The annoying thing is, is that I really liked the way Sketchup and Layout worked on it. Way more freedom with toolbars etc.
I do actually really want this to work out. I’d nearly got all the Software I need on it too, so just means I’m going to have to go through that all again, which takes time.
@MichaelSiggers
Was it supplied with a keyboard and mouse or did you install your own? (typically the keyboard & mouse & other peripheral’s settings would be controlling whether or not the PC wakes up.)
During testing it can be common to customise the power settings (eg you dont want the computer going to sleep while it’s being monitored for temp).
Usually these things are easy to solve with settings adjustments - if the company accepted it back it may mean a legit hardware fault; a loose connector (perhaps even the power/reset button itself,or something in the power supply)…was it shipped by courier? PCs are heavy and assembled from parts screwed, not soldered, together , so there’s a risk of vibrations or knocks misplacing a connector. I once had a PC with a leaking water radiator…obviously that was a real mess and had to go back to the shop.
Can’t rule out human error in the assembly process but that’s why you pay the $ for testing…Though it would be rare to specifically test if the sleep/wake-up process works properly before shipping on any new PC.
Why would it take them a month to re-test, fix and send back? Should be looking at a 2-3 day turnaround time unless you live in a very remote area. 30 days is crazy.
Since it’s a new build I would have tried reinstalling windows, which will refresh all the drivers (you can keep your other software & preferences the same). This will at least eliminate drivers/software as the issue (it’s actually easy to reinstall windows, similar to reinstalling SketchUp). Spacemouse and any other rare peripherals shuld be installed after you’ve had the system for a few days and confirm it’s all working well. Sometimes the install of software & perhipherals all at once can confuse the operating system (that’s why it’s important to shut down & restart between new hardware or software installs).
The first week of ownership is the ‘settling in’ period (much like buying a brand a new car where you may find a rattle or a missing floor matt, but that gets resolved at the first 500mi/1000km service). Windows 10 does have a LOT of safeguards & solutions to remedy these issues - e.g. you can start the PC in Safe Mode, meaning all peripherals & drivers are disabled temporarily…doing that will basically confirm if it’s hardware or software related. You can reset windows to default settings, or roll back everything to a previous time (eg 1 week ago or yesterday). You can also disable & re-enable any hardware indivdually with the click of a button.
Just curious…Do you currently have any option to swap parts around if you choose?
Yes the default settings are a bit too “efficiency-minded”
Best to turn them off for the first week of ownership before starting to tune them to your preferences.
Unfortunately having had to work on both Apple and PC at work, I have never personally found apple friendly to my thought processes and it took me forever to do many things. It always wanted me to do them in ways that were counter intuitive to me. Of course having grown up with dos and windows. Microsoft finally started giving us options on how to get things done it has become easier for me over time. If you get the reference, I used Desqview and Wordperfect for years before I switched to windows.
I’ve done a lot of research & testing with Autodesk AEC products, and contacted Autodesk Technical for advice (we have 100s of high spec workstatoins running AEC suites).
A few learnings:
Quadro have some very specialist optimisations for certain software, but none apply to AEC (Autocad/revit/etc).
GeForce definitely are on the recommended & compatible list for AEC Suite , as well as Quadro.
These days GeForce come with Studio Drivers (more stable and reliable than Gameready drivers) which helps reliability a bit…
Large OEMs , (especially H.P. who have a partnership with Autodesk) do specify Quadro for workstations because:
The differences in tech does matter of course; if you want maximum RAM then you need Quadro (48gb RAM?!). But if you want VR, then you probably need GeForce. That gets a bit blurry when considering Titan and other pro models.
People assume very high cost = much better quality, but that’s not a fair comparison. There’s no 3rd party market for quadro (you cant buy a Asus, EVGA, Sapphire version, only PNY. Geforce also outsell quadro about 8:1.
You should take this as my own personal opinion, and not a Trimble statement.
Long ago, I might be asked whether a PC would be a better choice than a Mac. My answer back then was that if your interest is in personal computers and how they work, and then getting them to do something useful, get a PC. If you just want to word process or page layout, and not worry about the operating system, then get a Mac.
It’s funny that with Windows 10 working in very similar ways to OS X, I am able to help customers in ways that their DOS days minds can’t imagine.
With Apple dropping support for Nvidia, you can argue that Windows versus Mac SketchUp is bound to be better. It may be (ignoring highest end AMD versus moderate Nvidia), but I argue that if I can do everything else faster on Mac, I don’t mind waiting twice as long for SketchUp.
I hope that @Adam and others will improve performance in general, and Mac especially.
