-sketchup-pro-2023-not-working/245340/2 "2023-10-19T10:50:56Z")
@monique.labuschagne there is no reason we are aware of that this should be happening. Could you please submit a support ticket, maybe with a screen grab video of what’s going on, version, environment etc. Thank you. [https://help.sketchup.com/en/contact-support/technical-question/form](https://help.sketchup.com/en/contact-support/technical-question/form) ---
**Author:** ![Anssi](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/anssi/32/105_2.png) [@Anssi](https://forums.sketchup.com/u/Anssi)\ **Post date:** [October 19, 2023, 11:13am UTC](https://forums.sketchup.com/t/geo-location-sketchup-pro-2023-not-working/245340/3 "2023-10-19T11:13:51Z")
> [@monique.labuschagne](#): > > My Sketchup works perfectly when modelling etc. but as soon as I want to add a location my Sketchup completely freezes? Have you disconnected an external monitor? One possibility is that the Add Location window is opening somewhere off-screen. ---
**Author:** ![monique.labuschagne](https://avatars.discourse-cdn.com/v4/letter/m/fbc32d/32.png) [@monique.labuschagne](https://forums.sketchup.com/u/monique.labuschagne)\ **Post date:** [October 19, 2023, 11:28am UTC](https://forums.sketchup.com/t/geo-location-sketchup-pro-2023-not-working/245340/4 "2023-10-19T11:28:59Z")
Hi, I have disconnected my external monitor as well yes? I still have the same issue unfortunately. ---
**Author:** ![Anssi](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/anssi/32/105_2.png) [@Anssi](https://forums.sketchup.com/u/Anssi)\ **Post date:** [October 19, 2023, 2:40pm UTC](https://forums.sketchup.com/t/geo-location-sketchup-pro-2023-not-working/245340/5 "2023-10-19T14:40:16Z")
Disconnecting a monitor would not help, but reconnecting a missing one might. This is what you could try unless the SketchUp support has a better suggestion: - Start the geolocation - type Alt+Space - type m (or, if your Windows is not in English, the letter Windows uses as the shortcut for Move) - Type one of the Arrow keys - Move your mouse around. You should see the window appear. Place it where it is visible and click. ---
**Author:** ![monique.labuschagne](https://avatars.discourse-cdn.com/v4/letter/m/fbc32d/32.png) [@monique.labuschagne](https://forums.sketchup.com/u/monique.labuschagne)\ **Post date:** [October 20, 2023, 5:22am UTC](https://forums.sketchup.com/t/geo-location-sketchup-pro-2023-not-working/245340/6 "2023-10-20T05:22:32Z")
Good day Anssi This seems to have worked, Thank you so much for your assistance. 😊 It is highly appreciated!!! ---
**Author:** ![jed1](https://avatars.discourse-cdn.com/v4/letter/j/91b2a8/32.png) [@jed1](https://forums.sketchup.com/u/jed1)\ **Post date:** [June 18, 2024, 8:03am UTC](https://forums.sketchup.com/t/geo-location-sketchup-pro-2023-not-working/245340/7 "2024-06-18T08:03:33Z")
This has saved me countless times, thankyou.