Generate Report does not work

When selecting File/Generate Report… the screen shows a rotating logo and does not continue to the report section. Please advice…

Your profile indicates you are using SketchUp 2019. The web-based services, Warehouses, GeoLocation, and Report Generator have not supported that version for some time.

If you temporarily disconnect your computer from the internet, I think SketchUp 2019 will revert to using its older (and more limited) built-in report generator, instead of using the newer generator which is downloaded from the network. SketchUp Pro 2018 does this, for example.