Hi Sam
Yes, they supplied the Keyboard and Mouse. Logitech Wireless. I also connected my MX Master 2S via Bluetooth because it’s a good Mouse.
It was sent by Courier but there’s nothing I can do about that. I didn’t really rate the packaging though. Looked a bit haphazard, kind of ‘make do with some spare foam we’ve got lying around.’
In fairness it is because they can only collect it on Wednesday as I’m in meetings on Monday and Tuesday. Going away on Wednesday for a week too so I have told them I don’t need it during that week.
Then… because they are changing the 2080 TI for the new 3080, (good or bad idea???), they have to wait unit the 17th of September when the new GPUs arrive. That’s out of their control. They’ve then told me it will be about 2 weeks after that. Although going on the fact the original order was quicker than what they told me, I’m hoping the 2 week estimate is overly cautious.
Did this as well, with the Tech Guy on the phone. Still did not work properly. Fresh install of windows, restarted, tested and failed. Absolutely nothing installed apart from windows. The Tech Guy said there was nothing else that we could try and it needs to be returned.
Before I got the company involved, I had only installed Sketchup Pro, Adobe CC, and Norton. Microsoft 365 was pre-installed. I just had to log into my account. I installed all software by Right clicking and Run as Administrator, and rebooted after installation.
Anyway, it’s packed and ready for collection on Wednesday so let’s see what happens.
Mike
Just looked where they are based and it’s not a million miles from me, so I might collect the replacement when it’s ready rather than trust a courier.
Thanks for the input, AK_SAM. I appreciate the information as I will be updating my video card soon-ish. I have been looking at a Quadro RTX 4000, but I am not set on it. What would you recommend that will not greatly exceed that price range? I use AutoCAD and SketchUp. Might go to BricsCAD for both 2D and 3D work.
Ahh too bad, but the lucky thing is that its all covered and they should take care of it pretty speedy for you. If you had built it yourself you would have had to fix it yourself or go to a repair shop.
Its hard to diagnose these issues without having it myself, I did have a problem with my first one from them and it was some fiddly settings in the custom BIOS because of the fancy gaming motherboard.
Messing with the Bios is something I never want to have to do, as I’d be afraid of REALLY messing it up.
I’m looking at End of September to get it back due to being away for a week from the 10th, BUT also because they are changing the GPU for the new 3080, which doesn’t become available until the 17th.
On the plus side, it means they will refund me the the difference.
Bad move or Good Move with the GPU @liamk887?
Mike
Excellent move that was my advice from the start!
I would be upgrading myself but ive borrowed a RTX6000 GPU from work thats quite powerful but will get the 3090 closer to Christmas.
Ha Ha, yes, I feel a ‘I told you so’ moment.
Mike
Hi Liam
Had a long hard think over the weekend, and decided to stick with the 2080TI, based on my approach over the years to never go with Brand New technology immediately when launched.
I’ve avoided issues with Apple products over the years using that approach.
I can always upgrade next year after giving it time to settle down and any issues ironed out.
Mike
When the wild beast’s cross the Serengeti, the first and the last to go have the biggest chance to get caught. The same applies to the early adopter curve.
I would say it’s ok, GPUs are on a shorts cycle with the next gen probably in 24 Months.
My last work card was purchased just two years ago when it was brand new for £6000 now it’s outdated completely for a card that costs one third of the price!
I would wait for the 3080 butMif anything fails it’ll be twinmotion… that software is a the most unstable thing out.
Hopefully someone at Trimble has a 3080 and confirms SU is okay (i dont see how it wouldn’t be).
Nvidia drivers come out every few days and lately the issues are corrected quickly at nvidia’s end. Your big advantage with an all new system is that all hardware is of one generation, no legacy items (like my Yamaha hi fi receiver with a fairly archaic USB driver).
It sounds to me like your sleep issue is pointing more and more to hardware failure…since it’s been tested the delivery may be the culprit.
Your mouse wont be the issue (logitech…safe).
And dont be afraid of the bios, it’s just a settings menu. You’ll be overclocking in no time 
(Even if you tried to screw it up (not easy) your gaming motherboard will have 2 or even 3 bios’s to auto backup to)
For performance vs price, Something in the nvidia rtx2070 Super range. The EVGA brand are a good choice and some of their models (“ultra”) have the mode where the fans shut down if not needed, giving you a bit of peace and quiet.
Gaming cards do get loud and you will need to consider if you have sufficient airflow within your PC.
Or wait for the 3070?..it should be 20% faster for the same $.
I have a 2080 super and it’s great but very much overkill for sketchup.
I have no understanding at all of BRICScad sorry.
